Just a couple of minor gripes as a couple of lamps in the room didn’t work but that was a minor detail and we didn’t bother reporting them.

The property is perfectly located in the old quarter making everything really accessible and although the outside street is always busy, road noise is very low and for us on the sixth floor basically non-existent. The stuff were amazingly helpful and nothing was too much trouble for them. Breakfast was excellent too, so that made for a great start to each day.

Stayed in August 2025

Rather too noisy at night with doors banging. Shower in our room poorly designed so water was everywhere, unavoidably. Dinner was served in the bar on the ground floor. What a lost opportunity.

Fantastic location in the heart of the Old City. Fantastic breakfast location at the top of the building with great views.

Stayed in May 2025

Only provided 2 water bottles for the day which is Not enough. The rest we had to pay. Having stayed at 5* in Nusa Dua, Bali - Golden Silk Boutique Hotel had Poor service and poor toiletry products. No shampoo or conditioner. Overall just happy to have left the hotel

Location and the room

Stayed in April 2025

We had 2 stays, two different rooms, both clean but a little tired and small. The 'premium' room faced the street and had a cute little balcony (with a dangerously low railing) and a walk-in shower. Ask for this type of room if you have mobility issues. The standard room had a ridiculous tub shower setup that is really awkward to get in and out of.

Great location on the east side of the Old Quarter, a few blocks from the main market area. Excellent breakfast, very helpful staff. Hotel will exchange currency at the front desk for no fee. Overall very good value .

Stayed in March 2025

The bathroom had a bathtube. When I would shower I had to stay in the bathtube. As an old man with painfuul knees I was afraid of entering the bath tube. So I did not shower every day.

Stayed in February 2025

The shower is a bit quirky and could use a bit of an adjustment. The breakfast buffet was exactly the same all three mornings. Could us a bit of variety!

This is a classic French style property. Choose your room carefully. The deluxe rooms have a ‘window’ that overlooks the staircas, so there is no natural light. If you want the best quiet night sleep this IS a great room. We found it a bit dark with no natural light. The room could use a lighting upgrade which would make it a perfect room. If you want natural light select a room with a balcony. Warning,this will come with all the Old Quarter traffic noise. The hotel staff was incredible and the bar staff took great care of us during our stay. The bed was extremely comfortable! It is easy to walk throughout the Old Quarter. Everything is accessible from the property.

Stayed in January 2025

A few of the tiles in the bathroom were cracked and the stoppers in the double sinks were hard to use.

The breakfast was very good-better than expected. The hotel staff were excellent: very kind and efficient and helped us book the local transportation through Grab and Be. The location was perfect! The hotel was within walking distance to many of the must see sites in the Old Quarter. Our room had a spacious bathroom, safe, hot water available, fridge, hair dryer, desk , TV and sitting area.

Stayed in December 2024

When i open the door Room is a bite bad smell , 10 mins later better

Staff

Stayed in December 2024

The breakfast starts from 6am and they would be ready by 6.30.

The breakfast is good but nothing exceptional.

Stayed in October 2024

The grubby bedroom and bathroom decor, stained shower mat, and worn sheets. The breakfast selection and quality weren't 4 stars. The cold coffee. USB port lamp arrangement not working. Minimal toiletries in vulnerable containers.

The staff were very helpful, professional, and dealt with queries and alteration to our booking efficiently. The Breakfast room had great views from the 10th floor. It was a stones throw from the lake with a good variety of restaurants bars and shops. Beautifully furniture throughout and comfy beds. Excellent omelette.

Stayed in April 2024

The housekeeping was not up to standard. The bathroom glasses were not cleaned, the tea & coffee not replaced and it did not seem to have been swept.

The staff at reception were excellent, helpful and friendly.

Stayed in April 2024

No food change for weeks nothing for person living more than 5 days breakfast.

Stayed in March 2024

On site

Stayed in March 2024

Bathroom smells a little, but I can close the door.

Good location to access. The room is clean and enough space to stay. Friendly staffs. Delicious breakfast I can choose Vietnamese cuisine or something.

Stayed in August 2023

My room didn’t lock which was a bit concerning as a solo traveller, I did tell the staff but I don’t think it ever got fixed? Apart from that I had a lovely stay!

Massive rooms which is amazing and the location is fantastic! Great buffet breakfast as well and the staff are lovely.

Stayed in August 2023

we had standard rooms to begin with and they were a little shabbier than the last two pre pandemic times I stayed at the Golden Silk. We upgraded for our last night and loved that room.

great location - just a quick stroll to Hoan Kiem lake and plenty of good eating options close by.

Stayed in May 2023

Luxury room was fabulous, standard room perhaps a little shabby.

Perfect location and good value for money. This is my third time staying at GS so that's an endorsement.

Stayed in May 2023

Hotel was clean, staff were generally friendly and hotel breakfast was decent.

Stayed in April 2023

The electric kettle was not thoroughly cleaned & residue of instant noodle seasonings were stuck inside kettle. I re-cleaned kettle few times before use.

I was glad I was given an upgrade to room with windows, so it was very good value for the price paid.

Stayed in April 2023

The opgradere the room

Stayed in March 2023

Breakfast was on the low rate, the neighborhood was very noisy and crowded although you couldn't find food after 10pm

Room was super since we got an upgrade to the presidential suite. Location was as expected.

Stayed in February 2023

Beds were hard, no outside windows - excellent breakfast included in price

location, staff

Stayed in January 2023

Noise and smells coming from streets into my room as windows are not double glazed.

People there very kind and helpful

Stayed in December 2022

HUGE comfortable bed and pillows! Beautiful restaurant for breakfast.

Stayed in November 2022