Skip to main content
  1. Hotel reviews homepage
  2. USA hotel reviews
  3. North Carolina hotel reviews
  4. Shelby hotel reviews
  5. Reviews of WoodSpring Suites Charlotte Shelby

Reviews of WoodSpring Suites Charlotte Shelby 3 stars

1010 Sue Lane, Shelby, NC 28150, United States

#9 of 10 hotels in Shelby

Guests' Choice

Review score

Based on 220 hotel reviews

4.4

Score breakdown

  • Cleanliness

    5.3

  • Comfort

    5.4

  • Location

    6.3

  • Facilities

    5.3

  • Staff

    6.1

  • Value for money

    5.3

  • Free WiFi

    5.0

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 30 June 2025

    4.0
    Decent but could have been better
    • Leisure trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The outside of the hotel looks way better than the inside. When we got to our room and the door was already open and unsecure (the metal hook was holding it open). We had to kill a roach, the towels and bedding had stains on them, and the cabinet wood was chipped. The elevator was also hot with no air. Not a 4.0

    The staff was very friendly and professional. The room was clean to the appearance and swept. The location of the hotel was in a decent area. We enjoyed a wonderful quiet stay. No outside noise or disturbances.

    Stayed in June 2025

  • Reviewed: 21 January 2025

    4.0
    Disappointing
    • Solo traveller
    • Standard Double Room - Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Nothing in the vending machines. No ice. Parking.

    Location

    Stayed in January 2025

  • Reviewed: 28 October 2024

    5.0
    Okay.
    • Leisure trip
    • Solo traveller
    • Standard Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Had to pay a $25 deposit for a non smoking room. TV didn't work. Didn't know how to work the shower.

    Location

    Stayed in October 2024

  • Reviewed: 8 October 2024

    5.0
    Get better beds
    • Business trip
    • Solo traveller
    • Standard Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bed hitin my feet on the bottom rell

    Stayed in September 2024

  • Reviewed: 8 August 2024

    3.0
    This was not a good stay. But there were no refunds.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room was not ready on arrival, then it was not clean. Found big wads of animal hair in the middle of the floor. It smelled bad and smelled damp. The beds were so uncomfortable and there was a melted hole in the bedspread. It also smelled like wet dog. Needed clean towels and those weren’t readily available either. Was told we had to wait for laundry to get finished. Other people in line were having a range of issues as well.

    The location for what I needed was alright.

    Stayed in July 2024

  • Reviewed: 22 July 2024

    5.0
    I made it to Friday.
    • Business trip
    • Solo traveller
    • Standard Double Room - Accessible/Non-Smoking
    • Stayed 4 nights

    shower head broke

    there was no breakfast

    Stayed in July 2024

  • Reviewed: 4 June 2024

    4.0
    Won’t stay there again
    • Leisure trip
    • Couple
    • Standard Double Room - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I scheduled a king bed, had 2 beds, I called to check on things, was told to the shower would have rails for handicap, it didn’t. I thought the beds were too high, couldn’t get on or in without help. I killed 2 bugs. No one was there in office at checkout. Send my 25:00 to me

    Did not have breakfast

    Stayed in June 2024

  • Reviewed: 30 May 2024

    5.0
    Was there fire work plenoof restaurant and a Walmart near by
    • Business trip
    • Solo traveller
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Na

    Affordable

    Stayed in May 2024

  • Reviewed: 14 February 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Old, no lobby, no coffee.

    Price

    Stayed in February 2024

  • Reviewed: 13 October 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    ROACHES!! I COMPLINED TO THR FRONT DESK. I CAME BACK THAT NIGHT AND BELIEVE THEY SPRAYED BUT THE NEXT NIGHT THEY WHE RE BSCK SND COMING OUT OF THE AIR CONDITIONER

    The people where nice the place was clean and it had a regular fridge I nstead of a tiny one and a cook top.stove with a fan overhead. Overall good p l ace

    Stayed in October 2023

  • Reviewed: 21 August 2023

    5.0
    Passable
    • Couple
    • Standard Double Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The lie about room! No house keeping you have to bring the linen down yourself. The shower head is not attached to shower !

    Stayed in August 2023

  • Reviewed: 22 June 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Back door was broken. Anyone had access. Hallways smelled like pot.

    Rooms were clean

    Stayed in June 2023

  • Reviewed: 9 April 2023

    5.0
    Passable
    • Business trip
    • Family with young children
    • Standard Double Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Other guest were very noisy and stunk from cooking and leaving doors open

    Laundry room and the fridgerator in the room.

    Stayed in March 2023

  • Reviewed: 10 December 2022

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Standard Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It needed to be updated. The only mirror was in the small bathroom, and it was a one person bathroom.

    It was pretty clean.

    Stayed in December 2022

  • Reviewed: 11 October 2022

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Standard Double Room - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Unfortunately I wasn't able to stay. An hour or 2 before check in I was informed the room I wanted wasn't available after being called the day before and that morning verifying my stay. I was extremely disappointed because this is the 3rd time it has happened.

    I love the facility

    Stayed in October 2022

  • Reviewed: 25 September 2022

    3.0
    Horrible
    • Business trip
    • Solo traveller
    • Standard Double Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    My room was disgusting. The pillows smelled like cigarettes. When I mentioned that my room was dirty the clerk offered me a mop to clean the room I paid for. The place was disgusting

    I liked nothing

    Stayed in September 2022

  • Reviewed: 6 September 2022

    5.0
    i not go use again this hotel
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights

    is not clean and too much persons smoking marihuana smell is not good for family stays,

    hotel bad smell all around inside

    Stayed in September 2022

  • Reviewed: 29 June 2025

    1.0
    Cockroaches, smelly/unsanitary hallways and loud people and music
    • Business trip
    • Solo traveller
    • Queen Suite - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Cockroaches around the air conditioners and in the cabinets

    Parking lot was okay

    Stayed in June 2025

  • Reviewed: 16 June 2025

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Queen Suite - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We saw several roaches. Sticky and dirty refrigerator. Hard bed. Smelly

    Stayed in June 2025

  • Reviewed: 16 June 2025

    2.0
    Horrible stay! For what paid to stay there it could have been a lot better!
    • Leisure trip
    • Couple
    • Queen Suite - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The bed was way too hard and the ac didn’t work at all! The floors was horrible and we had to ask for the pillows and trash bags and towels!!!!

    The lady behide the desk when we arrived was great!

    Stayed in June 2025

  • Reviewed: 5 June 2025

    1.0
    Very poor
    • Business trip
    • Solo traveller
    • Queen Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Dirty sheets and smell

    Need a refund

    Stayed in June 2025

  • Reviewed: 28 May 2025

    1.0
    Promised to refund my money when I refused to stay and never have so far.
    • Leisure trip
    • Solo traveller
    • Queen Suite - Non-Smoking
    • Stayed 2 nights

    Groups of long-term residents hanging around outside smoking cigarettes was the first turn-off. A completely wobbly luggage cart brought me to a non-smoking room that had clearly been smoked in lots. Even had cigarette burns on the toilet seat cover, a cigarette was sitting on the counter in the kitchen area. Further investigation found a black soot in the bathrub. The final thing that got to me exit as soon as possible was seeing multiple dead cockroaches on the floor. Yes they had sprayed, but where there's one there is more. They didn't even bother to vacuum them up.

    I liked the idea that I could bring my dog with me in what I thought would be a nice facility.

    Stayed in May 2025

  • Reviewed: 26 May 2025

    1.0
    Garbage
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nastiest rooms I’ve ever set foot in ac hanging off the wall smelled of a skunk in the building hairs every where in the door on the toilet only thing they did was give us a refund

    Nothing

    Stayed in May 2025

  • Reviewed: 12 May 2025

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Queen Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Room smells very bad Refrigerator wasn't working

    Stayed in May 2025

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties: