Very nice room great breakfast Very friendly helpful staff

Stayed in March 2025

No lift, so elder guests please keep it in mind

Breakfast. Cleanliness. Staff is so helpful

Stayed in January 2025

Absolutely beautiful place, lovely rooms, spacious, clean and equipped with everything you need. The location was great. Just a short walk to the old town where everything happens (lanterns, food, boat rides, shopping, night market). Breakfast was great too. Will definitely be coming back to Hoi An and will definitely be coming back to cozy hotel. PS- the Thai massage is a MUST!

Stayed in January 2025

The people are kind, efficient and go out of their way to help you.

Stayed in November 2024

Can't think of anything. It was a lovely stay.

The breakfast was delicious, the pool very lovely and relaxing. Staff were very friendly and informative. The location, away from the busyness of central Hoi An, was ideal. Hanna was a very helpful staff member who gave us great suggestions!

Stayed in July 2024

The property has a great local Vietnamese touch to it. It’s gorgeous, staff are lovely, everything was just perfect. Front office staff Anne Li Thou was just a legend - so helpful with her tips to go around, and was so kind and generous. She made our stay memorable!

Stayed in July 2024

The breakfast buffet was great, the staff were friendly and helpful.

Stayed in July 2024

Nothing!

Location, style, staff, breakfast, pool.

Stayed in April 2024

Hotel staff is very kind .

Stayed in March 2024

If being picky, the only extra needed would be to supply hair conditioner as well as shampoo.

The staff were lovely and went out of their way to make sure that we enjoyed our stay. The room was a good size and the location was good with easy walking distance to the river and night markets. The free bikes were a great bonus. Breakfast was very nice.

Stayed in March 2024

Honestly loved it

Stayed in March 2024

All was good.

Lovely hotel within a 10 min walk to the historic old town. The breakfast was very good and our room was well appointed. The staff members were warm and kind. It was great to use their bicycle to visit the beach town. Rooftop pools is a bonus.

Stayed in February 2024

Just about everything. Excellent personalized client service, fantastic breakfast, quiet location, professional spa service, clean hotel beautifully decorated. 100% recommended.

Stayed in February 2024

Amazing helpful crew, nice facilities, also have umbrellas in the room! Amazing breakfast also with many vegetarian/vegan choices.

Stayed in January 2024

It’s a bit far from the main strip

Great place to stay in Hoi An

Stayed in December 2023

I chose the Cozy by its location really - just on the outskirts of Hoi An old town. It was the end of 2.5 weeks of travelling Vietnam north to center, rainy bike drives, caving tours, jungle hikes - and we wanted a good restful Hoi An time before the 23 hours trip back home And Cozy it was!! The incredibly helpful and forthcoming staff went out of their way to make our stay pleasant but without being pushy, the place is clean and comfortable, great food - all you need On the checkout day we had to leave at 5.30 AM to Da Nang - we found breakfast boxes waiting for us!! I strongly recommend the Cozy

Stayed in January 2024

Breakfast was served in a nearby sister hotel.

Staff were very friendly and helpful. Hotel was out of the town centre, which was a 5 min walk away, so was nice & peaceful.

Stayed in December 2023

Nothing!

Cozy Boutique Villa and Cozy Savvy are next door to each other and run by the same people. We stayed in the Villa but had breakfast and used the amazing roof top pool in Savvy. Our bedroom was a lovely size with a balcony, not the greatest view on to some scrubland but still worth having. The staff are brilliant and can't do enough for you, they knew our names and helped with drivers and trips. Daisy was particularly helpful and took lots of time to give us recommendations. It was spotless, air con very effective and the whole place smart and luxurious, especially for the cost! It's a short walk to the old town, so nice and peaceful but still not too far out. Breakfast was varied and plentiful. Wish we could have stayed a little longer!

Stayed in December 2023

Almost nothing

A charming breakfast room, fresh, delicious and sumptuous breakfast. The hotel room was very warm and cozy like its name. Our room was facing the river and was stylish, elegant, with a blend of modern amenities and traditional Vietnamese touches. The location is ideal for a quieter stay but still has a very easy access to the main attractions. A pleasant 5 minute walk to the hustle and bustle.

Stayed in December 2023

Nothing!!!

The breakfast was superb; the location is a ten minute walk away from the noisy old town center, which was fine with us. The staff was extremely helpful. Alice gave us a 15 minute rundown on all the best places to visit, eat and shop. Ann chased after us to make sure we had a plan for the day. Zoe gave us a room upgrade for the last night and helped retrieve a lost ATM card. It doesn’t get any better than that!

Stayed in December 2023

Everything is very very good!!!

Stayed in December 2023

There was nothing not to like.

very spacious room with balcony and great bathroom. the staff were absolutely delightful. lyn gave us some splendid ideas about where to eat. breakfasts were superb. i loved the banana pancakes. And they gave us a wonderful take away breakfast because we had to leave before breakfast.

Stayed in November 2023

Pool area could do with a good clean and spruce up - the pool tiles need a deep clean. Room.service menu could do with a refresh.

Staff couldn't do enough for you and always checking that you are happy. They're beautiful people.

Stayed in November 2023

Nothing

We were put into the Cozy Savvy hotel so this review is for there. Everything was amazing. Staff were very friendly and attentive. Breakfast was nothing short of amazing. Location perfect for us.

Stayed in October 2023

Gym is very limited

This hotel was very aesthetic and exceeded expectations. Vi greeted us so warmly on check in and gave us personal recommendations for food and sights, this was super helpful. All of the stuff were incredible

Stayed in October 2023