Reviews of WoodSpring Suites Waco near University 2 stars

The lady at front desk was nice!

The room had roaches and there were worms on the wall by the fridge . The room smelled horrible. Also the first room we got the burners on the stove were on high when we open door . It was so hot in the room. Also if you pay with cash you have to have exact or you will not get your change back. They do not carry cash.

The bed was comfortable. Location was convenient. There is a real refrigerator in the room.

There were no facial towels. There were no trash pickup for the three nights I stayed. Bathroom wall was pealing. Many cockroaches in the room.

Dirty smelly small n bad place to stay

Smell, wer oily floors linens were old no coffee machine in suit suit was like bathroom dirty and old linen

There’s nothing good about this hotel stay away!! Plz just look somewhere else I booked one week and only stayed one night!

First of all the smell and roaches are crazy I was sleeping and felt them on me. I just got up and left at 3 in the morning

Nothing

No refund and no new room. Sheets had hair, bugs, and dirt, toilet didn't flush. They said no refund. Check in area very small with people standing around. Clerk handed me my room key and announced my room number out loud. Brought one of the random people in lobby to my room to verify my terrible, nasty sheets.

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They had a lot of bugs and the ace was broken it was really hot in the room and the electricity in the room also didn’t work it was the worse place to stay I won’t pay to stay there

The vending machine

The room it was nasty not cleaned poor service sheets dirty had roaches a frozen roach in the freezer hair in the tub...oh and I have my pictures to prove it and to show...The attendant Ashley and manager Hector did nothing about the situation...Had to go get my bleach and washing detergent out my car to clean the room 204

Breakfast, the lady at the front desk during check in was amazing

Not it was all bad I need a refund because I had to check out early

Nothing

We had reservations for two rooms. I had called to inform them that we would be running late. They said it was no problem. Got to the hotel waited for 20mins before someone came to the front desk. They charge me for one room and told me they didn’t have my other room, they were full. I asked for a refund they told me I had to come back in the morning for the refund. Came back in the morning. Only to be told I had to wait until Monday when the GM is in office to request my refund. We never stayed in the room we had to go look for another hotel last minute to fit our group.

Very unorganized.

Nothing

Nothing

There was a bed after a long day. The bed was not made (no top cover and pillows were on the side table), but the sheets appeared to be clean.

We have to wait about 7 minutes for the front desk person to come back to the desk and check us in. She was apparently in her room on property where she lived, tending to her dogs. Once she got there, she asked if we had a floor preference. My boyfriend jokingly said "just give us the best one". She then walked us to the room, and walked into the room and was looking around and super weird. It was super inappropriate and made me uncomfortable. It had been a long day and I just wanted to go to sleep.

Location was good

Roaches , crack heads everywhere, people full on living there, dogs and pets in the building , people changing tires / oil in the parking lot. Nasty smells of cigarettes and food curry in the hall ways. Looked like a half way house

Location

Beds were old, linen dingy

nothing

We were given an occupied room, we left right away.

Love the location right next to my job and plenty of stores and food will continue to stay best sleep I've had in years

Na