Breakfast is very good but there is no variety .almost same avery day

Stayed in August 2025

The facilities are a bit on the older side. AC unit was cool (most important!) but noisy.

staff - super nice gentleman at the check in desk helped me to adjust my reservation with Booking.com

Stayed in August 2025

The stools for the table were very unstable and more USB ports are needed.

Very nice, private room and thr grounds are beautiful.

Stayed in August 2025

Lobby could use some updating.

It was clean and comfortable in a good location. I think breakfast was free.

Stayed in July 2025

Conveniently located to places we were visiting. Staff was friendly and helpful.

Stayed in July 2025

The breakfast area was undergoing renovation so very crowded...really not enough room for all guests. It was OK to sit ourside at the few tables...some people were just on benches in the hallway balancing their food. It will be great when renovation is finished. Air conditoner in room was quite old and very noisy. Difficult to regulate.

The location was great for exploring Lenox and surrounding towns, Tanglewood, Rockwell Museum, The Mount, and the Botantical Gardens. Also, close to Guido's Market (for provisions to take to Tanglewood picnic) and Electra's Cafe (for a quick lunch before check-in). The chairs in the back facing the wildlike santuary were fabulous!!! Very peaceful to enjoy the morning or early evening. Lots of breakfast choices! Breakfast staff was very attentive.

Stayed in August 2025

We stayed in Room 116 and one of the beds could use a new mattress. The only firm part of the mattress was in the middle of the bed. Loud cell phone conversations in breakfast room. Perhaps a sign to refrain from such behaviors would help.

Everything except the mattress , see below.

Stayed in August 2025

Our room was a bit outdated and the carpet was dirty.

The property was clean and they had a great breakfast. We really enjoyed the outdoor pool.

Stayed in August 2025

Room only made up and cleaned every other day - was not informed about this. Breakfast room not large enough to accommodate users during peak hours. Public spaces need refreshing and renovations. Parking barely sufficient

Generous breakfast , renovated bathroom

Stayed in July 2025

They can change the carpet I g at the rooms to laminate flooring

Bfast was good

Stayed in July 2025

The breakfast was a step up from some places, but always the same. It was obviously not freshly cooked; it sat in heating pans. The signage for getting into the hotel parking lot was fine in the daytime but dangerously invisible after dark. You have to cross a fairly busy road, and it's tough to see where the entrance is.

The front desk folks were very friendly! The room was clean and we loved the shower. Beds good, pillows good. We had a little balcony, which was pleasant to sit on because we had some good weather.

Stayed in July 2025

Better control over the outdoor pool

Breakfast good, shower excellent, Pool area taken over by overly loud children and their parents

Stayed in July 2025

It met our expectations, clean, comfortable and nice team.

Stayed in July 2025

The hot tub was closed.

The ability to walk around outside. The chairs by the pond were a special treat. We even saw a bunny!

Stayed in July 2025

The hotel room appeared damp, and it had a bit of a smell. One of the mattresses also felt lopsided.

The property appeared to be well kept and the continental breakfast was delicious.

Stayed in June 2025

Had to go outside to get to fitness room and it was raining; room was to have 2 queen beds but they were standard; no plain Greek yogurt as breakfast choice

Refrigerator/freezer in room; breakfast was excellent; newly remodeled room;

Stayed in June 2025

Leaky faucet, the thing under the bed - I kept kicking it

Close by everything I needed to do

Stayed in June 2025

The hotel was under construction. The fitness center was closed, showers by the pool were closed too. The bathroom next to breakfast room was out of order.

Location

Stayed in May 2025

Still under construction. Slight smell of sheetrock mud.

Remodeled room was large and nicely furnished.

Stayed in May 2025

The heating unit was noisy and would run for a minute or 2, then stop for about 4 minutes and then on again. This was non stop all night. I kept me up for a while one night until i finally turned it off

Room was clean. Breakfast was good.

Stayed in April 2025

This is my second time in this hotel and I will come back again in the future. Room is clean, breakfast is good and staff are helpful and accommodating.

Stayed in April 2025

Small breakfast area. A little over-priced.

We had a very enjoyable short stay at this hotel. It’s conveniently located near many restaurants and just a short drive from the event we were attending. The front desk staff were consistently polite and welcoming, no matter who was on duty. Breakfast was a typical American spread, but everything was fresh and tasty. There was a great variety: coffee, tea, apple and orange juice, cinnamon rolls, danishes, muffins, scrambled and hard-boiled eggs, bananas, oranges, yogurt, and a few cereal options. My kids were hoping for waffles, but unfortunately, the machine wasn’t available during our stay. The beds were extremely comfortable and clean, and the bathroom was modern and spotless. My kids especially enjoyed the large heated pool and hot tub. The atmosphere was peaceful, and other guests were respectful and quiet. The hotel is undergoing renovations, and I’m looking forward to seeing the improvements on the older sections. We only had to ask for an extra toothbrush—everything else met or exceeded our expectations. There also wasn’t any lingering odor like we’ve experienced in some other hotels.

Stayed in April 2025

Great staff and very clean!

Stayed in April 2025

Renovations taking place on 2nd floor so the "breakfast" area was moved to the bar area. A little crowded but I'm sure the reno will be worth it

Very comfortable room.

Stayed in April 2025