I made a reservation for 2 nights through Booking.com, providing all my personal information and credit card details. Upon arrival at the hotel, I was informed that they had no rooms available. The next day, I returned and they finally had one available, which they assigned to me. However, the issue is that I was charged for 2 nights through Booking.com and 1 additional night directly by the hotel. Booking.com has not provided any response regarding my refund request, and they no longer reply to my messages. Terrible service.

Stayed in July 2025

I didn't have a tv with channels to watch in room. 127 for 3 days and nights I moved rooms I got a working tv I asked. For a refund of 3 nights but never received it

Cleaning

Stayed in August 2025

Thin walls and dirty hallway floors.

The room was clean and spacious

Stayed in July 2025

That it took so long to check in because of low number of people working there. Don't lose key because if it's after hours you will be screwed I was locked out of room for 3 hours

They need to hire employees front desk staff and maids

Stayed in May 2025

Could never find the staff, wasn’t a remote in room. Kept calling front desk for remote they answered on 5th call then gave us wrong remote. So we had to watch Telenova all night and we are not Hispanic

I liked how close it was to the HEB center.

Stayed in May 2025

The room I stayed in second floor has roaches.

When the room is clean and free of bugs/roaches, it was very pleasant to stay.

Stayed in March 2025

It smelled like weed (marijuana) in the elevator, the hallway smelled of pickles (vinegar), room smelled musty, 2 towels for 4 people, 1 little bar of soap. Then staff took 15 plus minutes to come to the front but only after I called the hotel and someone answered. Didn't like that is was far from where I thought I was going had to take a toll road.

Stayed in April 2025

There were no standard amenities. No iron even. You only get wash cloth and body towel. The staff was not very friendly.

Stayed in March 2025

No breakfast but we were not expecting any. We did an overnight stay but the hotel is designed for people who need a long-term place to stay.

Stayed in March 2025

We were on the top floor and the elevators were broken down the better stay. Our floor called like weed, stains everywhere. I have pictures. We checked out at nine and the office was closed so we layer our cards on the counter. Also dog poop all over the stats it’s this morning.

Great location.

Stayed in March 2025

As it pet friendly hotel place need more cleaning stuff. Pet owner doesnt not care about cleaning after what they left.

Front desc people,and location.

Stayed in March 2025

No shampoo or soap in room. Clerk not at counter when I walked in.

No breakfast

Stayed in January 2025

The bed was one of the worst that I have ever slept on. The cards kept not working and I was constantly worried about getting locked out of my room. Also not all staff were polite and friendly

I loved the price and location

Stayed in January 2025

AC would make a weird grinding noise every few minutes when it would be on. In the week I was there they never once cleaned the room/refreshed linens.

Property was clean and surprisingly quiet. Loved the full size refrigerators and large microwave in the room.

Stayed in June 2024

I didn't like that I was charged more than what the final booking price was for. I've tried for 2 days to contact the property, with them telling me to call back tomorrow- no response to emails or calls. I had to wait for about 15 to 20 minutes to check in (I was the only guest at the time) so that was annoying after a day of travelling. The room was freezing when we got in there and the light switches by the door were weirdly wired.

I liked the size of the room and the amenities that came with it. Bed was just okay, and pillows were a little flat - but the room was clean and sizeable.

Stayed in April 2024

Lady up in the front she was just on the computer act like she didnt see me was waiting for 5 mins standing when checking out next day same lady on her phone rude didnt really care about anything i just lwft the key on counter an left she doesnt like her job she doesnt need to be there

Close to music venue

Stayed in April 2024

No breakfast

Price

Stayed in December 2023

Elevator was down, when I checked in. Neighbor was a little noisy.

Location was great.

Stayed in February 2024

THE SINK CLOG DURING OUR STAY

Stayed in January 2024

Noise. Couldn’t sleep for the noise upstairs and next room. Pot smell was awful. I doubt I’ll stay there again. I had a 12pm check out. 4 different people knocked on the door between 10:30 and 10:45. We gave up and sat down stairs to wait on our ride. Plus had to use a translation app to talk to most of them! 🤬

Convenient location. Rooms are big and roomy.

Stayed in January 2024

They had no dishes or pans, not even a coffee maker of any kind, things you would expect for an efficiency room with a kitchenette.

Good for value

Stayed in December 2023

I’m not sure my room was cleaned prior to my arrival. There were no toiletries and the toilet had residue in it from someone’s BM… the shower had remaining hair in it. although the bed was made and the fridge clean.

The staff were very kind and it was right by the location I needed. Parking was alway accessible and my Ubers never had trouble finding me. The elevator was frequently available and I felt the property was safe and secure. I traveled alone and being safe and feeling safe is a top priority. The little kitchenette was great but the stove was cracked making me a little nervous.

Stayed in January 2024

Smell once you walked into the hallway. Bed was hard.

Location

Stayed in August 2023

Lack of room amenities. Had to ask for towels. No toiletries or hair dryer were provided or available for rooms. Found that out the hard way. No breakfast. If I had known those things were needed beforehand, it would have been ok.

The room was nice. Decent size, clean, and had a kitchenette with a full size refrigerator.

Stayed in June 2023