1000 Virginia Center Parkway, Richmond, VA 23059, United States
#12 of 75 hotels in Richmond
Guests' ChoiceBased on 788 hotel reviews
8.1Cleanliness
8.7
Comfort
8.7
Location
8.9
Facilities
8.1
Staff
8.9
Value for money
8.2
Free WiFi
8.9
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End of dialog contentReviewed: 3 September 2025
Jeffrey
United StatesBed was made but Sheets were not changed and trashed not picked up one day. The makeup mirror in our room did not work and when I went to move it the mirror shocked the hell out of me. Must be a short inside of it.
Property was great! Great location to all our needs during our vacation.
Stayed in September 2025
Reviewed: 2 September 2025
William
United StatesVery Quiet and safe
Stayed in August 2025
Reviewed: 27 August 2025
Hall
United StatesI reserved a handicapped accessible room. I was given a non-handicapped accessible room located the absolute farthest point away from the elevator you could possibly get, on the 2nd floor. There were 10 or 15 cars in the parking lot; its not as if they were booked solid or anything. I was also given instructions on how to take my luggage up "only 4 stairs" through a door that had no exterior handle. I parked near the elevator anyway. Its usually a great place to stay. Im not sure where the disconnect was. Maybe its because I don't appear to be handicapped. Heart issues aren't visible.
Beds are nice. Very clean room
Stayed in August 2025
Reviewed: 24 August 2025
Sonia
United StatesThe places where the food, bar, pool, spa were to far from most rooms. Need a new parking lot. If you wanted room service, you can order, but you have to pick it up yourself.
It was a very historical place. The history was amazing.
Stayed in August 2025
Reviewed: 22 August 2025
Yvette
United StatesThe sink did not drain, repairman came, dumped some chemicals which really didn’t work. I wish he could remove the trap, take the things in there to unclog the drain.
Locations, surrounding green and flowers, high quality sheets, towels, nice bathroom.
Stayed in August 2025
Reviewed: 17 August 2025
Vicky
United StatesIt wasn’t as clean as it used to be.
It could have been cleaner. Especially the hallways.
Stayed in August 2025
Reviewed: 15 August 2025
Jeanette
United StatesTavern Bites was nice, but only one waitress. Service was very slow. Having said that, the waitress was working the best she could. The pool area needs some cleaning.
The grounds are absolutely gorgeous. We enjoyed strolling around the beautiful landscaping
Stayed in August 2025
Reviewed: 7 August 2025
Earnest
United StatesVery good and excellent service
Stayed in August 2025
Reviewed: 24 July 2025
Sarah
United StatesShould be free wifi
Stayed in July 2025
Reviewed: 13 July 2025
Jeanne
United StatesWell love this property but it needs to be updated .
It’s on a beautiful property. We love the grounds
Stayed in July 2025
Reviewed: 27 June 2025
Carol
United StatesVery different than any other hotel that I've stayed at. The grounds are beautiful.
Stayed in May 2025
Reviewed: 23 June 2025
James
United StatesConveniently located. Lovely setting
Stayed in June 2025
Reviewed: 8 June 2025
Moore
United StatesThe A/C didn't work in our room and it never got below 76°
The rooms were clean and the staff was friendly.
Stayed in June 2025
Reviewed: 2 June 2025
Adam
United StatesWe were unable to charge our phones as the USB plugs were turned off. In addition, the TV remote needed to be replaced but we did not pursue it until checkout.
The decor of the whole place was very modern in a way we really liked. The room was a good size with all necessary items and an artisitic mirror above the headboard. Dinner was plentiful and tasty. The breakfast bar had all one could ask for including lot of fresh fruit. (Unfortunately the omelette post was not manned this morning.) The staff was super friendly and ready to assist.
Stayed in June 2025
Reviewed: 25 May 2025
Steve
United StatesThe facilities are starting to show wear. The grout in the shower of our unit needed to be scrubbed. The hallways did not smell fresh but had a chemical smell, and our unit smelled musty.
The grounds are beautiful. The tavern is very good for food and drinks, and the breakfast buffet and dining room are excellent. The staff are all friendly and accommodating. The beds are very comfortable
Stayed in May 2025
Reviewed: 20 May 2025
Wei-che
United StatesVery quiet and beautiful place.
Stayed in May 2025
Reviewed: 19 May 2025
Deborah
United StatesNo exhaust fan in the bathroom, the shower curtain smelled of mildew, the bathroom vent had dirt clogging it and there was no microwave
The staff was prompt when I asked for more towels and Kleenex
Stayed in May 2025
Reviewed: 10 May 2025
Doug
United StatesThe keurig machine was missing a piece to allow it to work, and even though we told the attendant they never fixed it.
Nice property, great location and nice room
Stayed in May 2025
Reviewed: 10 May 2025
Connie
United StatesThe grounds were beautiful.
Stayed in May 2025
Reviewed: 8 May 2025
Janet
United StatesThe sink in our room did not drain properly. We had already unpacked and alerted the staff the next morning. We are confident that the problem was corrected, but there was evidence in the sink when we arrived that there was a problem. A second check after cleaning the rooms would have solved that. The facilities are very cool...and the location wonderful. Some new flooring in the elevators would improve the looks quite a bit. We will stop again in yhe future. 😊
The room was very nice. We enjoyed the on-site restaurant. The food was very good and the servers wonderful.
Stayed in May 2025
Reviewed: 21 April 2025
Margaret
United StatesMore sitting opportunities
Property is beautiful. Lots of grounds to walk around. It could be improved with more opportunities to sit. More chairs and benches
Stayed in April 2025
Reviewed: 3 March 2025
Janeanne
United StatesTime for some updates.
Property is beautiful and the price was right
Stayed in March 2025
Reviewed: 6 February 2025
Ekaterina
RussiaThe breakfast was really nice served in a room with big windows overlooking the hotel picturesque property, great variety of food. Unfortunately the waiter was rude, didn't let us sit by the window and forced us to sit closer to the bar / catering area...it was probably convenient for her to not walk a few feet to clean up after us....she also suggested to give her tips either in cash or charged on the room (no other options, lol) Other than that our stay was nice.
Stayed in January 2025
Reviewed: 28 January 2025
Laura
United StatesThe hotel was nice but the staff were excellent!! They went out of their way to make sure we were comfortable.
Stayed in January 2025
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