Reviews of Hotel de l'Opera Hanoi - MGallery 5 stars
29 Trang Tien Street, Hoan Kiem, Hanoi, Vietnam
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Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in June 2025
Verified reviewReviewed: 20 July 2025 · Stayed in May 2025
Verified reviewGood service
The room design is questionable…
Reviewed: 12 July 2025 · Stayed in April 2025
Verified reviewNothing
The room atmosphere is weird, I don’t feel comfortable when we enter the room, like cheap motel. Stay away.
Dear Vivien, Thank you for taking the time to share your feedback. We're truly sorry to hear that your room experience didn't meet your expectations. Please accept our sincere apologies for any discomfort you felt during your stay. Your comment is very important to us and we take it seriously. We have reviewed this matter with our team to understand what may have contributed to your impression and are under renovation to improve the comfort and atmosphere of our rooms. We hope you’ll consider giving us another chance in the future to provide a much better experience. Best regards, DOAN Tuyet Trinh, Marketing and Communications Manager
Dear Vivien, Thank you for taking the time to share your feedback. We're truly sorry to hear that your room experience didn't meet your expectations. Please accept our sincere apologies for any discomfort you felt during your stay. … Show more
Reviewed: 5 July 2025 · Stayed in April 2025
Verified reviewBeautiful hotel and excellent staff. Breakfast was a standout. Really enjoyed our stay.
Dear Eric, Thank you so much for your kind words! We're delighted to hear you enjoyed your stay, especially the breakfast. It means a lot to our team and motivates us to keep doing our best. We hope to welcome you back again soon! Warm regards, DOAN Tuyet Trinh, Marketing and Communications Manager
Dear Eric, Thank you so much for your kind words! We're delighted to hear you enjoyed your stay, especially the breakfast. It means a lot to our team and motivates us to keep doing our best. We hope to welcome you back again soon! Warm … Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewLocation
Renovation going on
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewThe room was comfortable - but no balcony or opening window.
I booked this hotel for the spectacular picture at the top of their advert showing the plush dining room, water feature and flowing curtains. In reality, all of this area was shut off for building and totally unavailable to guests. The Hotel indicated they tried to inform guests - Yes! they have posted a small sentence in the details of the hotel hidden about 7 scrolls down at the end of the full facilities description in an area I suspect few people ever manage to reach or read. What they could have done, if they were honest, is ensure that the statement was under the fabulous picture of the dining area at the top of their listing. Personally I think it is dishonest to lead with a spectacular picture of an area that is not available to guests. At the least, any guests booking during the renovation period should have been warned when their booking was confirmed and at that point offered some reduction, compensation, or the opportunity to cancel and rebook. That is how I would run the business, with honesty. Instead, the night I had planned for a palatial dinner in that dining room was ruined, and spoilt my surprise treat for my wife. Nothing was offered in compensation by the hotel - it was left up to us to argue on exiting that they should at least pay for our three beers, and our coffee and croissant breakfast. The hotel is fine. But - I booked it because I loved that first glorious picture of the central dining area - I never saw it - never sat in it, or ate in it, and now never will. Shame. I am sure others will have the pleasure. However, in this case the Hotel management were quite happy to advertise something they knew they would not be able to deliver. For me that is not honest behaviour and detracts from their reputation. I would also add that through my travels in Vietnam all other businesses were very honest in their behaviour and they are a lovely nation.
Dear Llandis, Thank you for taking the time to share your detailed feedback regarding your recent stay. I’m truly sorry to hear that your experience did not meet your expectations, particularly in relation to the renovation of our central dining area and the impact it had on your plans. Please accept my sincerest apologies for the disappointment caused. We fully understand how important it is for our guests to have clear and transparent information when making a booking. While a renovation notice was included in our hotel description on Booking.com, we regret that it wasn’t more prominently displayed near the images that may have influenced your decision. Unfortunately, the placement of such notices is managed by Booking.com and follows their default layout, which we are unable to change. That said, your feedback is extremely valuable, and we will continue to explore ways to better communicate such updates across all platforms. Regarding the breakfast and beverage charges, I’d like to clarify that our front desk team waived all incidental charges upon your departure as a gesture of goodwill. I’m sorry this wasn’t communicated more clearly, and I hope it served as a small token of our regret for the inconvenience you experienced. We deeply regret that your special evening was affected and that we missed the opportunity to make things right during your stay. Your comments have been shared with our team as part of our ongoing efforts to enhance the guest experience and ensure clearer communication moving forward. Should you consider staying with us again in the future, I would be truly grateful for the opportunity to personally ensure your visit is seamless and memorable. Warm regards, Que Anh HOANG Hotel de l'Opera - MGallery Hanoi
Dear Llandis, Thank you for taking the time to share your detailed feedback regarding your recent stay. I’m truly sorry to hear that your experience did not meet your expectations, particularly in relation to the renovation of our central … Show more
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewThe size of the room and the bed. Excellent mattress.
Dear Goll Dupont, We're glad to hear you enjoyed the spacious room and especially the comfort of the mattress. We hope to welcome you back again soon! Warm regards, Que Anh HOANG - Marketing & Communications Manager
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewReviewed: 25 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 April 2025 · Stayed in March 2025
Verified reviewReviewed: 15 April 2025 · Stayed in April 2025
Verified reviewBeautiful and Unforgettable! I was lucky enough to celebrate my birthday whilst staying there. The staff went above and beyond to make my evening so special.
Dear Faye, Thank you so much for your beautiful words! We're truly honored that you chose to celebrate such a special occasion with us. It brings us great joy to know our team could make your birthday unforgettable. We can’t wait to welcome you back to Hotel de l’Opera Hanoi for more memorable moments! Warmest wishes, Que Anh HOANG - Marketing & Communications Manager
Dear Faye, Thank you so much for your beautiful words! We're truly honored that you chose to celebrate such a special occasion with us. It brings us great joy to know our team could make your birthday unforgettable. We can’t wait to w… Show more
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewThe concierge was very helpful recommending a tour operator so we could split our stay and they took care of our big suitcases while away. All good !
Dear Eric, Thank you for your wonderful review! We're thrilled to hear you enjoyed our menu, central location, and especially the helpful service from our staff. It's great to know our concierge could assist with your travel plans and luggage during your split stay. We truly appreciate your kind words and look forward to welcoming you back to Hotel de l’Opera Hanoi! Warm regards, Que Anh HOANG - Marketing & Communications Manager
Dear Eric, Thank you for your wonderful review! We're thrilled to hear you enjoyed our menu, central location, and especially the helpful service from our staff. It's great to know our concierge could assist with your travel plans … Show more
Reviewed: 10 March 2025 · Stayed in January 2025
Verified reviewReviewed: 10 March 2025 · Stayed in January 2025
Verified reviewReviewed: 7 March 2025 · Stayed in March 2025
Verified reviewReviewed: 26 February 2025 · Stayed in February 2025
Verified reviewReviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 9 February 2025 · Stayed in February 2025
Verified reviewgood location and staff
inward looking rooms
Dear Alok, Thank you for choosing Hotel de l'Opera Hanoi and for sharing your experience with us. We're delighted to hear that you enjoyed our central location and the warm hospitality of our team. Providing a cozy and welcoming stay for our guests is our top priority, and we truly appreciate your kind words. We understand that our inward-facing rooms may not be to everyone’s preference, but they do offer a quieter and more private retreat from the bustling heart of the city. Should you visit us again, we'd be happy to assist in selecting a room that best suits your preferences. We hope to welcome you back soon for another memorable stay! Best regards, Que Anh HOANG - Marketing & Communications Manager
Dear Alok, Thank you for choosing Hotel de l'Opera Hanoi and for sharing your experience with us. We're delighted to hear that you enjoyed our central location and the warm hospitality of our team. Providing a cozy and welcoming st… Show more
Reviewed: 5 February 2025 · Stayed in February 2025
Verified reviewDear Cáp, Thank you for your kind words! It was our pleasure to have you at Hotel de l'Opera Hanoi, and we’re delighted that you had a wonderful experience. We look forward to welcoming you back for another memorable stay in the heart of the city. Best regards, Que Anh HOANG - Marketing & Communications Manager
Dear Cáp, Thank you for your kind words! It was our pleasure to have you at Hotel de l'Opera Hanoi, and we’re delighted that you had a wonderful experience. We look forward to welcoming you back for another memorable stay in the heart… Show more
Reviewed: 1 February 2025 · Stayed in February 2025
Verified reviewI really didn’t like the staff at the reception because they had a bad attitude towards me and was very rude while talking to me.
Dear Mai, Thank you for sharing your feedback. We are truly sorry to hear about your experience with our reception team. Providing warm and professional service is our top priority, and we sincerely regret that we did not meet your expectations. Please know that we take your comments seriously and will address this matter with our team to ensure every guest feels valued and respected. If you would be willing to share more details about your experience, we would appreciate the opportunity to learn from it and make improvements. You may contact us directly at thao.nguyenphuong@accor.com. We truly hope to have the chance to welcome you back and provide you with the exceptional hospitality that we strive for. Best regards, Que Anh HOANG - Marketing & Communications Manager
Dear Mai, Thank you for sharing your feedback. We are truly sorry to hear about your experience with our reception team. Providing warm and professional service is our top priority, and we sincerely regret that we did not meet your expecta… Show more
Reviewed: 22 January 2025 · Stayed in December 2024
Verified reviewFelt like home, amazing service thank you
Dear Aurore, Thank you for sharing your kind words! We are so glad to hear that you felt at home during your stay with us. Providing amazing service is our top priority, and we're delighted that we could make your experience perfect. We look forward to welcoming you back to Hotel de l'Opera Hanoi whenever your travels bring you to Hanoi again! Warm regards, Que Anh HOANG - Marketing & Communications Manager
Dear Aurore, Thank you for sharing your kind words! We are so glad to hear that you felt at home during your stay with us. Providing amazing service is our top priority, and we're delighted that we could make your experience perfect. W… Show more
Reviewed: 22 January 2025 · Stayed in December 2024
Verified review