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Reviews of WoodSpring Suites Dallas Rockwall 2 stars

1040 East I-30, Rockwall, 75087, United States

#11 of 11 hotels in Rockwall

Guests' Choice

Review score

Based on 159 hotel reviews

4.0

Score breakdown

  • Cleanliness

    4.9

  • Comfort

    5.3

  • Location

    6.4

  • Facilities

    4.9

  • Staff

    6.0

  • Value for money

    5.5

  • Free WiFi

    6.2

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Showing 1 – 25

  • Reviewed: 18 March 2025

    5.0
    I will never stay here again.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    However the hotel smelled bad. A lot of weirdos walking around. Had I known this was an extended stay I would have never booked here . What I booked on the booking app was totally different than what I got. My refrigerator had all kind of brown spots all over it. We checked in at 3 and one of the rooms I booked still wasn’t ready. My boys stood in the hallway about 35 minutes waiting on the lady to finish cleaning the room. I honestly will NEVER book here again. When yu think cheap yu get cheap I guess… because this was a horrible experience.

    The area was cool and the prices are good. No deposit required !

    Stayed in March 2025

  • Reviewed: 16 December 2024

    3.0
    Creepy
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Accessible/Non-Smoking
    • Stayed 1 night

    The building and decor was dated. The place was noisy. I did not feel safe there.

    The shower was hot, water pressure was good.

    Stayed in November 2024

  • Reviewed: 2 December 2024

    3.0
    Dirty
    • Leisure trip
    • Solo traveller
    • Standard Double Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Sheets had hairs in them

    Stayed in December 2024

  • Reviewed: 19 October 2024

    3.0
    Pleasant people, terrible rooms.
    • Business trip
    • Solo traveller
    • Standard Double Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Very dirty, stains on sheets, when I took my shoes off I felt trash stick to my feet, the bathroom didn’t look clean. The room had a very dirty feel to it.

    I liked how centralized it was from everything and in a very convenient place. Staff was super friendly and it was no hassle going to my room.

    Stayed in October 2024

  • Reviewed: 14 October 2024

    4.0
    This place isn't realiable.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    HEADS UP, what seems to be going on here is they get reservations but will serve those who come first. Meaning they will call, if they don't get an answer they will go ahead and get money for your stay and justify it by saying “you didn't pick up”. This is how I lost my room, and then got someone else’s. This is a shady enough practice to avoid this place at all costs if you can. If the city is sold out everywhere like it was when I used it, then you better get there quickly! If for no other reason then just because this place just isn't reliable to what so ever. The property is worn down, they don't seem to clean the property daily at all, stains and debris on the carpet in the hall ways. Its an extended stay type place so its go normal wear and tear from people living there.

    Its close to the free way.

    Stayed in October 2024

  • Reviewed: 26 March 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    I was given a room on the 4th floor (that's ok no issue). The hotel smelled bad. Didn't smell clean in the hallway. I couldn't stay because of the smell. The room was clean with the exception of the side of the refrigerator.

    The customer service was great.

    Stayed in March 2024

  • Reviewed: 23 March 2024

    4.0
    Not the scariest
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 7 nights
    • Submitted via mobile

    The main woman in charge of the front desk is an absolute terror and harrases her customers constantly. Lots of things are broken and clean sheets cost extra. Also, don't mind the constant trail of dog pee and sounds emitting from the hallways.

    It's OK for the price. Area is nice but the hotel definitely brings down the property value.

    Stayed in February 2024

  • Reviewed: 18 March 2024

    5.0
    Decent, very dirty
    • Leisure trip
    • Group
    • Standard Doube Room with Sofa Bed - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Very dirty, the beds and pillows were deeply stained, barely any lighting in the rooms, multiple appliances did not work.

    It had breakfast and fresh waffles

    Stayed in March 2024

  • Reviewed: 14 March 2024

    3.0
    Bad
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Bad

    Bad

    Stayed in February 2024

  • Reviewed: 5 January 2024

    5.0
    For the price it was ok wish the bed was better. Very uncomfortable.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Had no room keys due to maintenance not getting to hotel to fix machine

    No deposit. Room was clean and it was close to food places.

    Stayed in January 2024

  • Reviewed: 4 January 2024

    5.0
    Good but not great
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    I didn't care for the locked down lobby. I understand what its for and that means mischief. There were a few individuals hanging around always watching people coming and going that didn't seem to belong there, but maybe they do since its also a stay by the day, week or monthly. It gave a unsafe vibe to it. The other thing I didn't care for was the bed is on a metal frame that allows the bed to move slightly when getting in & out. I also had an issue with the toilet not always flushing. When I inspected it, the float was getting stuck causing the tank not to fill. I reported it to the staff when I checked out. Above the shower head needed some sheetrock repair and I reported that as well.

    The location was great with lots of restaurants, shopping within walking distance or a very short drive. Staff was very friendly and helpful. The rooms are more like student apartments that have a small kitchen if you want to cook and large refrigerator to store food and drinks if you are planning to stay a few days. I felt the room was clean and ready.

    Stayed in December 2023

  • Reviewed: 23 September 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night

    Didn't realize this was a long term stay place. Very skechy people. Did not feel safe.

    Stayed in August 2023

  • Reviewed: 1 June 2023

    5.0
    they could have informed us it was long tream live in place and they false advertise on the room also
    • Business trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    everything else except location

    where’s it located at great 

    Stayed in May 2023

  • Reviewed: 10 April 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    the air conditioning unit in our room was not working properly, the staff was very rude.

    the location and area was easy to access

    Stayed in April 2023

  • Reviewed: 30 January 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Dirty hallways/ elevator. No coffee machine or dishes. Toilet running all day and night. Room smell dirty.

    Good TV channels.

    Stayed in January 2023

  • Reviewed: 9 November 2022

    4.0
    worse time of my life
    • Family with young children
    • Standard Doube Room with Sofa Bed - Accessible/Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    staff rude

    affordable

    Stayed in November 2022

  • Reviewed: 20 September 2022

    4.0
    very uncomfortable and bland
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    the lady behind the counter was just there. she seems like she doesn’t like her job. the bed was odd and hard. when I was shown the room it felt more like what you would see in a phsyc ward.

    clean

    Stayed in September 2022

  • Reviewed: 17 August 2025

    1.0
    Shouldve expected that from a 67$ hotel. It was ghetto
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Its ghetto

    Nothing. Its ugly & disappointing

    Stayed in August 2025

  • Reviewed: 4 August 2025

    1.0
    Will not return definitely don't recommend
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The receptionist was extremely rude, beds are hard as a rock, random people hanging out and lack of hospitality

    It was nothing we enjoyed maybe being close to the destination we came for

    Stayed in August 2025

  • Reviewed: 24 July 2025

    9.0
    Great spot
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    No negatives

    Great location, comfortable bed, great price

    Stayed in July 2025

  • Reviewed: 6 July 2025

    1.0
    I was not happy with services or comfortable at all. Me and my other guest did not like how we were treated. I will not
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff was rude and not clean at all. No extra towels when asked. I only stayed two nights and was charged a week.

    Location only

    Stayed in July 2025

  • Reviewed: 21 June 2025

    9.0
    Totally worth the price!
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    The mattress wasn’t great and there was parking available but the did not have a lot of places close to the building.

    The room was clean, with great amenities. It was a good room at a good price.

    Stayed in June 2025

  • Reviewed: 20 March 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double Room - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There is no coffee maker or iron in the room, and the stove did not work. Breakfast is not offered. I would suggest getting some curtains and maybe something on the walls to dampen the echo. The pillows are terrible. If I stay here again, I will definitely bring my own.

    It's quiet, plenty of parking and the staff were quite helpful. The hotel is secure and easy to get to from the highway. The room is spacious and simply adorned. I had the mini apartment. I always like the fact when I can control the temperature in the room. It was clean and comfortable. It's pet friendly. It's very close to shopping and restaurants.

    Stayed in March 2025

  • Reviewed: 29 December 2024

    2.0
    Highly disappointed. It reminded me of a poorly ran nursing home
    • Leisure trip
    • Couple
    • Standard Double Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There were ants in the bathroom and all over the table and counters in the room. There were stains on the sheets. All night we could hear people opening and slamming doors.

    N/A

    Stayed in December 2024

Showing 1 – 25

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