Reviews of Extended Stay America Select Suites - Oklahoma City - Southeast 2 stars
4112 East I-240 Service Road, Moore, OK 73135, United States
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewIt was close to the heart hospital south
It didn't seem to be 24 hour desk help, called the company number and said I had to wait until 9 am for desk help.
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewClose to a gas station with food options. Easy on/off from highway.
Check in staff was rude, couldn't check out prior to 10am because the front desk wasn't open. Bathroom had hair from previous occupants.
Dear Amber, Thank you for taking the time to share your experience. We're truly sorry to hear about the issues you encountered during your visit. A welcoming arrival and a well-prepared room are essential, and it's disappointing to learn that this was not your experience. We understand how frustrating this must have been and regret that your stay did not meet your expectations. Your feedback is taken seriously, and we remain committed to improving the overall guest experience. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
Dear Amber, Thank you for taking the time to share your experience. We're truly sorry to hear about the issues you encountered during your visit. A welcoming arrival and a well-prepared room are essential, and it's disappointing to … Show more
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewI liked that the room was spacious, had a fridge and that the ac worked very well. The beds were comfy and there were extra pillows! I loved that it was out in a rural area and not surrounded by warehouses and industrial area.
There was a weird smell in the room that we were unable to determine or overcome. And there wasn't a coffee maker!!!
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewNothing
Beds, AC was not working properly, bathroom was cramped, no blackout curtains, could hear road noise
Dear Mason, Thank you for your feedback. We apologize that the room did not meet your expectations and that some comfort-related issues impacted your stay. We will share your comments about the air conditioning, room layout, and noise with our team so we can work on enhancing the overall guest experience. We appreciate you taking the time to provide us with your input and hope you’ll consider giving us another opportunity in the future to provide you with a more comfortable and enjoyable stay. Sincerely, Hotel Management
Dear Mason, Thank you for your feedback. We apologize that the room did not meet your expectations and that some comfort-related issues impacted your stay. We will share your comments about the air conditioning, room layout, and noise with … Show more
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 7 February 2025 · Stayed in February 2025
Verified reviewReviewed: 26 November 2024 · Stayed in November 2024
Verified reviewBeds were uncomfortable
Dear Doug, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. Thank you for bringing this to our attention. We hope you will give us another chance to provide you with the relaxing stay you deserve. Sincerely, Hotel Management
Dear Doug, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front de… Show more
Reviewed: 25 November 2024 · Stayed in September 2024
Verified reviewReviewed: 25 November 2024 · Stayed in September 2024
Verified reviewReviewed: 7 October 2024 · Stayed in October 2024
Verified reviewIt was fairly clean and decent
The elevator only worked going up not down, couldn’t get my key to Work the doors leading to the stairs, there was never anyone at the desk.
Dear Phyllis, Thank you for taking the time to share your feedback about your recent visit. We are glad you enjoyed your stay overall, but we understand that there were some areas where we fell short of your expectations. We always strive to exceed our guests' expectations, so we apologize for any inconvenience or disappointment you experienced during your time with us. We will certainly share your comments with our team so that we can continue improving our services and facilities. We hope you will consider revisiting us so we can show you our commitment to providing an exceptional experience to every guest. Sincerely, Hotel Management
Dear Phyllis, Thank you for taking the time to share your feedback about your recent visit. We are glad you enjoyed your stay overall, but we understand that there were some areas where we fell short of your expectations. We always strive t… Show more
Reviewed: 27 September 2024 · Stayed in September 2024
Verified reviewTraci, the manager, greeted me upon arrival. Then she fixed a problem I had with the TV in my room. She always greeted me with a smile when I saw her.
The room had a slight odor in it. I couldn't identify it. Maybe something to do with the A/C. The A/C thermostat may be worn out in Rm 107 - it kept turning on and off, frequently, and the A/C is pretty loud. So it was hard to get to sleep.
Dear soonerron, Thank you for being our guest and for taking the time to give us your feedback. It is such a pleasure to learn that you enjoyed your stay and had some memorable encounters with our staff. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience. Sincerely, Hotel Management
Dear soonerron, Thank you for being our guest and for taking the time to give us your feedback. It is such a pleasure to learn that you enjoyed your stay and had some memorable encounters with our staff. However, we apologize for any inconv… Show more
Reviewed: 27 September 2024 · Stayed in September 2024
Verified reviewYou better bring your own towels because they wont give you a fresh towels and this establishment is scary looking inside!!!!
Dear Christopher, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk is always here to help you. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Dear Christopher, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wis… Show more
Reviewed: 24 September 2024 · Stayed in July 2024
Verified reviewReviewed: 20 September 2024 · Stayed in September 2024
Verified reviewRoom was clean
Smelled like marijuana all the time. Ppl smoking it around the clock
Dear Blackard, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing. Sincerely, Hotel Management
Dear Blackard, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so duri… Show more
Reviewed: 22 August 2024 · Stayed in August 2024
Verified reviewReviewed: 18 August 2024 · Stayed in August 2024
Verified reviewFelt very safe
No attendant at night
Reviewed: 28 July 2024 · Stayed in June 2024
Verified reviewReviewed: 26 July 2024 · Stayed in July 2024
Verified reviewNothing
That they made me pay again after I paid online. I told them I paid on the website and the manager didn't care. Then after I showed her that I was charged twice it's been very difficult to get my money back. So far I've paid 122 dollars for a room that was supposed to cost 58.
Dear David, Thank you for taking the time to share your feedback. We sincerely apologize for the billing issue you encountered and for the inconvenience. We have processed your refund. Please feel free to reach out to us for any further queries. Thank you for your patience and understanding. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Dear David, Thank you for taking the time to share your feedback. We sincerely apologize for the billing issue you encountered and for the inconvenience. We have processed your refund. Please feel free to reach out to us for any further que… Show more
Reviewed: 20 June 2024 · Stayed in June 2024
Verified reviewReviewed: 19 June 2024 · Stayed in May 2024
Verified reviewQuiet
Kind of sketchy location.
Dear Bradway, It is disappointing to read that we did not meet your expectations during your visit. Maintaining a comfortable and stress-free environment is one of our top priorities, so we sincerely apologize for any inconvenience you encountered during your stay. Please be assured that we maintain round-the-clock security on our premises to ensure the safety of all our guests. Your satisfaction is of utmost importance to us, and we hope for the opportunity to provide you with a more positive experience should you choose to stay with us again. Sincerely, Hotel Management
Dear Bradway, It is disappointing to read that we did not meet your expectations during your visit. Maintaining a comfortable and stress-free environment is one of our top priorities, so we sincerely apologize for any inconvenience you enco… Show more
Reviewed: 19 June 2024 · Stayed in May 2024
Verified reviewEverything was great
Dear Jackson, We are delighted that you thoroughly enjoyed your stay at Extended Stay America. We take pride in catering to our guests' needs and ensuring that every little detail is taken care of to enhance their overall experience. Thank you for choosing us as your preferred accommodation, and we hope to welcome you back soon. Sincerely, Hotel Management
Dear Jackson, We are delighted that you thoroughly enjoyed your stay at Extended Stay America. We take pride in catering to our guests' needs and ensuring that every little detail is taken care of to enhance their overall experience. Th… Show more
Reviewed: 18 June 2024 · Stayed in June 2024
Verified reviewWould not check me out 2 days early.
Dear Spenser, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately. Sincerely, Hotel Management
Reviewed: 14 June 2024 · Stayed in March 2024
Verified reviewLobby closed.
Dear Grauel, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon. Sincerely, Hotel Management
Dear Grauel, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitali… Show more
Reviewed: 11 June 2024 · Stayed in June 2024
Verified reviewThe staff was great. Room was clean.
Reviewed: 21 May 2024 · Stayed in May 2024
Verified review