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  5. Reviews of WoodSpring Suites Augusta Riverwatch

Reviews of WoodSpring Suites Augusta Riverwatch 2 stars

2995 Riverwatch Parkway, Augusta, GA 30907, United States

#69 of 90 hotels in Augusta

Guests' Choice

Review score

Based on 165 hotel reviews

5.4

Score breakdown

  • Cleanliness

    6.0

  • Comfort

    6.0

  • Location

    7.0

  • Facilities

    5.9

  • Staff

    7.1

  • Value for money

    6.2

  • Free WiFi

    6.7

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Showing 1 – 25

  • Reviewed: 2 July 2025

    5.0
    Passable
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Staff was not attentive, but not unpleasant. No ice machine found. Unidentified smell throughout the hotel like smoke. Room was clean, but had a used hard feel to it. Area felt unsafe with people loitering outside. Would not choose as a return stay.

    The price was decent.

    Stayed in June 2025

  • Reviewed: 8 April 2025

    4.0
    Okay for the price but it should’ve been clean…
    • Leisure trip
    • Couple
    • Queen Suite - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bathroom was dirty, shower floor was black and filthy. Towels were dirty, bed sheets were dirty, pillows were dirty….

    Stayed in April 2025

  • Reviewed: 14 March 2025

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Suite - Non Smoking
    • Stayed 2 nights

    No Breakfast

    Stayed in March 2025

  • Reviewed: 28 February 2025

    4.0
    Stayed but didn’t enjoy
    • Leisure trip
    • Couple
    • Queen Suite - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hotel was nasty including the room

    Didnt have breakfast

    Stayed in February 2025

  • Reviewed: 13 February 2025

    5.0
    We were disappointed by our stay at Woodspring Suites.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 7 nights

    They were not able to find my reservation when I arrived. I had confirmation from Bookings.com. They put us in a single room, so we had to move to a double room later when one came available, since we had family coming to stay with us. They said they would only charge us for a single room since they messed up. After we left, they charged us extra, even more than our original booking. They have been unresponsive to try to rectify the situation.

    Stayed in January 2025

  • Reviewed: 3 February 2025

    5.0
    It was so many people coming and going old appliances
    • Leisure trip
    • Couple
    • Queen Suite - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The floors were dirty room outdated

    Didn’t have breakfast

    Stayed in February 2025

  • Reviewed: 26 November 2024

    4.0
    Dirty room, gross floor and tiny bathroom vanity
    • With a pet
    • Leisure trip
    • Solo traveller
    • Queen Suite - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Dirty floors, dirty bed cover, dirty. sketchy guests.

    Stayed in November 2024

  • Reviewed: 25 August 2024

    4.0
    sucked lay staff not worth the money,
    • Leisure trip
    • Couple
    • Queen Suite - Non Smoking
    • Stayed 7 nights

    everything

    the room we booked was supposed to be a king size bed and we got a full bed .The staff where very lazy AND demanding. Had to take my own bedding to them as well as towels. Never once asked me anything they more so demanded . No ice machine .My laundary someone bleached, Not worth thr money.

    Stayed in July 2024

  • Reviewed: 13 August 2024

    4.0
    The parking turned into a noisy garage
    • With a pet
    • Leisure trip
    • Solo traveller
    • Queen Suite - Non Smoking
    • Stayed 8 nights

    The parking area has essentially been turned into a noisy garage, with people staying in their parked cars for hours while engines roar louder than a train. The constant noise makes it impossible to sleep or relax, especially if you're staying on the lower levels where the windows literally shake from the vibrations. The Wi-Fi is another major issue. It's limited to just one device and is painfully slow, making it difficult to stay connected. To top it all off, the strong smell of cooking food permeates the building, creating an unpleasant atmosphere throughout the hotel.

    On the positive side, the price is reasonable, and the staff are friendly and helpful. However, these positives were overshadowed by some major issues.

    Stayed in July 2024

  • Reviewed: 8 August 2024

    5.0
    Passable
    • Business trip
    • Family with young children
    • Queen Suite - Non Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Safety concern they tries to put me bye an exit door all the way on the end of the floor i was on I asked for a different room she only put me three doors down . I jad to take my own towels down to them and they never asked of i needed anything o Jax to go ask . What and why is it so high I'm we pay so much ?

    Clean

    Stayed in July 2024

  • Reviewed: 6 June 2024

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Queen Suite - Non Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The noise level and not getting my room cleaned weekly

    It's was nice...just really loud at times. You had to request for the staff to clean your room

    Stayed in May 2024

  • Reviewed: 21 April 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Suite - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    spent the first 2 hrs tying to check my reservation wasn't there. I got charged twice and I had no money to eat until the next day.

    Clean

    Stayed in March 2024

  • Reviewed: 26 March 2024

    5.0
    Ok
    • Leisure trip
    • Couple
    • Queen Suite - Non Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Only allows one device to connect to their internet Bed feels and looks like a bed in jail Only 2 towels and 2 rags Housekeeping never came to give fresh towels A lot of drug addicts sneaking in without a key

    Stayed in March 2024

  • Reviewed: 11 February 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Suite - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bed was small and uncomfortable. The hallways n rooms had a bad smell. Shower wasn’t very clean

    Good location

    Stayed in February 2024

  • Reviewed: 4 February 2024

    4.0
    HORRIBLE SERVICE
    • Leisure trip
    • Couple
    • Queen Suite - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    They don't tell you when booking the room that no one is at the front desk at night. I arrived on a rainy night, but couldn't check in for over 40min because NO ONE was there. Had to end up calling the reservation line for them to track someone down! 🤬

    NOTHING

    Stayed in January 2024

  • Reviewed: 30 October 2023

    4.0
    Great if you just need space and have low standards
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The property is in disrepair. There was graffiti in the bathroom that a good scrub with a Mr Clean Magic Eraser could solve, but judging by the filthy floors, nasty bathtub, and missing cabinet doors, it's more an issue of apathy or inattentiveness. The stove didn't heat properly: on high the burners never turned red, so it took a lot longer to cook things, and certain things just can't be done on medium heat. The lighting I just overhead pots, no beside lamps and no task lighting for reading. There are no blackout curtains or privacy sheers, so you're stuck with just the slatted blinds to deal with privacy and lighting preferences/concerns.

    There is adequate space in the room and in the refrigerator/freezer. Although it's a pretty friendly facility and I did see some pets, I never heard pet noises.

    Stayed in October 2023

  • Reviewed: 17 August 2023

    4.0
    The value for the room was ok, but the size of the room should have been classified as not a suite.
    • Leisure trip
    • Couple
    • Standard Double Room - Accessible/Non-Smoking
    • Stayed 2 nights

    The room could have been better. Suites are normally larger rooms, in my experience. This room was like a regular hotel room.

    The area where the hotel was at, was good.

    Stayed in August 2023

  • Reviewed: 5 February 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Accessible/Non-Smoking
    • Stayed 9 nights
    • Submitted via mobile

    The first room I was in: the microwave buttons did not work and the air-conditioning didn't work. The second room had an over powering bad smell. 👎

    I had a problem with my first room. And the clerk changed my room very quickly.

    Stayed in February 2023

  • Reviewed: 30 August 2025

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Queen Suite - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    No breckfast

    Stayed in July 2025

  • Reviewed: 21 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Suite - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The consumer service and made me feel very welcome.....

    Stayed in August 2025

  • Reviewed: 21 July 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Suite - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Staff made sure everything was like it suppose to be. Room was clean and comfortable.

    Stayed in July 2025

  • Reviewed: 8 July 2025

    2.0
    Charging for Wifi is weird to me
    • Family with young children
    • Queen Suite - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Didn’t feel safe

    Nothing

    Stayed in July 2025

  • Reviewed: 28 June 2025

    1.0
    Horrible
    • Leisure trip
    • Family with young children
    • Queen Suite - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    No problem with Booking.com but the fact that after making my reservation apon getting to the motel I was informed that there was absolutely no reservation in the system nothing in the system pertaining to I had even made a reservation or tried to make a reservation

    Stayed in June 2025

  • Reviewed: 10 June 2025

    9.0
    Superb
    • Business trip
    • Couple
    • Queen Suite - Non Smoking
    • Stayed 7 nights
    • Submitted via mobile

    WiFi

    Everything except WiFi

    Stayed in June 2025

Showing 1 – 25

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