5025 Turner Hole, USVI 00820 Madame Carty, US Virgin Islands
#1 of 1 hotels in Madame Carty
Guests' ChoiceBased on 60 hotel reviews
7.1Cleanliness
8.4
Comfort
7.9
Location
7.9
Facilities
7.8
Staff
9.0
Value for money
6.6
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Showing 1 – 25
Reviewed: 20 May 2024
Jean
United StatesThere is no comfortable seating outdoors. The chairs were broken where you would get back support and there were it enough around the pool. Limited shade areas as well. On the beach I wish they would have had more umbrellas and shaded options pre set up. Why do I have to do that on my own? It would be nice if they had staff that waited on you on the beach. One outdoor bar was crowded and the staff was way over worked.
I liked Scott the bartender and Edmond at the front desk. Loved getting greeted with a Rum punch! The room was very clean with beautiful views of the ocean and the pool is spectacular. The staff works very hard and I appreciate all that they do! The cooks are outstanding! Great job Chef!
Stayed in May 2024
Reviewed: 4 September 2023
Garfield
United StatesDon’t let the term All-Inclusive fool you into booking because you would probably get more amenities at a regular resort. For what is offered, which is not much, this resort is extremely expensive. For starters, there is no spa for a massage. The activity “center” is abysmal. It is better to stay at a local hotel or Airbnb and purchase food. There is only one pool and one hot tub that was lukewarm. Even after we asked that the temperature be changed it remained the same. Other couples tried with no success. The selection of food is limited and no local cuisine is offered. There are 5 air conditioning units in the buffet area dining room but none of them worked. They only had two regular fans that guests had to oscillate to share air. The resort is located on the side of the island that is overtaken by seaweed. So forget about laying on the beach or getting in the water. If you want to do that you would have to purchase a day pass from another resort. It looks like the place is going out of business and they are trying to suck as much money out of people as possible. Also, the resort is so far from everything that you’ll need a car to explore, especially since there isn’t much to do on site. The only thing I keep telling myself to feel comfortable with how much we paid is that we met some nice people.
The staff was nice. The room was clean and spacious.
Stayed in September 2023
Reviewed: 29 June 2023
Diani
United StatesThe food and bar closes too early . This is a resort it should stay open much later and also the terrible seaweed smell
The food was amazing. They had different things to do. The scenery was beautiful.
Stayed in June 2023
Reviewed: 27 May 2023
Tara
United Statesfacilities weren’t open. food wasn’t great. too much seaweed to use the water.
comfortable and safe
Stayed in May 2023
Reviewed: 25 May 2023
Megan
United Statesthe beach wasn’t cleaned.
loved it all
Stayed in May 2023
Reviewed: 21 April 2023
Chris
United StatesToo much seaweed, couldn't go swimming in the ocean...otherwise, we had a good time
The environment
Stayed in April 2023
Reviewed: 27 February 2023
James
United StatesDidn't like the location of room. Was very disappointed with the food. Ask to have door fixed to go into room several times.
Wanted to move to another room because of loud night music at night. We're told there weren't any rooms. Found that hard to believe because there weren't that many people there.
Stayed in February 2023
Reviewed: 22 February 2023
Carol
United StatesLimited food service, or selections. Older facilities, needs to be updated.
The facility employees were excellent and extremely friendly. Our room was comfortable, but a little outdated. Limited places to eat with only 1 nice restaurant, which was only open for two nights during the week.
Stayed in February 2023
Reviewed: 11 February 2023
Tina
United StatesIt would have been better if the beach wasn’t filled with rocks and seaweed. The water wasn’t enjoyable. It also would have been better if there were more activities to do while there. it cost $10 each way to get to town or go anywhere. there was no gift shop to buy necessities such as sun screen. I got burnt on day one of my vacation because of no sun screen.
The staff was nice, especially Edmond and Keianna. The food was good and we enjoyed the different menu each night. The property was nice and the room was clean’
Stayed in February 2023
Reviewed: 24 December 2022
Shawn
United StatesI can’t give a bad review about the staff because some of them were awesome. But many of them acted like they were in a slave labor camp, but I don’t think they could help that because they didn’t have much to choose from on the island for reliable employees
The place was new and clean, and the food was good, and the drinks were good I was worried about the seaweed, but it wasn’t a problem. I like to swim in the ocean and drink alcohol and I got all that. And my wife was satisfied with the facility.
Stayed in October 2022
Reviewed: 26 September 2022
Joseph
United Statesseaweed on beach
ocean view atmosphere
Stayed in September 2022
Reviewed: 8 June 2025
Russell
United StatesBeach is unusable due to sargasum sea weed and no real effort to improve it. Understand they're trying to update the facilities, but it's not a good value at this point. After two days of cold showers, I was told that due to a lack of working hot water heaters, I needed to run the water for at least 20 minutes prior to my shower. What the heck! Pretty run down. Grounds looked like it hadn't been cut in weeks. Main dining (open only three nights per week) was absolutely not an all-inclusive experience. Wouldn't seat us cause we were 15 minutes early even though there was only one couple in the dining room. I was told we couldn't add or change anything from the menu. I just wanted some coconut rice from one dish added to my dish. Not all you want to eat either. And the hostess was just plan rude.
The pool bar. The following folks were doing an amazing job under very difficult circumstances. Byron, the GM Lisa Dorian Arena Scott Colton Louisa Tafari Buffet and staff for the 2 meals per day did a pretty good job. The Oxtail stew was great
Stayed in May 2025
Reviewed: 23 February 2025
Linda
United StatesI don't think it was all inclusive had to find a ride to and from the resort and presentation of food was poor. Plus making RESERVATION TO EAT AT A RESTAURANT ON THE RESORT WAS UNHEARD OF.
The room the View, the island and the people.
Stayed in February 2025
Reviewed: 25 September 2024
Benjamin
United StatesI couldn't find anything i didn't like...oh ok they ran out of toothpaste
Everything!
Stayed in September 2024
Reviewed: 9 July 2024
Good
United StatesSeaweed, limited food options, and the availability for food.
The staff were great at the pool bar and the restaurant. The drinks were strong, and the bartenders would make you anything or had suggestions for a substitute if it wasn't available.
Stayed in July 2024
Reviewed: 9 April 2024
Danielle
United StatesIt was beautiful
Stayed in March 2024
Reviewed: 27 March 2024
May
United StatesShould offer some local Foodds
Awsome Staff, Food was Outanding, very peaceful!!! Awsome Viees!!!
Stayed in March 2024
Reviewed: 4 February 2024
Joy
United StatesWe would have preferred for our rooms to be closer together however we appreciate that the hotel was able to accommodate our additional request to have the rooms on the first floor in order to accommodate my elderly mom.
I thought the meals were good overall and the locations (I.e. grill, restaurant) very convenient. The staff at Divi were very professional, friendly, helpful, and accommodating. My family felt welcomed throughout our stay and really enjoyed our time at the resort.
Stayed in January 2024
Reviewed: 27 December 2023
James
United StatesBreakfast was fabulous 👌 beachfront location was incredible.
Stayed in December 2023
Reviewed: 23 December 2023
Erica
United StatesThe female bartenders were very unprofessional and rude. They were not pleasant and had an attitude when trying to order drinks or food.
Stayed in December 2023
Reviewed: 28 November 2023
David
United StatesPool was dirty every day, and the buffet is “eh”. Warning, if you go to get breakfast you should have your eggs made. They leave the standard scrambled ones out from the time breakfast starts until it ends hours later. The last hour of eggs are just hard and inedible.
Helpful and friendly staff, a short ride to downtown, the rooms were clean and well maintained.
Stayed in November 2023
Reviewed: 30 October 2023
Butler
United StatesThere was not anything that I did not like
Te staff was very friendly!
Stayed in October 2023
Reviewed: 22 October 2023
Hooper
United StatesThe seaweed on the beach
The view was incredible and they were very accommodating
Stayed in October 2023
Reviewed: 7 September 2023
Ella
United StatesThe Seaweed coming from the ocean made us sick. The smell is so toxic, we smelt it on our clothes that were in our suitcases days after we’ve returned. The resort needs to close during the seaweed buildup season. The alcoholic beverages were watered down to save on liquor supply. Totally unfair!
The staff was friendly and the hotel was extremely clean. There was absolutely no Caribbean food on the resort. We ate the traditional American food in an all inclusive package that even included hotdogs.
Stayed in August 2023
Showing 1 – 25
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