Pool was in the parking lot

Very new hotel Kids loved the arcade

Stayed in August 2025

The pool however it needed skimmed

Locates d staff are wonderful

Stayed in August 2025

I just didn't like the children around the food, the parents should be responsible g or getting there child food.

It was very good.

Stayed in July 2025

Not a THING and im picky lol

I travel alot with my children and this by far was one of the best hotels we’ve EVER stayed in! From the customer service, to the rooms, to the free breakfast. Everything was a 10 out of 10!

Stayed in August 2025

For some reason, the air-conditioning system seemed to be very loud

The two people at the desk downstairs were exceptional

Stayed in August 2025

I didn’t like that the stay was short

I like the stay

Stayed in May 2025

It was quiet and clean. The staff are respectful and nice. The breakfast was good

Stayed in August 2025

Breakfast is until 10am i was told and at 9:30am it was mostly all put away already....

Very clean,staff was good,pool was clean...

Stayed in July 2025

Not much to do around the hotel, unless you drive to a park or downtown. But if you only need a overnight stay on the way somewhere else, it’s a good spot.

Close to interstate. Spacious comfortable room. Decent breakfast options. Outdoor pool.

Stayed in June 2025

The room floors were dirty, especially the bathroom floor. needs a good mopping. Was happy that it's not carpeted. The game room for the kids can use some updates and maybe a machine or two more.

The staff was friendly, the outside grounds were clean. But, the highlight was the bartender, Ian (Ean) not sure spelling. he was fantastic. Easy on, easy off the highway.

Stayed in June 2025

We went to a wedding, and the price was extremely high

Stayed in June 2025

Other guests were obnoxious rude and loud all night

Staff was super friendly, like they had known us our entire life.

Stayed in May 2025

Air conditioner eas very noisy!

Stayed in June 2025

I liked everything.

It was very convenient for what our needs were and had a little bar that I wasn’t expecting.

Stayed in June 2025

walls were SO thin you could hear EVERYTHING Had to ask for towels - 4 staying, gave us 3 towels

breakfast was good clean very friendly employees

Stayed in June 2025

Nothing

Our stay was just fine. I have no complaints about this hotel.

Stayed in June 2025

Clean, spacious

Stayed in May 2025

The barking dog in the room next door.

Front desk staff was more than helpful and accommodating.

Stayed in May 2025

Wish we had more control over the HVAC unit - I like a constant fan option. Shower's fancy settings might have been fun, but would prefer more water volume if I had to choose one or the other. Not a fan of the minimalist decor that is popular with hotels today. The lack of carpeting while cleaner, removes a sound absorbing material that could have dampened sounds coming through the hallways.

Breakfast was very good. Staff was very friendly and maids went out of their way leaving cute towel swans. High quality towels and very clean facility.

Stayed in April 2025

The refrigerator was extremely loud, I had to unplug it in order to sleep.

The room was extremely clean and the bed very comfortable. Overall perfect for a short stay and I would definitely come here again.

Stayed in March 2025

We had to change rooms due to air conditioner wasn't functioning. Luckily they had a similar room. It was cool to have a game room but wish there were more in there and a few things didn't work. The inside pool was closed. The lady at the breakfast area was not pleasant.

The room was nice. Front desk pleasant and helpful. The gym was very nice. Good location.

Stayed in April 2025

Hot Breakfast! Best coffee machine ever!

Stayed in April 2025

The only thing that possibly cld have been better was that the pool had not opened up yet for the season. We were in town during Spring Break.

First time staying at this hotel. Been using & staying at The Hampton Inn for about 30 yrs wherever I travel, but in the last two years I've seen signs of it slipping. Not clean enough, front desk service not good, etc. Found Best Western Heritage on Booking.com & was glad to have found it. The service , location, breakfast, and other amenities were all exceptional. I usually don't sleep well in hotel beds ( don't really know why ), but I slept like a baby each of the 4 nights we stayed here. Each day when we returned the front entrance reception area smelled devine. Spring cleaning with gentle cleaners tingled my noise, letting me know that no one was slacking in their duties. It was always a pleasant surprise.A large array of breakfast items daily with some items changing every day. For instant , 2 days there were omelets, one plain next day one with cheese. 3rd day poached eggs, & 4th day scrambled. Sausage patty, sausage links, then bacon with fresh u make pancakes , fresh u make waffles, crisp potatoes, cereals, danishes, bacon, oatmeal, yogurt, muffins, bagels , toast, and fruit. The whole gamut. Not one of those places that say they serve breakfast but it's only continental. My grands & I never even had to eat lunch because they could bring a breakfast bar & a piece of fruit with them. Room cleaned everyday. Not like some places that will only clean if you ask or if you are leaving. I was impressed & have given up my Hampton Inn card. No turning back for me now. You treat me good & I'll return. You treat me bad, acting like I should take whatever service you Dish out & I'll take my money and go somewhere else. Thanks, Best Western Heritage for being the somewhere else I could turn to and not get the shaft.

Stayed in April 2025

Poor water pressure

Comfort

Stayed in April 2025