Location isn’t that strategic. Shuttle service frequency should increase.

So far good

Stayed in September 2025

shower room - water did not flow out smoothly and by the 4th day, it got clogged. The website also said there is a spa and massage centre but Frasers never had one.

friendly staff. clean sheets,

Stayed in September 2025

Housekeeping could be a bit more generous with amenities and replace when used, but they did when requested.

Modern, comfortable, great location, excellent service. Great restaurants, supermarkets nearby. Nice quiet lounge area to enjoy coffee or tea.

Stayed in August 2025

No flexibility given to pay for a late check out for a few extra hours, so ended up paying for a whole night just to check out at 5pm. Washer/dryer in room took a very long time to dry clothes, I suggest doing it the day before checkout

Pool, breakfast, room facilities, gym and sauna

Stayed in August 2025

Nothing!

Rooftop pool has incredible views. Very comfortable room.

Stayed in August 2025

Great breakfast and best location. Staff are super helpful. Room service food is excellent. Very comfortable stay, thanks you!

Stayed in July 2025

Would've preferred to be informed which towers we're staying at before arrival so that I can get drop off at the right location.

Exceptional customer services, great location, extremely clean property and provides every necessities.

Stayed in July 2025

Nothing

It's so clean and it's very handy to have a washing machine and they left plenty of water every day .Really nice pool for children and a lovely grocery store right there . We.stayed twice .Highly recommend.

Stayed in July 2025

There was nothing I didn't like

Very clean, very generous with water left every day, great facilities and v v friendly staff.

Stayed in July 2025

From the moment we arrived at Fraser Suites, the experience was nothing short of exceptional. The staff went above and beyond. Every single person we interacted with was genuinely kind, caring, and incredibly helpful. Their warm hospitality made us feel truly welcomed and cared for throughout our stay. The facilities were equally impressive. The pool was absolutely stunning, the perfect place to unwind and soak in the luxury of it all. The entire stay felt indulgent and relaxing, with everything maintained to the highest standard. Fraser Suites exceeded our expectations in every way. If you’re looking for a luxurious escape with top-tier service and beautiful amenities, this is the place to be. We can’t wait to come back!

Stayed in June 2025

Nothing

Everything

Stayed in June 2025

When I moved to the other suite side it was still clean but everything was really old and when I tried to take a shower the shower head didn’t work it also shot out hard strong water from the bottom I don’t feel comfortable taking baths in hotels so we weren’t able to clean ourselves properly there

I liked the first couple stays on the single bed side with modern appliances and bathroom

Stayed in June 2025

The entrance to the hotel was a bit tricky to find. Better signage to the different entrances should be considered.

The swimming pools were great although a bit cold. Great for young children. We also liked that it has a small kids club that was perfect for entertaining young children (we have a 2.5yo). Staff was always very accommodating and very quick to answer questions. Would definitely recommend this place to families with young children.

Stayed in May 2025

We loved the exceptional levels of comfort and helpful, friendly and welcoming staff. The location was great, with plenty of good food options in the neighbourhood and only a short taxi ride into the centre of Hanoi. It was the perfect base for our holiday.

Stayed in May 2025

Nil

Restaurant food very good. Great location - near the Old Quarter . Great swimming pool, sauna and gym. Supermarket beside hotel.

Stayed in April 2025

No coffee for Nespresso.

Spacious, comfortable suites with a lovely roof top pool and bar with views over West Lake.

Stayed in April 2025

Minor things only. We checked in as a 6. Needed to ask for an extra towel which is always frustrating when paying for 6. Every other time room was made up we were short towels. My only other suggestion is, a bigger lounge or additional armchair. Lounge did not accomodate 6 people after huge days in Hanoi & needing to relax. As I said - very tiny inconveniences, everthing else was fab!

The apartment was spacious and clean! The breakfast and lunch we ordered by the pool were high quality. Reception staff handled all our requests to a high standard. Beds were comfortable, pool was shady and cool.

Stayed in April 2025

That said, there were two minor drawbacks worth mentioning. First, the internet connection was quite weak, which made it difficult to stay connected when needed. Secondly, it’s a pity that children above a certain age aren’t allowed to use the rooftop swimming pool. It’s a beautiful space, and it would have been lovely for families to enjoy it together.

I had an incredible stay at this hotel—everything from the warm hospitality to the beautifully designed rooms exceeded my expectations. The staff were attentive and genuinely welcoming, the location was perfect, and the amenities made it feel like a true getaway. The food was top-notch, and the overall ambiance was both relaxing and refined.

Stayed in April 2025

Great facilities, thought the bed was a little hard. Friendly helpful staff. Enjoyed our stay

Stayed in April 2025

Thank you team for the great experience i really enjoyed it . Will surely stay here again

Stayed in April 2025

Kids were allergic to something in the living room sofa.

Stayed in April 2025

Quite literally nothing. It was perfect.

Absolutely everything was perfect. The staff, the facilities, the room, we don’t have a single complaint. We sadly couldn’t use the pools provided as the weather was awful during our stay, but they looked lovely, clean & well maintained. The gym was more than satisfactory & never too busy. The little shop on the floor of building B was amazing; stocked with everything we could need & very convenient. Room service was affordable, quick & tasty - especially the Lava cake. Our suite was absolutely everything we could want & more; amazing TV, comfy sofa, comfy bed & pillows, amazing bathroom (rainfall shower & bathtub, heated toilet) and even a washer/dryer machine. As a couple who have been travelling for 3 months, this was an amazing touch. Even when the drying element stopped working, the team at Fraser Suites replaced the entire machine within an hour. Faultless service and 10/10 experience. Wish we could have stayed longer.

Stayed in April 2025

See my other review.

Stayed for 1 night first enroute to Ha Long bay. See my other review for more about my stay after that. Convenient location with winmart (supermarket in same building). Gave me lower floor on first night with not much view.

Stayed in March 2025

Only provided 1 pillow for per person in a 4 pax apartment. Could not get 1 extra person as hotel was running low. Found that pillows are basic that hotel should stock more for. Also strange that bedroom slippers are only provided for 2 pax when there are 4 pax in the aprtment and one will need to call to ask for more. Wish they had waffles / pancakes at the buffet breakfast (my fav at vacation)

I liked the consistency of what i would expect of Fraser suites in terms of apartment design/amenities that makes one feel like a home more than hotel. Cleanliness and prompt service when requested. Love having a well furnished aprtment with cooking utensils and washing machine. Good blackout curtains in room with comfortable bed. Service staff was great in guiding us on usage and helping us with dishes. The gym, swimming pool, sauna and breakfast were good too.

Stayed in March 2025