Reviews of Army Hotel 4 stars
1A Nguyen Tri Phuong, Ba Dinh, Hanoi, Vietnam
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Reviewed: 17 May 2025 · Stayed in March 2025
Verified reviewReviewed: 10 April 2025 · Stayed in January 2025
Verified reviewReviewed: 4 April 2025 · Stayed in March 2025
Verified reviewReviewed: 27 March 2025 · Stayed in March 2025
Verified reviewThe hotel was tired needs a refurb
Dear Neil, Many thanks for taking the time to share your recent experience with us on Booking.com! On behalf of the Army community, we would like to express our sincere thanks for your compliments and recognition of the convenience of our hotel. Your feedback is always a priceless motivation for our team, and we will surely pass your lovely words with them for their help to make your workcation more memorable. Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our charming city. Warm regards, Phuong - Guest Relation Officer
Dear Neil, Many thanks for taking the time to share your recent experience with us on Booking.com! On behalf of the Army community, we would like to express our sincere thanks for your compliments and recognition of the convenience of our… Show more
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewReviewed: 20 February 2025 · Stayed in February 2025
Verified reviewGood location
The beds are likely to sleep in the floor.
Dear Mr Pablo, Many thanks for taking the time to share your recent experience with us on Booking.com! On behalf of the Army community, we would like to express our sincere thanks for your compliments and recognition of the convenience of our hotel. Your feedback is always a priceless motivation for our team however it didn't seem to meet up with your expectation. We will surely take a notice and improve. Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our charming city. Warm regards, Tên - Guest Relation Officer
Dear Mr Pablo, Many thanks for taking the time to share your recent experience with us on Booking.com! On behalf of the Army community, we would like to express our sincere thanks for your compliments and recognition of the convenience of… Show more
Reviewed: 30 September 2024 · Stayed in September 2024
Verified reviewReviewed: 5 September 2024 · Stayed in September 2024
Verified reviewLocation is very good.
Breakfast spread was not that good.
Dear ……, Many thanks for taking the time to share your recent experience with us on Booking.com! On behalf of the Army community, we would like to express our sincere thanks for your compliments of our hotel. Your feedback is always a priceless motivation for our team, we will definetely tranfer your comment to improve the breakfast food Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our charming city. Warm regards, Hotel Manager Board
Dear ……, Many thanks for taking the time to share your recent experience with us on Booking.com! On behalf of the Army community, we would like to express our sincere thanks for your compliments of our hotel. Your feedback is always a pri… Show more
Reviewed: 7 August 2024 · Stayed in August 2024
Verified reviewI recently stayed at the Army Hotel in Hanoi and had a wonderful experience. The rooms were spacious and equipped with comfortable beds, ensuring a great night's sleep. The availability of hot water was consistent, which was much appreciated. The pool area was a delightful spot to relax, offering a pleasant escape from the city hustle. Breakfast was decent, though it could benefit from more dietary-friendly options. Overall, a great place to stay in Hanoi!
Dear Mr/Ms Priya, Your recognition of our efforts as exceptional in every aspect is truly heartwarming. We are deeply grateful for your generous praise and acknowledgment of the dedication and passion that our team puts into every detail of your experience. It is an honor to have had the opportunity to serve you, and we are grateful for your trust and support. Thank you for choosing us, and we look forward to the pleasure of hosting you again in the future. Sincerely, Minh Phuong - Guest Relation Office
Dear Mr/Ms Priya, Your recognition of our efforts as exceptional in every aspect is truly heartwarming. We are deeply grateful for your generous praise and acknowledgment of the dedication and passion that our team puts into every det… Show more
Reviewed: 1 August 2024 · Stayed in July 2024
Verified reviewReviewed: 30 July 2024 · Stayed in July 2024
Verified reviewThe rooms were clean and a good size
Staff were very rude and unapproachable, on the first night we tried to order room service, we were hung up on 3 times and then told half the menu wasn’t available. We were treated like an inconvenience and the hotel felt like it was on its way out so most of the lights were off, no spa available or amenities as described which made it feel like a ghost town. Plainly put it was a shell of a hotel.
Dear Mr/Ms Ollie, Thank you for staying with us recently and sharing your stay experience in detail. We strive to provide all our guests with memorable stay experiences but unfortunately, we did not meet your expectations during your stay with us. While we regret your feedback on our service shortfall, we would like to assure you that we treat all our guests with respect and kindness. We will reiterate this to our associates to ensure we continue with the goal towards ensuring all guests are treated with the same elevated service experience. Once again, thank you for your feedbacks and we hope to be able to welcome you again to our hotel in the near future. Kind regards, Phuong - Guest Relation Officer
Dear Mr/Ms Ollie, Thank you for staying with us recently and sharing your stay experience in detail. We strive to provide all our guests with memorable stay experiences but unfortunately, we did not meet your expectations during your s… Show more
Reviewed: 25 June 2024 · Stayed in April 2024
Verified reviewReviewed: 23 April 2024 · Stayed in April 2024
Verified reviewBig hotel,quiet tho
Dear Mr/Ms Mogens, Many thanks for taking the time to share your recent experience with us on Booking.com! On behalf of the Army community, we would like to express our sincere thanks for your compliments and recognition of the convenience of our hotel. Your feedback is always a priceless motivation for our team, and we will surely pass your lovely words with them for their help to make your workcation more memorable. Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our charming city. Warm regards, Hotel Manager Board
Dear Mr/Ms Mogens, Many thanks for taking the time to share your recent experience with us on Booking.com! On behalf of the Army community, we would like to express our sincere thanks for your compliments and recognition of the conven… Show more
Reviewed: 7 April 2024 · Stayed in April 2024
Verified reviewThe swimming pool, location and very friendly staff
Misinformation from staff about cost of taxi to airport.
Dear Mr/Ms Joanne, Many thanks for taking the time to share your recent experience with us on Booking.com! On behalf of the Army community, we would like to express our sincere thanks for your compliments and recognition of the convenience of our hotel. Your feedback is always a priceless motivation for our team, and we will surely pass your lovely words with them for their help to make your workcation more memorable. For missing information about the taxi price for airport see-off, we're so sorry for lack of inconsistent information. Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our charming city. Warm regards, Ms Phuong - Guest Relation Officer
Dear Mr/Ms Joanne, Many thanks for taking the time to share your recent experience with us on Booking.com! On behalf of the Army community, we would like to express our sincere thanks for your compliments and recognition of the conven… Show more
Reviewed: 28 March 2024 · Stayed in March 2024
Verified reviewReviewed: 28 March 2024 · Stayed in March 2024
Verified reviewSuch a great location in the Old Town area and handy to everything... The breakfasts were awesome... Staff super friendly and went the extra mile with any requests
Was all good
Dear Mr/Ms Zita, Thank you for your exceptional review! We are thrilled to hear that you had a wonderful experience at Army. It is truly an honor to be able to share our heritage with our guests and we are glad that you enjoyed it. Your recommendation means a lot to us, and we are grateful for your kind words. We strive to provide a unique and memorable experience for all of our guests, and we are delighted that we were able to exceed your expectations. We would be honored to welcome you back to Army Hotel in the future and continue to provide you with exceptional service. Thank you for choosing us, and we look forward to hosting you again soon! Sincerely, Ms Phuong - Guest Relation Officer
Dear Mr/Ms Zita, Thank you for your exceptional review! We are thrilled to hear that you had a wonderful experience at Army. It is truly an honor to be able to share our heritage with our guests and we are glad that you enjoyed it. Y… Show more
Reviewed: 28 December 2023 · Stayed in December 2023
Verified reviewReviewed: 30 October 2023 · Stayed in October 2023
Verified reviewThe staff were friendly at the check inn.
The cleanliness of the hotel ,especially in the breakfast area was dirty, floor was sticky and i noticed when someone had finished their breakfast and had their towel scrunched , instead of replacing it with a clean one it was folded again for someone else to use. I didnt like the fact that their were call girls too on business their , I booked the hotel for the spa which i was told when arrived it was being refurbished which was not mentioned on booking.com before id booked it. Second day on our return from excursion the whole lobby smelt of diesel , i asked what it was and was told they had sprayed for mosquitos , so that was a no go area as the smell was too strong.
Dear Chrisanthi Thank you for staying with us recently and sharing your stay experience in detail. We strive to provide all our guests with memorable stay experiences but unfortunately, we did not meet your expectations during your stay with us. While we regret your feedback on our service shortfall, we would like to assure you that we treat all our guests with respect and kindness. We will reiterate this to our associates to ensure we continue with the goal towards ensuring all guests are treated with the same elevated service experience. Once again, thank you for your feedbacks and we hope to be able to welcome you again to our hotel in the near future. Kind regards, Hotel Manager Board
Dear Chrisanthi Thank you for staying with us recently and sharing your stay experience in detail. We strive to provide all our guests with memorable stay experiences but unfortunately, we did not meet your expectations during your stay wi… Show more
Reviewed: 28 October 2023 · Stayed in October 2023
Verified reviewReviewed: 8 October 2023 · Stayed in October 2023
Verified reviewReviewed: 22 September 2023 · Stayed in September 2023
Verified reviewReviewed: 12 August 2023 · Stayed in August 2023
Verified reviewNice room, clean, spacious. Nice breakfast. Helpful staff.
All was good.
Dear Mr Riccardo, Many thanks for taking the time to share your recent experience with us on Booking.com! On behalf of the Army community, we would like to express our sincere thanks for your compliments and recognition of the convenience of our hotel. Your feedback is always a priceless motivation for our team, and we will surely pass your lovely words with them for their help to make your workcation more memorable. Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our charming city. Warm regards, Minh Phuong - Guest Relation Officer
Dear Mr Riccardo, Many thanks for taking the time to share your recent experience with us on Booking.com! On behalf of the Army community, we would like to express our sincere thanks for your compliments and recognition of the convenience… Show more
Reviewed: 24 July 2023 · Stayed in July 2023
Verified reviewThe photos make it look good. It was quiet and clean.
It is a hotel for the military. It's a bit out of town about 15 minute walk to the old town. It was hard to communicate English with the staff. I felt out of place there as a tourist.
Dear Mr Andrew, Thank you for staying with us recently and sharing your stay experience in detail. We strive to provide all our guests with memorable stay experiences but unfortunately, we did not meet your expectations during your stay with us. While we regret your feedback on our service shortfall, we would like to assure you that we treat all our guests with respect and kindness. We will reiterate this to our associates to ensure we continue with the goal towards ensuring all guests are treated with the same elevated service experience. Once again, thank you for your feedbacks and we hope to be able to welcome you again to our hotel in the near future. Kind regards, Minh Phuong - Guest Relation Officer
Dear Mr Andrew, Thank you for staying with us recently and sharing your stay experience in detail. We strive to provide all our guests with memorable stay experiences but unfortunately, we did not meet your expectations during your stay wi… Show more
Reviewed: 26 April 2023 · Stayed in April 2023
Verified review