the A/C was very noisy

Clean and comfortable

Stayed in May 2025

The HVAC unit noise and the valet is too expensive when is not a centric hotel. Self parking must be available as it was in the past. Pool could be heated.

The HVAC in the room is too noise.

Stayed in May 2025

$40 overnight parking.

Stayed in April 2025

Everything was excellent

Close by river walk

Stayed in October 2024

There is a good amount of homeless people on this side of the river walk. Also the hotel was under construction , so we didn’t get the full experience but I’m sure once construction is completed it will be very nice.

The property was clean, and the location was not bad either. It not in the middle of everything but there is definitely places nearby to go to

Stayed in October 2024

Location was good, but when booking we thought it was ON the Riverwalk. While it's close to a portion of the Riverwalk, that portion isn't 'thee' popular Riverwalk. Also, there was alot of construction going on at the hotel.

I loved the room. Clean, modern, beautiful.

Stayed in October 2024

Just some construction nearby, but it wasn't too bad.

The facility was beautiful and the staff was very friendly. I would definitely stay there again.

Stayed in September 2024

The elevators need a lot of ATTENTION and hotel needs a bigger parking lot if charging guess $20 per night.

The property was by the Riverwalk, from the pool it had a nice scenery, the food was very decent (in love withe million air oats), staff very friendly, and was one of the cleanest hotel I’ve ever stayed.

Stayed in September 2024

Paid for a balcony room which we did not get, asked the front desk about this and got a lame excuse. We were in a room on the first floor with no view and bushes along the patio full of bees

The room was a nice size and exceptionally clean. The staff was Amazing

Stayed in August 2024

It had construction, so it didn’t look anything like the pictures posted. The beautiful pool was abstracted. The location of the hotel is not in the main river walk area, so don’t expect just walk down to where the stores, restaurants and activities are. You will need to drive up where all the action is. Make sure you request a balcony room facing the river or you will not have it.

The room was ok. It was clean and modern. Staff was friendly and accommodating.

Stayed in August 2024

We were on the first floor didn’t like the balcony being there on the first floor the river walk sidewalk is too close, and we didn’t have cell phone service and no WiFi

The shower was really nice and the room was spacious

Stayed in August 2024

I wasn’t aware it was under construction

The proximity to the location I was attending

Stayed in August 2024

Pool & lounging area are small.

Great in-house restaurant. Parking space is plentiful, feels safe and secure. Location is great.

Stayed in June 2024

The construction was an eye sore. No good view of Riverwalk from the east room-only parking lot. The checkin was not clear when you walked in. They sort of had to chase us down but that wasn’t a big deal. It was just a little annoying because the lady acted like it was our fault for walking past her when she wasn’t even. Up there greeting us . Ok not our fault when you didn’t have anyone to greet us hello. Anyways… they should announce that they are at the very end of the Riverwalk and not close to any of the action. It’s at least a good mile to walk to any of the big Riverwalk an action. Also they should announce that their path to the Riverwalk was closed off, even though it was not that far of a walk it still was not disclosed.

It was very clean and had nice touches, close to Riverwalk . It’s on it but not quite as close to action-quite a hike to the big stuff but still on Riverwalk, loved the pool. The wall gave good shade with the waterfall which was cooling in hot days. The shower is very nice. I love the river rock floor in shower. The breakfast was amazing even though you had to pay for it.

Stayed in August 2024

When first checking in. The front desk guy told us there only 1 room available on the first floor with a patio with nothing to see but trees I book a room specifically with a room with balcony with a view.. months ago.. after driving 400 miles. N he tells me that n he can't help you with that.. I was NOT HAPPY with his service. He was not even trying make any efforts. It was the lady manager that made the effort to keep me here n she got me on the 4th floor with balcony with great views. Hotel is currently under remodeling process Lotsa unfinished projects ongoing. construction mess...

The manager who handled our disappointment when first checking in.. Cleaness of the room we got.. The view from our balcony seeing the city n skyline

Stayed in August 2024

Hotel was under renovation so the fitness center and laundry were both closed off.

The room was spacious and AC works really well. The pool was small but nicely designed and the jacuzzi was great. Located right next to the Riverwalk.

Stayed in July 2024

The room was not ready upon our arrival and we had to wait nearly an hour to check in. The facilities are currently being renovated so there is construction going on around most of the property. Although the location is on the Riverwalk, it is not close to the main shops and restaurants; however, if you don't mind about a 20 minute walk, this would be a nice place to stay once the renovations are complete.

Our room was very nice and comfortable!

Stayed in July 2024

The construction going on, wasn't advised before coming.

The bed was comfy, shower was nice.

Stayed in July 2024

Bed to close to floor which made it impossible to use transfer equipment for wheelchair confined guest. Hotel under remodeling and being transferrd to new owners

Everything was nice.

Stayed in July 2024

Food was excellent

Stayed in June 2024

Constution

Restaurant was awesome

Stayed in July 2024

The internet in our room was bad

The location and clean accommodations

Stayed in July 2024

Microwave in room. Better coffee OR longer time during day (only complimentary coffee available in the AM 5:30 to 10:30).

Service for what was provided was good. Rooms were nice AND clean. Called for extra towels--good. Plumbing problem--good.

Stayed in June 2024

I felt unsafe with a man in the hallway of the room who kept looking at me, I think the access gates should be closed for greater guest control. And I understand that the hotel is undergoing renovation, despite this the hotel is very good.

We stayed in the renovated rooms and they are very comfortable. The staff are polite and the rooms were very clean everyday. It's a 15-minute walking in the Riverwalk to the most beautiful part of the Riverwalk San Antonio.

Stayed in July 2024