Reviews of Extended Stay America Select Suites - Austin - Round Rock 2 stars
1950 N IH 35, Round Rock, TX 78681, United States
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewNothing
They suck
Dear Cesar, Thank you for your feedback. We're sorry that your experience did not meet expectations. Your input is important and will be shared as we continue working to improve overall guest satisfaction. Sincerely, Hotel Management
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewIt was work trip
It was good and clean
Dear Abdiilah, Thank you for taking the time to share your experience at Extended Stay America. We’re pleased to hear that your stay was good and that you found the room clean and comfortable during your work trip. We appreciate your comment regarding the fridge, and we will certainly take it into consideration as we strive to enhance guest satisfaction. Providing a clean and convenient environment is always our goal, and it’s rewarding to know we met your expectations. We truly value your feedback and look forward to the opportunity to welcome you back for an even better stay in the near future. Sincerely, Hotel Management
Dear Abdiilah, Thank you for taking the time to share your experience at Extended Stay America. We’re pleased to hear that your stay was good and that you found the room clean and comfortable during your work trip. We appreciate your commen… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewNothing
It's smell bad
Dear Ramon, We appreciate your feedback and regret the substandard cleanliness and condition of your room and the discomfort you experienced during your visit. This falls well below the high standard of service we aim to provide, and had we had the opportunity to address this while you were still here, we would have surely done so to improve your time with us. We are committed to ensuring a better experience for your future visit. Sincerely, Hotel Management
Dear Ramon, We appreciate your feedback and regret the substandard cleanliness and condition of your room and the discomfort you experienced during your visit. This falls well below the high standard of service we aim to provide, and had we… Show more
Reviewed: 13 July 2025 · Stayed in June 2025
Verified reviewLocation was great.
Needs more work inside. Furniture alittle outdated
Dear Patrick, Thank you for sharing your thoughts with us. We are happy to read that you enjoyed the convenience of the location; it’s something many of our guests value. We appreciate your observations about the interior and furnishings, and we're always looking for opportunities to enhance the guest experience. Feedback like yours helps us as we strive to provide complete guest satisfaction. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely, Hotel Management
Dear Patrick, Thank you for sharing your thoughts with us. We are happy to read that you enjoyed the convenience of the location; it’s something many of our guests value. We appreciate your observations about the interior and furnishings, a… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified review.despite lack of 30.05/.06.07 signage @ facility, "guest" agreement mandated a no-guns requirement .bait and switch, typical of "gun control" pearl-clutchers - lack of candor .any facility with this requirement should be required to post it clearly on all websites & physically @ their facility
Dear Guest, We understand your concerns and appreciate you taking the time to share them. Guest policies are intended to prioritize the safety and comfort of all individuals on the property. Your comments regarding transparency and signage have been noted and will be shared with the relevant teams for review. We value your perspective and thank you again for bringing this to our attention. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Dear Guest, We understand your concerns and appreciate you taking the time to share them. Guest policies are intended to prioritize the safety and comfort of all individuals on the property. Your comments regarding transparency and signage … Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewI liked the online price. The people who worked there were very nice.
I didn't like the fact that if a room is considered a suite, it should have at least disposable plates cups and plastic wear. A suite should also at least come with at minimum kitchenware, like a PAN or a pot cooking spoon, spatula etc.
Dear Guest, Thank you for your feedback! We're glad you were pleased with the price and appreciated our staff's friendly service. However, we apologize for the shortcomings in our suite's amenities. To ensure cleanliness, we keep the kitchenware at the front desk and deliver it as per request. We are sorry if this policy was not mentioned to you during your check-in. Your input is invaluable in helping us improve our offerings. We hope to welcome you back and provide a more satisfying experience! Sincerely, Hotel Management
Dear Guest, Thank you for your feedback! We're glad you were pleased with the price and appreciated our staff's friendly service. However, we apologize for the shortcomings in our suite's amenities. To ensure cleanliness, we kee… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewNothing!!!! Checked in at 2am had to wait for someone to come to the front desk to check me in. Someone finally came down half asleep checked me in then disappeared. Walked up to my room very disgusting and dirty. Water in bathtub dripping constantly. Room smelled like roaches. Walked downstairs to try to get my money back while seeing roaches on the way down. Long story short could not get anyone and just left to the holiday inn express. Motel not hotel still charged me still. I would not expect anyone to waist there time and money and just skip this motel.
Everything!!!
Dear Guest, Thank you for your feedback. Please be aware that we have strict quality control standards in place to prevent situations like yours from occurring. We understand that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so that guests will want to return. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. Thank you! Sincerely, Hotel Management
Dear Guest, Thank you for your feedback. Please be aware that we have strict quality control standards in place to prevent situations like yours from occurring. We understand that our guests have multiple hotel choices, which is why our mis… Show more
Reviewed: 3 May 2025 · Stayed in May 2025
Verified reviewLocation
Spartan at best. Zero amenities. No dishes or anything else for an extended stay
Dear Andy, We appreciate your review and thank you for your feedback. We certainly apologize for any confusion regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite for a minimal fee. We will share your comments with our team for improvement. With that being said, we are glad you enjoyed our location. We hope to welcome you back to our hotel soon. Sincerely, Hotel Management
Dear Andy, We appreciate your review and thank you for your feedback. We certainly apologize for any confusion regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, an… Show more
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewReviewed: 27 April 2025 · Stayed in April 2025
Verified reviewReviewed: 25 April 2025 · Stayed in April 2025
Verified reviewEverting
Nice
Dear Hector, We are dedicated to providing a relaxed and comfortable atmosphere for all our guests; therefore, we love that you had a good stay. It was our pleasure hosting you, and Extended Stay America looks forward to another opportunity to welcome you back soon. Sincerely, Hotel Management
Dear Hector, We are dedicated to providing a relaxed and comfortable atmosphere for all our guests; therefore, we love that you had a good stay. It was our pleasure hosting you, and Extended Stay America looks forward to another opportunity… Show more
Reviewed: 20 April 2025 · Stayed in March 2025
Verified reviewLove it
Nothing
Reviewed: 15 April 2025 · Stayed in March 2025
Verified reviewNo breakfast
The small area
Dear Shuntrell, We regret not meeting your expectations. The satisfaction of our guests is our core priority; therefore, we are sorry we fell short of this during your time with us. Feedback such as yours allows us to continually monitor and improve our guest experience. We know this stay may not have been the best, but we are hopeful for another opportunity to welcome you back and make your next visit perfect in every respect. Sincerely, Hotel Management
Dear Shuntrell, We regret not meeting your expectations. The satisfaction of our guests is our core priority; therefore, we are sorry we fell short of this during your time with us. Feedback such as yours allows us to continually monitor an… Show more
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 27 March 2025 · Stayed in March 2025
Verified reviewJess was very nice.
The entire facility smelt like a pack of cigarettes, weed, and whatever else. The air didn’t work in our first room so they moved us, but when they moved us to the second room the tv didn’t work. We gave up after a hour of trying to get it to work.
Dear Aislinn, Please accept our apologies for the issues you had in your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness and maintenance. What you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we will address this with our team. We appreciate your kind words regarding Jess, and we truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each and every guest. We hope to see you again soon. Sincerely, Hotel Management
Dear Aislinn, Please accept our apologies for the issues you had in your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness and maintenance. What you describ… Show more
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewCouldn't contact the desk to get basic kitchen supplies @9 pm.
Dear Matthew, Thank you for sharing your experience. We are deeply sorry if our staff were not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Dear Matthew, Thank you for sharing your experience. We are deeply sorry if our staff were not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to… Show more
Reviewed: 25 March 2025 · Stayed in March 2025
Verified review