I wish that they had an exercise room.

The breakfast was great and the staff were very friendly and attentive.

Stayed in August 2025

Location and staff

Exceptional and very nice location All staffs are really helpful specially Flora and Tring Highly recommend

Stayed in September 2025

The friendly and helpful staff

Stayed in August 2025

Just perfect! We have just stayed here for the third time in two weeks, and we’re already planning to come back again soon. This hotel truly has the best service ever! We love every single one of the employees – they are simply the best. They even upgraded our room and surprised our son with candies for the airport. The location is perfect, and every stay feels like coming back home. Highly recommended!!!

Stayed in August 2025

They should place at least a chair and a small table at the room’s terrace

The hotel has a great location, Flora and the staff were always eager to help and assist, great breakfast, very good experience

Stayed in August 2025

The facility is a bit dated and it does show in the guestroom. But that's OK because it didn't offset my comfort.

What makes the stay here is the staff. Yes, the location is fantastic—it's one block away from Hoan Kiem Lake. Yes, the bed is comfortable (even if the room is a bit dated). Yes the breakfast selection was plenty enough for a hotel of this size. (How can buffet pho be thst good?) But what really stuck with me is the service. Check in was done personally at the seats. Reception was happy to address my questions. They went out of their way to get me on a tour the next morning even when I asked at midnight. They took care of my luggage and refrigirated goods when I checked out and went for a day tour; they even offered to let me shower when I came back in the evening even if I've already checked out. I'd like to remember and thank them all by name but I forget. Nonetheless, a big kudos to the team.

Stayed in August 2025

nothing

it is right at the old quarter. when you go out there are restaurants. one i would suggest is 4Ps which is a pizza and pasta place. then a few walk away are street shops where you can buy some souvenirs and stuff.

Stayed in August 2025

Customer service

Stayed in August 2025

Not much room for 3 suitcases in the room.

Staff were very friendly. We had family suite which fitted three of us in easily. Bathroom was big with shower and bath. Location is good and very central to walk to everything.

Stayed in August 2025

Location is great, staff is professional, the AC need to clean.

Stayed in August 2025

Perfetto

Stayed in August 2025

We liked our stay a lot but the only suggestion could be a few more western offerings on breakfast buffet eg: hash browns, cooked mushrooms etc

Excellent staff, very helpful and friendly. We felt that the staff were very willing to assist us during our stay. Great central location of the hotel means it’s easy walking distance to great restaurants and sites of interest in the old quarter.

Stayed in August 2025

This is a 4-star hotel, but the service is truly 5-star! Perfect location, delicious breakfast, and most importantly, the warmest welcome we could have asked for. The staff went above and beyond to make our stay special. A big thank you to Julia for helping us plan the rest of our trip, to Lewis and Anna for their outstanding service, and to Trang for making our breakfasts such a pleasure. Highly recommended!

Stayed in August 2025

Sky Bar could be better with some lively music.

Breakfast is delicious. Scent Premium Hotel is located at the Old Quarter which is pretty convenient.

Stayed in August 2025

Nothing really . Only thing was that you do get used to a king size bed so a double feels a little small . But to be fair it was advertised as such .

Fabulous location . Very lovely staff . Characterful and classy hotel . Wonderful breakfast too

Stayed in August 2025

All good

Staff

Stayed in August 2025

The service is very very sweet! Everything is perfect! The breakfast is good!

Stayed in August 2025

Everything was great 👍🏼 Especially the staff! Everybody made all possible to make our stay memorable and comfortable!

Stayed in August 2025

Everything was great 👍🏼 Especially the staff! Everybody made all possible to make our stay memorable and comfortable!

Stayed in August 2025

None

The hotel breakfast is nice especially the Pho which is very flavourful and delicious. The hotel is located at the Old Quarter where many local eateries and attractions are within walking distance.

Stayed in August 2025

The rooms are clean and nice. Staff is superb! Breakfast really really good. First hotel in Hanoi I tried, that is worth the money.

Stayed in August 2025

Nothing in particular

Excellent service from the staff. From the moment we arrived, we were served a welcome drink, then shown to the room personally by the staff. When we left for the airport, the staff was there at the doorstep to send us off. Breakfast was good with a variety of options. And, the staff there were courteous and helpful, serving customers with a cheerful tone and politeness. The room was spacious. Even the bathroom was big which is quite rare for small hotels. Location is great. Situated in the Old Quarter but at the less chaotic corner.

Stayed in August 2025

Loved the location — close to everything and easy to reach places on foot. The staff were friendly and helped organize tours and transfers. The breakfast was tasty, and during my 2-night stay, it changed each morning

Stayed in August 2025

Felt right at home. The best staff, they took care of everything and made sure I had everything I need.

Stayed in July 2025