Reviews of Virginia Crossings Hotel, Tapestry Collection by Hilton 4 stars

Property was great! Great location to all our needs during our vacation.

Bed was made but Sheets were not changed and trashed not picked up one day. The makeup mirror in our room did not work and when I went to move it the mirror shocked the hell out of me. Must be a short inside of it.

Very Quiet and safe

We had a good stay there with a warm welcome from the receptionist.

We were very disappointed with the housekeeping staff and service. During our stay, we accidentally left behind a hand-made baby sleeping mat, which was a deeply meaningful gift from a dear friend to our daughter. We called three times after our departure and were transferred to housekeeping each time, but no one ever answered. We left detailed voicemails explaining the sentimental value of the item and asked if it had been found so that we could either return to pick it up or arrange shipping. Unfortunately, we never received any response or follow-up. It has now been two months with no acknowledgment, which has been both frustrating and disheartening.

Beds are nice. Very clean room

I reserved a handicapped accessible room. I was given a non-handicapped accessible room located the absolute farthest point away from the elevator you could possibly get, on the 2nd floor. There were 10 or 15 cars in the parking lot; its not as if they were booked solid or anything. I was also given instructions on how to take my luggage up "only 4 stairs" through a door that had no exterior handle. I parked near the elevator anyway. Its usually a great place to stay. Im not sure where the disconnect was. Maybe its because I don't appear to be handicapped. Heart issues aren't visible.

It was a very historical place. The history was amazing.

The places where the food, bar, pool, spa were to far from most rooms. Need a new parking lot. If you wanted room service, you can order, but you have to pick it up yourself.

Locations, surrounding green and flowers, high quality sheets, towels, nice bathroom.

The sink did not drain, repairman came, dumped some chemicals which really didn’t work. I wish he could remove the trap, take the things in there to unclog the drain.

We always love how friendly the staff is, how clean the room is. It feels like a retreat when we stay here

Room was spacious and beds comfortable.

Shower drainage didn't work. Only one person got a shower!

Proximity to Richmond International Raceway. This was our 2nd stay with Virginia Crossing Hotel.

All is perfect!

It could have been cleaner. Especially the hallways.

It wasn’t as clean as it used to be.

The grounds are absolutely gorgeous. We enjoyed strolling around the beautiful landscaping

Tavern Bites was nice, but only one waitress. Service was very slow. Having said that, the waitress was working the best she could. The pool area needs some cleaning.

Very good and excellent service

Always quiet rooms and staff is very friendly .

Beautiful setting , easily accessible off I-95

toilet did not work. the repair in the middle of the night did not work

The beds were comfortable and the shower was good.

At first glance this is a beautiful property. Once checked in it was a different story. The elevator was broken (we were on the 4th floor), the spa was broken, and the buildings were falling apart (shutters missing, broken windows, filthy windows, holes in the siding, insufficient air conditioning in the hallways, black algae in the pool, landscape had many dead trees.). This was once an elegant property that has not been maintained, probably since the time it was built. The booking included a $50 credit for property services but I find out weeks later that that statement was intended to inform about a $50 credit hold for incidentals and that I was charged for breakfast. DO NOT STAY HERE.