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Reviews of Doris Cruise by HAG 5 stars

Gate 35 Tuan Chau Habour Halong bay, Ha Long, Vietnam

#24 of 337 hotels in Ha Long

Guests' Choice

Review score

Based on 1410 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.4

  • Location

    9.6

  • Facilities

    9.3

  • Staff

    9.8

  • Value for money

    8.9

  • Free WiFi

    7.1

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Showing 1 – 25

  • Reviewed: 6 September 2025

    9.0
    Incredible experience
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The wifi does not really work, but honestly you can use this time to disconnect. Food: the first day was really good, the breakfast and dinner were correct, good. But the food in the daily boat on the second day was not quite impressive. About the bay’s water: a few areas were quite dirty with waste, which didn’t convince me to swim there (this was a pity since I was looking forward to do so). I would love for all the cruises in the bay to start an initiative to clean the waters from all the waste, not only to make it more appealing but to keep its beauty and take care of the environment.

    We loved the cruise, breathtaking spectacular views. Thank you so much to the staff who were very friendly, welcoming and very supportive. I wish we stayed longer, would definitely come back! The activities were so nice, our favourite being the Viet Hai biking. I 100% recommend to do the 3D2N (so much to do with enough time to relax and enjoy the jacuzzi, balcony views or the sundeck) instead of 2D1N (maybe a little rushed).

    Stayed in September 2025

  • Reviewed: 6 September 2025

    10
    Perfect!
    • Leisure trip
    • Couple
    • Junior Suite Sea View with Private Balcony - 2 Days 1 Night
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    What we loved the most about our stay was the amazing staff – especially Katie Butler. She went above and beyond to make sure we felt comfortable and welcome. Katie was incredibly kind, approachable, and always ready to help. Talking to her was a real pleasure, and thanks to her we enjoyed our stay to the fullest. She is such a genuine and pure soul, and we truly recommend everyone to get to know her!

    Stayed in September 2025

  • Reviewed: 5 September 2025

    10
    A lovely experience in a stunning location
    • Leisure trip
    • Family with young children
    • Family Suite Connecting Room Sea View with Private Balcony - 2 Days 1 Night
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Room, staff, facilities, experience all excellent. Good range of activities. Sunset party was fun. Amazing scenery. So much delicious food. We had adjoining family room which was great with kids. Staff lots of fun and professional too.

    Stayed in September 2025

  • Reviewed: 5 September 2025

    10
    We enjoyed our stay in Doris cruise.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The cruise was clean, big rooms with personal balcony and great view.

    Katie was our assistant, and she was so caring and kind. She helped us with any questions that we had.

    Stayed in September 2025

  • Reviewed: 1 September 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Family Suite Connecting Room Sea View with Private Balcony - 2 Days 1 Night
    • Stayed 1 night
    • Submitted via mobile

    I appreciate the service of Brain he was the best and making our stay more memorable

    Stayed in September 2025

  • Reviewed: 1 September 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Junior Suite Sea View with Private Balcony - 2 Days 1 Night
    • Stayed 1 night
    • Submitted via mobile

    Katie was great helping us through everything :-)

    Stayed in September 2025

  • Reviewed: 29 August 2025

    10
    Excellent!
    • Leisure trip
    • Group
    • Triple Suite Sea View With Private Balcony - 2 Days 1 Night
    • Stayed 1 night
    • Submitted via mobile

    Everything was great, we really enjoyed the stay in the Cruise. Service was exceptional, specially Brian, who was always taking care of us and helping us the whole time! Will definetly recommend it to friends and family!

    Stayed in August 2025

  • Reviewed: 26 August 2025

    8.0
    Pleasant stay, but overpriced
    • Leisure trip
    • Family with young children
    • Executive Suite Sea View with Private Balcony - 2 days 1 night
    • Stayed 1 night

    Unfortunately, there were also several downsides. The biggest disappointment was the food. It was bland and lacked flavor, which was surprising considering the high price we paid for the short stay. I can understand that some dishes are tailored to Western tastes, but even then, it should be possible to create meals with more taste and quality. For the amount we spent, I really expected this to be much better. The setting itself was also less idyllic than I had hoped. Instead of the peaceful atmosphere I remembered from nearly 20 years ago, the bay was now crowded with dozens of other boats. In the evening, when we wanted to sit outside, the constant noise from the engines both from our own boat and from the others made it hard to relax. That magical feeling of being surrounded by nature was unfortunately missing. All in all, it was still a memorable experience, and I can appreciate the effort that went into making the trip enjoyable. But if you ask me whether I would do it again, the answer would probably be no. The charm and tranquility that once made this tour so special have faded, and I think I would have preferred to keep the beautiful memory I had from 19 years ago.

    We recently spent 21 hours on board and, while there were some highlights, the overall experience left us somewhat disappointed. To start with the positives: the bed was wonderfully comfortable, and the cabin itself felt quite luxurious. A little extra maintenance here and there would have made it perfect, but in general it was pleasant. The activities were also enjoyable kayaking was a lot of fun, and the cooking demonstration was engaging and well presented. These elements added something special to the trip and gave us some nice moments to remember.

    Stayed in July 2025

  • Reviewed: 24 August 2025

    10
    Exceptional
    • Leisure trip
    • Group
    • Triple Suite Sea View With Private Balcony - 2 Days 1 Night
    • Stayed 1 night
    • Submitted via mobile

    Kathie was the best

    Stayed in August 2025

  • Reviewed: 22 August 2025

    10
    Perfect in every way. Better than we expected especially the quality of the food and service.
    • Leisure trip
    • Family with young children
    • Family Suite Connecting Room Sea View with Private Balcony - 3 Days 2 Nights
    • Stayed 2 nights
    • Submitted via mobile

    Nothing.

    Everything was just perfect. The staff the food the activities the rooms and the cleanliness. The views were stunning. Jessica was our butler and was so so sweet and welcoming and helpful in every way.

    Stayed in August 2025

  • Reviewed: 20 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Junior Suite Sea View with Private Balcony - 2 Days 1 Night
    • Stayed 1 night
    • Submitted via mobile

    Katie was very helpful and went out of her way to make our stay comfortable

    Stayed in August 2025

  • Reviewed: 20 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Family Suite Connecting Room Sea View with Private Balcony - 2 Days 1 Night
    • Stayed 1 night
    • Submitted via mobile

    Everything was perfect

    Everything was perfect. Katie was amazing and made our stay incredible. The installations were as in the pictures and the food was variated and good. Activities were well organized. Recommended if you travel with kids.

    Stayed in August 2025

  • Reviewed: 18 August 2025

    10
    Memorable
    • Leisure trip
    • Solo traveller
    • Junior Suite Sea View with Private Balcony - 2 Days 1 Night
    • Stayed 1 night
    • Submitted via mobile

    Very clean and amazing staff. Jessica was very kind and receptive to all my requests

    Stayed in August 2025

  • Reviewed: 16 August 2025

    8.0
    Good cruise experience
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Poor children oriented activities- The squid fishing theme was good , but less fishing rods The bathroom wash basin was blocked

    The personal butler theme was good . Good dinner buffet

    Stayed in August 2025

  • Reviewed: 16 August 2025

    10
    Great service by all staff especially our butler Jessica very polite and attentive
    • Leisure trip
    • Family with young children
    • Triple Suite Sea View With Private Balcony - 2 Days 1 Night
    • Stayed 1 night
    • Submitted via mobile

    A smell in the bathroom

    Facilities and staff. Good variety of food

    Stayed in August 2025

  • Reviewed: 15 August 2025

    10
    Overall, it was a lovely experience.
    • Leisure trip
    • Couple
    • Junior Suite Sea View with Private Balcony - 2 Days 1 Night
    • Stayed 1 night
    • Submitted via mobile

    The food and the property could be improved.

    Great service! The whole team was really nice—especially Jessica. She was amazing: always smiling, warm, and provided quick, friendly service. The program was perfect. There was a great mix of fun activities around the bay—like kayaking, swimming, and exploring the bright and dark caves—while still leaving time to relax and enjoy the peace and beauty of nature.

    Stayed in August 2025

  • Reviewed: 14 August 2025

    10
    Beauty, comfort and super friendly crew
    • Leisure trip
    • Family with young children
    • Family Suite Connecting Room Sea View with Private Balcony - 3 Days 2 Nights
    • Stayed 2 nights
    • Submitted via mobile

    We loved the comfort of this ship and the welcome of the crew. Special thanks to Lynn who looked after us and particularly our children so well. She truly has a heart of gold. The scenery on the trip was breathtaking. We would highly recommend this trip

    Stayed in August 2025

  • Reviewed: 13 August 2025

    10
    All the crow is nice (Andy was helpful and good)
    • Leisure trip
    • Couple
    • Honeymoon Suite Sea View Room With Terrace - 2 Days 1 Night
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything it was perfect

    Stayed in August 2025

  • Reviewed: 13 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Junior Suite Sea View with Private Balcony - 2 Days 1 Night
    • Stayed 1 night
    • Submitted via mobile

    Our server Tri was really helpful and informative. Cruise was well organised and rooms very nice.

    Stayed in August 2025

  • Reviewed: 11 August 2025

    10
    Amazing staff, amazing location and an amazing trip!
    • Leisure trip
    • Couple
    • Executive Suite Sea View with Private Balcony - 3 days 2 nights
    • Stayed 2 nights
    • Submitted via mobile

    Nothing - it was perfect from start to finish.

    The boat was amazing, the location was stunning and the staff were incredible. So kind and couldn’t do enough for us. Andy was our waiter for our stay and he was so friendly, accommodating and made us feel so welcome. We were very lucky to have Andy looking after us. All the the staff were wonderful and we can’t thank you enough for our stay on the Doris cruise with you.

    Stayed in August 2025

  • Reviewed: 11 August 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • Family Suite Connecting Room Sea View with Private Balcony - 2 Days 1 Night
    • Stayed 1 night
    • Submitted via mobile

    A bit more engaging would have been better. We had to go to the room by 10PM. Expected some party after that.

    Stayed in August 2025

  • Reviewed: 11 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Honeymoon Suite Sea View Room With Terrace - 3 Days 2 Nights
    • Stayed 2 nights
    • Submitted via mobile

    No

    Thank you Katie

    Stayed in August 2025

  • Reviewed: 10 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Honeymoon Suite Sea View Room With Terrace - 3 Days 2 Nights
    • Stayed 2 nights
    • Submitted via mobile

    Activities, food, Tony (Vu) was great! Amazing service and so friendly!

    Stayed in August 2025

  • Reviewed: 10 August 2025

    10
    Excellent Service and unforgettable experience
    • Leisure trip
    • Family with young children
    • Family Suite Connecting Room Sea View with Private Balcony - 3 Days 2 Nights
    • Stayed 2 nights
    • Submitted via mobile

    Service was great- our designated butler Lynn took special care of us, on the boat and also during the day trips, she was very kind and attentive. Thank you! I would recommend the 2 nights/ 3 days version because the trip to the island on day 2 should not be missed as you get to see more of the sea- and landscape.

    Stayed in August 2025

Showing 1 – 25

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