Reviews of DoubleTree by Hilton Houston Medical Center Hotel & Suites 4 stars
6800 Main Street, Houston, TX 77030, United States
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewLocation
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewBreakfast was good and had a wide variety of choices
Sorry to stress the importance of customer service, but the initial contact with customer service was very unpleasant and distasteful. The Asian lady that assisted us was dismissive and rude. We had to wait for an hour and a half. She refused to give us a key until her colleague finally gave us a key, this was very concerning, as my mother had just undergone chemotherapy, and was very tired. We shared this incident with her, but was ignored. Please use your good office to address this matter, as this behavior could tarnish the reputation of the Double tree hotel. Thank you
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in June 2025
Verified reviewEverything
Nothing
Dear Stephanie, Thank you for your kind review! We're delighted you enjoyed your stay at DoubleTree by Hilton Houston Medical Center. Our team works hard to create great experiences, and your feedback means a lot. We hope to welcome you back soon! DoubleTree Family
Dear Stephanie, Thank you for your kind review! We're delighted you enjoyed your stay at DoubleTree by Hilton Houston Medical Center. Our team works hard to create great experiences, and your feedback means a lot. We hope to welcome you bac… Show more
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewThe Workers! Very personable and polite.
N/A
Dear Jessica, Thank you for your review! We’re so pleased to hear our team made a positive impression with their friendly and courteous service. We’d love to welcome you back again soon. DoubleTree Family
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewGreat location for where I needed to be
Room floor wasn’t the cleanest needed a good hoover and a $300 damages deposit was outrageous as it said $50 on this app so it cut my spending money
Dear Claire, Thank you for sharing your valuable feedback. While we are pleased that our location suited your needs, it is disappointing to hear about the housekeeping and billing issues that affected your overall stay. Your input will be addressed with the respective teams, and we hope to welcome you for a seamless experience next time. DoubleTree Family
Dear Claire, Thank you for sharing your valuable feedback. While we are pleased that our location suited your needs, it is disappointing to hear about the housekeeping and billing issues that affected your overall stay. Your input will be a… Show more
Reviewed: 2 August 2025 · Stayed in June 2025
Verified reviewReviewed: 18 July 2025 · Stayed in June 2025
Verified reviewNo medical group rate, not offered cookie, purchased breakfast package but they never had my name on list.
Dear Cecelia, Thank you for sharing your experience with us. We're sorry to hear that your breakfast package was not properly recognized and that you weren’t offered one of our signature cookies upon arrival. These touches are meant to enhance your stay, and we regret that they were missed. We appreciate you bringing this to our attention and hope to welcome you back for a more seamless and enjoyable visit. DoubleTree Family
Dear Cecelia, Thank you for sharing your experience with us. We're sorry to hear that your breakfast package was not properly recognized and that you weren’t offered one of our signature cookies upon arrival. These touches are meant to enha… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewClean, quiet, comfortable beds and room. It was near a couple food places which was convenient.
Parking lot wasn’t fenced in to have to pay for parking passes and it was sort of crammed small parking lot
Dear Helani, Thanks for your feedback! It's wonderful to hear that our convenient and comfortable location worked so well for your visit, and we appreciate your comments. Your input is invaluable, and we'll be sure to share it with our team. We hope to welcome you back to DoubleTree by Hilton Houston Medical Center soon! DoubleTree Family
Dear Helani, Thanks for your feedback! It's wonderful to hear that our convenient and comfortable location worked so well for your visit, and we appreciate your comments. Your input is invaluable, and we'll be sure to share it with our tea… Show more
Reviewed: 8 July 2025 · Stayed in May 2025
Verified reviewNothing
Unpleasant staff, no parking
Dear Gloria, Please accept our apologies for any inconvenience regarding your recent stay. It's unfortunate that your stay fell short of your expectations. Please know that our parking lot fills up quickly, though additional parking can be found behind us at the Latitude parking garage. Nevertheless, we will share your comments with our team to ensure we are meeting our high standards of hospitality going forward. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future. DoubleTree Family
Dear Gloria, Please accept our apologies for any inconvenience regarding your recent stay. It's unfortunate that your stay fell short of your expectations. Please know that our parking lot fills up quickly, though additional parking can be … Show more
Reviewed: 7 July 2025 · Stayed in April 2025
Verified reviewNice and clean
N/A
Dear Gina, Thank you for your review and perfect rating. We're delighted our clean and charming facilities left an impression, and we hope you visit us again soon at DoubleTree by Hilton Houston Medical Center. DoubleTree Family
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewThe room was very nice and clean. The staff was also polite and friendly.
The parking was horrible. Not enough spots for the people staying there. They did have overflow parking at the another business’s garage behind the hotel but it’s a little inconvenient to find. They should at least have valet to assist.
Dear Nakeysha, We always appreciate hearing from our guests, so we thank you for sharing your feedback. While we are pleased you enjoyed our clean, comfortable accommodations and our amazing staff, we apologize that you had concerns about parking. Your comments are important to us and will be reviewed with the team to ensure we always offer our best. We pride ourselves on our "home-away-from-home" service and look forward to welcoming you back on future trips to Houston. DoubleTree Family
Dear Nakeysha, We always appreciate hearing from our guests, so we thank you for sharing your feedback. While we are pleased you enjoyed our clean, comfortable accommodations and our amazing staff, we apologize that you had concerns about p… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewLocation
The phone even doesn’t have a direct number to call front desk? Or at least not show on the phone. Also room services was super slow
Dear Xingzhe, Thank you for your feedback. While we're glad to hear our location was positive, we are sorry that the overall service didn't meet your expectations. We understand how frustrating it must have been not to have a clear way to reach the front desk, and we apologize for the slow room service as well. That's not the level of care and comfort we strive to provide, and your feedback has been shared with our team so we can improve communication and service. Thank you for bringing these matters to our attention. It is our hope to welcome you back soon for a much better experience. DoubleTree Family
Dear Xingzhe, Thank you for your feedback. While we're glad to hear our location was positive, we are sorry that the overall service didn't meet your expectations. We understand how frustrating it must have been not to have a clear way to r… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewLocation
Every single night- I would place my do not disturb on door and every time I would walk out- it would come off. Even with breakfast package- the restaurant never had my room number and was left to wait and inconvenienced until the front desk verified. This happened for two different reservations for two weeks and stay in May. Elevator lights would go off after selecting to go up or down. persistent issue- never fixed
Dear Cecelia, Thank you for sharing your experience. While we're pleased the location met your needs, it's clear that several disruptions made your stay more frustrating than it should have been. Having to deal with repeated issues, especially over multiple reservations, takes away from the ease and comfort we aim to provide. Your feedback is appreciated, and we’ll use it as we continue to evaluate how we can better support our guests throughout their stay. We hope to have the opportunity to offer a more consistent and hassle-free visit next time. DoubleTree Family
Dear Cecelia, Thank you for sharing your experience. While we're pleased the location met your needs, it's clear that several disruptions made your stay more frustrating than it should have been. Having to deal with repeated issues, especia… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in May 2025
Verified reviewPool needed some attention and the parking fee after paying for a room. Need to figure out how to let hotel user park free and keep everyone else from using their parking lot.
Dear Cindy, Thank you for your recent stay at DoubleTree by Hilton Houston Medical Center and for taking the time to share your valuable feedback with us. We sincerely regret that our pool did not meet your expectations and that the parking fee was a point of disappointment for you. Your insights are essential to our mission of enhancing the guest experience, and we are committed to considering your comments for future improvements. We genuinely value your input and appreciate your review immensely. We would be thrilled to have the opportunity to welcome you back and provide you with the exceptional experience you deserve. DoubleTree Family
Dear Cindy, Thank you for your recent stay at DoubleTree by Hilton Houston Medical Center and for taking the time to share your valuable feedback with us. We sincerely regret that our pool did not meet your expectations and that the parking… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewHotel had nice appearance to seem upscale. Full restaurant and bar inside.
For starters, they did not have control of parking which they charged too much for. Ruined many plans for running errands. The bar and restaurant is only available 5-10 which we also couldn't use. The hot water for showers was absent. They offer a safe which would be a better place for a microwave, and 2 water bottles for $3 each.
Thank you for being our guest and providing your feedback. It's unfortunate the hours of operation for our restaurant were not ideal for your needs. Please know our front desk is always happy to recommend a few nearby dining options. We're sorry for the parking difficulties, and we'd like to mention that additional parking is available behind our hotel at the Latitude parking garage. Additionally, our operations team will research your hot water concern, and we apologize for this issue. Next time you're in town, we hope you will consider giving us a second chance. DoubleTree Family
Thank you for being our guest and providing your feedback. It's unfortunate the hours of operation for our restaurant were not ideal for your needs. Please know our front desk is always happy to recommend a few nearby dining options. We're … Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewLocated near medical facilities with shuttle service to most hourly. Pizza Hut and Burger King across parking lot.
Dear David, Nothing makes us happier than knowing you enjoyed your stay at DoubleTree by Hilton Houston Medical Center so much that you'd choose us again. Thank you for being our guest and sharing your kind review. We look forward to your next visit. DoubleTree Family
Dear David, Nothing makes us happier than knowing you enjoyed your stay at DoubleTree by Hilton Houston Medical Center so much that you'd choose us again. Thank you for being our guest and sharing your kind review. We look forward to your n… Show more
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewRooms were comfortable
@still trying to get a receipt for my visit. Not enough parking.
Thank you for staying with us and sharing your feedback. We're glad you found the rooms comfortable. However, we regret the delay in receiving your bill and encourage you to reach out to Booking.com for assistance. For future reference, additional parking is available in the Latitude parking garage located behind the hotel. We hope to welcome you back for an even better stay in the future! DoubleTree Family
Thank you for staying with us and sharing your feedback. We're glad you found the rooms comfortable. However, we regret the delay in receiving your bill and encourage you to reach out to Booking.com for assistance. For future reference, add… Show more