All the stairs,but I clearly understand it's a part of the environment.

The breakfast buffet was good.It changed every morning. The staff was helpful and friendly, very personable. The property looked like the website photos. Great location be prepared to walk. I will stay again.

Stayed in July 2025

Our stay at Pink Palm was very enjoyable. The property is gorgeous with eclectic decor, relaxing pool and hot tub area, and sweeping views. Our room was huge with everything we need, including 2 balconies with sea views, a kitchen, large bathroom, sitting area, great storage, and comfortable king bed. The staff were helpful and responsive. The only hiccup was that the hot tub had piping issues on the day we were leaving and water was coming into our room, but luckily it didn't impact us much as we were checking out. Would come back again!

Stayed in July 2025

The restaurant is pricey, I only ate the one thing which was Tuna Tartare and it was just ok. Can't speak for the rest of the dishes.

It's such a beautiful property, it is well designed, it's a little gem in the heart of the city. Aesthetically it's perfection.

Stayed in June 2025

Onsite restaurant was veryyy pricey. Room had no microwave and no regular tv. A lot of stairs. Breakfast is free but very limited not vegan friendly.

The view

Stayed in March 2025

The hotel is in a well renovated old building with rooms on multiple floors only accessible by steps (no elevator). Because we are "seniors' , we asked if someone could bring our bags up to office at check-out. They said "of course" but did not mention an additional "room service fee" ($9.20) for the service (note that the hotel also charges a $50 "resort fee" for reasons that are unclear). It doesn't seem that there should be a charge to simply have bags brought to check-out given that there are not elevators but at least they should have mentioned that such a fee was being charged up-front.

Nice property with easy walking access to Charlotte Amalie. Restaurant was very good.

Stayed in February 2025

The climb. No beach.

Beautiful views. Nice pool. Good breakfast.

Stayed in January 2025

Neede a few updates

Perfect

Stayed in February 2025

Having to ask repeatedly for customer service. The night before our last day, the restaurant and bar had to completely shut down for deep cleaning. I was notified by text about 2 hrs before the closing. I understood the need to be closed so I just asked for a bottle of wine to our room. What was upsetting is that I kept being told no when we have 1) paid up front our entire stay including resort fees 2) unexpected change in plan from the hotel 3) final night in the hotel and we can't even get a drink to the room? The person was extremely rude and nonchalant so I spoke with a manager. She apologized, allowed me to purchase a bottle. I asked do guests not receive anything when they can't use paid for facilities? She asked what I would like, and I simply asked for another bottle of the same wine. She said no problem, it will be sent to room on her- free of charge. Fast forward to today when I finally see the checkout receipt. There is a charge for the wine AND a room service charge. Not only was it on the receipt, it was taken out of the incidentals that we were supposed to 100% be receiving back. So now I have had to call to receive zero resolution, and hope I can catch a manager in the morning.

Excellent spot, location and vibe 💜Clean and safe👍🏾 comfortable bed and air conditioning👍🏾 Really cute accommodations for celebration in my room 🥳

Stayed in February 2025

The pool water temp was hot, which is unusual

The view, breakfast, spacious room

Stayed in January 2025

Concierge like services.

Location, staff and views. Spacious rooms.

Stayed in December 2024

Hot tub could have been cleaner, some furniture ripped, no late checkout without a $75 additional cost.

Super cute property in the center of town. Spacious room. Breakfast was a 5 out of 10. Annoyed I was charged more than the booking.com confirmed price.

Stayed in January 2025

Hard to get to- by car was pretty crazy. On foot pretty crazy. Older facilities. Overpriced. Breakfast was adequate.

Nice rooms. Good view. Good restaurant.

Stayed in January 2025

The steps was the only down fall other than that it was great.

Stayed in September 2024

The location .. it was too many steps and hills. When exploring the area, I had to walk hills and then when I made it back to the hotel i had to walk a lot of steps. The property was nice

The infinity pool

Stayed in August 2024

Only dislike is that the kitchen don’t be open all the time an pass 9pm

It was central or not too far from things, however the hotel were very nice and the staffs are friendly, I booked for 1 night ending up staying 3 nights . The food was good. chef j.Fleming did his thing!! Also the bartender Imran. I Travel solo an Maya give me her number just in case! I appreciate her the receptionist! I would recommend and stay again

Stayed in August 2024

Seriously can’t think about anything i didn’t like.

Loved the staff and attention to every detail. 24 hr pool and jacuzzi , breakfast comes in a cute picnic basket left at your door central to the town. Food was excellent, the pink panther drinks were delicious. I could go on and on but I’ll spare you great get away for couples wanting to spend time together.

Stayed in August 2024

I had the time of my life!!!!!!

Breakfast was the cutest and required the least effort. The stairs were not bad at all. A little bit of exercise was worth it. Coming back to the hotel every day and indulging in the views and the quietness of the location was AMAZING! I highly recommend this hotel to anyone wanting to visit. It is so close to town and you will not want to leave. Definitely coming back. THANK YOU!!!!!!!

Stayed in June 2024

Had requested an early check in but weren’t able to check in until after 4pm. A lot of time waiting around. Would be better if they told us up front. Or suggested another room that would be ready sooner. Restaurant was closed for dinner, but fortunately the staff recommended a great restaurant which was a short walk away.

Really cool architecture built on the hill overlooking the city and the bay.

Stayed in April 2024

I do wish they incorporated local cuisine on the menu. I wish vegan options for the breakfast were offered. I did ask for that accommodation but it seemed like no options were on hand. My trip was short, so that did not allow much time for vegan yogurt options to be procured. Some of the fruits served at breakfast were sour.

Loved this hotel! It looked exactly like the pictures online. The views of the city from the hotel were breathtaking! I loved the colors, the decor, the amenities. It felt like luxury in nature and city life altogether.

Stayed in March 2024

Breakfast- bagel and cream cheese, black coffee and orange of apple daily.it was good but some variety would have been nice I.e. jam, milk, croissants, would have been nice mix it up daily..variety can be key here..maybe even a juice!!

Rooms were great, views were on point, something going on most days at the hotel, friendly staff, good vibes, cocktails were nice as was the food.staff were great

Stayed in December 2023

Holes in wall, curtains were hard to move. Discovered part of it was off the track and on the floor.

Nice style

Stayed in July 2023

The location is good, but you really need to know which entrance to come in - if you come in the bottom entrance with luggage, you have a lot of stairs to navigate. Once in, the views are great. The staff is nice and helpful. The breakfast basket is cute - may need to add better coffee service.

Stayed in July 2023

The only downside is that the main entrance of the hotel is not Assesible for wheelchairs, older people who may use walking canes or people who have trouble with balance. There's A LOT of stairs. If I could make any recommendations to address this I would say to book your taxi to & from the airport and during your stay directly with the resort as opposed to using an outside service who will leave you down the hill from the front entrance.

The location was A1. In the heart of everything! Great food, nightlife and shopping. The breakfast in the a.m was a cute touch as well. The staff were all very friendly and offered great suggestions about things in the area. I loved how quiet, clean and quaint the resort was and the views were amazing

Stayed in June 2023

I must have missed the memo about the upper gate till day 2. It was a lifesaver.

The beauty and service was spectacular.. but omg those stairs and hill up to the lower gate. They are no joke!

Stayed in July 2023