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  5. Reviews of Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel

Reviews of Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel 3 stars

12545 West Bell Road, Surprise, AZ 85374, United States

#6 of 12 hotels in Surprise

Guests' Choice

Review score

Based on 597 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Location

    8.7

  • Facilities

    8.2

  • Staff

    8.5

  • Value for money

    8.2

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 24 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • View Suite with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    Staff was very friendly, breakfast was always good,and the pool was perfect 👌

    Stayed in August 2025

  • Reviewed: 16 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Suite with Two Double Beds
    • Stayed 6 nights
    • Submitted via mobile

    Great location friendly staff

    Rooms are big and clean!

    Stayed in June 2025

  • Reviewed: 29 July 2025

    9.0
    Superb
    • Family with young children
    • View Suite with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Location was excellent and property was very well maintained. Staff was friendly and helpful

    Stayed in May 2025

  • Reviewed: 7 July 2025

    7.0
    Would stay again even with the big cons.
    • Leisure trip
    • Family with young children
    • Standard King Suite
    • Stayed 2 nights
    • Submitted via mobile

    You can see in between the cracks of both the sliding doors one entry to bathroom and the second entry to the living room. The AC unit in the bedroom was EXTREMELY EXTREMELY loud (but at night it became like white noise to sleep). Breakfast HORRIBLE.

    Beds are comfortable. I liked the double entry bathroom. Sliding doors for privacy to the bedroom huge plus. Double vanity also a huge plus cause we were traveling as a family. Nice staff.

    Stayed in July 2025

  • Reviewed: 26 June 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Suite with Two Double Beds
    • Stayed 5 nights
    • Submitted via mobile

    The location was good, and the housekeeping was great. Breakfast was good.no pictures

    Stayed in June 2025

  • Reviewed: 23 June 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Suite with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    We received a false complaint about noise being too loud. I had to explain that we were very quiet because my son is disabled and doesn't like loud noises and my husband is also disabled. I offered the clerk to come and see for herself..it was resolved. We had to go to the service desk to get our own blankets and extra towels because housekeeping was not on the clock at 9pm. And the front desk lady could not leave her post. But other than that the staff was very nice

    I like how clean and friendly the staff were. Nice location in a very clean area. Outside the property even has a small pond next to it very nice

    Stayed in June 2025

  • Reviewed: 22 June 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard King Suite
    • Stayed 2 nights
    • Submitted via mobile

    I don't like for some that is a frequent guest, I don't always like the room that I get sometimes the view is terrible, sometime I'm place to the back overlooking the back of adjacent buildings or car park to the back, the breakfast could also be improved eg. The eggs are not prepared well and the harsh brown terrible

    I've been to this hotel several times from 2023- 2025 , love the looks, the layout, cleanliness of place and rooms, the customer service

    Stayed in June 2025

  • Reviewed: 30 May 2025

    8.0
    It was quite got to sleep peacefully
    • Leisure trip
    • Family with young children
    • Standard Suite with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    The tub was slippery

    The bed it was so comfortable

    Stayed in May 2025

  • Reviewed: 28 May 2025

    8.0
    Decent - Would stay again
    • Leisure trip
    • Couple
    • Standard King Suite
    • Stayed 15 nights

    I had some problems checking in, which almost left me on the streets for the night. The Wi-Fi isn't great and I ended up having to move room to resolve it

    The room was fantastic. Very big and the beds were very comfortable. The breakfast was also good. One of the managers, Jessica, was amazing with resolving the few issues I had. The price was also reasonable given the room!

    Stayed in May 2025

  • Reviewed: 17 May 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Suite
    • Stayed 4 nights
    • Submitted via mobile

    The breakfast needs alot of help. Eggs/runny, sausage/hockey puck, gravy/yuck!!!!!!! This was really bad. That being said, the rest was excellent. The room was better than hoped for,. The staff was attentive and friendly.

    Stayed in May 2025

  • Reviewed: 16 May 2025

    7.0
    Great place to stay! Highly recommend.
    • Solo traveller
    • Standard King Suite
    • Stayed 2 nights
    • Submitted via mobile

    The entry doors. Very cumbersome when dealing with luggage and a pet. But not too bad!

    I liked the room very much. I liked the staff! I liked the breakfast! I liked the community park close by to walk the dog.

    Stayed in May 2025

  • Reviewed: 29 April 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Suite with Two Double Beds
    • Stayed 2 nights

    make sure you made and call to have jacuzzi fixed lots of pool companies out here.

    the jacuzzi was broken.

    Stayed in April 2025

  • Reviewed: 28 April 2025

    8.0
    Very good
    • Family with young children
    • Suite with Two Double Beds - Patio
    • Stayed 2 nights
    • Submitted via mobile

    Found clothing items from previous guest in sleeper sofa.

    The location was great. Easy access to shopping and restaurants. The grounds and pool were clean.

    Stayed in April 2025

  • Reviewed: 23 April 2025

    8.0
    Nice overnight stay!
    • Leisure trip
    • Family with young children
    • Suite with Two Double Beds - Patio
    • Stayed 2 nights
    • Submitted via mobile

    Very little lighting, the outlets were covered by furniture.

    Friendly staff, room was clean and ready early. Located near several stores, restaurants and gas stations.

    Stayed in April 2025

  • Reviewed: 16 April 2025

    8.0
    We were comfortable, enjoyed the grounds and patio. Rooms are great for extended stay
    • Leisure trip
    • Couple
    • King Suite with Patio
    • Stayed 7 nights

    We requested room service one day and didn't get it. At least the maids could re-stock coffee. Also the facility on the outside was dated and in need of maintenance.

    Everything was at expectations

    Stayed in April 2025

  • Reviewed: 14 April 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Suite - Accessible
    • Stayed 3 nights
    • Submitted via mobile

    The breakfast. It was cold non satisfying. The server appeared to be having a bad day at 8am.

    The night clerk. Very pleasant and helpful

    Stayed in April 2025

  • Reviewed: 14 April 2025

    8.0
    Good Stay at a Great Value and Breakfast
    • Leisure trip
    • Couple
    • King Suite with View
    • Stayed 5 nights
    • Submitted via mobile

    Great size spacious room with 2 TVs! Comfortable room, bed and good shower. Kitchenette a plus. Frig needs defrost. Appreciate elevator . Dated but clean (except pigeon poo on balconies) with a Grecian vibe. Breakfast was wonderful!! Self waffles and pancakes and hot biscuits and gravy, etc. Kudos to the worker who was back and forth to both areas and cleaning tables! Pool was nice but just a couple of lounge chairs so sat on hot metal chairs and hot tub out of order. Good location and walk to some fast food. Very good weeks stay and price was a great value!

    Stayed in April 2025

  • Reviewed: 2 April 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Suite with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    They can use cleaner looking sheets.I stayed their twice they bad thing about it sheets are old that's why they don't look clean

    I like the way the room are setup

    Stayed in March 2025

  • Reviewed: 1 April 2025

    9.0
    Rude staff.
    • Business trip
    • Family with young children
    • View Suite with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Changed my room to upper floor even though another room had been assigned on 1st floor. Difficult due to knee surgery and did not care. Also called to question my therapy dog even though we had done the paperwork. Rude! Stayed there multiple times and this is 1st time had difficulty.

    Stayed in March 2025

  • Reviewed: 25 March 2025

    8.0
    Decent suite for 3 adults and one child.
    • Leisure trip
    • Family with young children
    • View Suite with Two Double Beds
    • Stayed 2 nights

    We did not get any clean towels for our second night. Due to spring training, it was definitely over-priced. Would have been better if it was a little less expensive.

    Check-in was easy and staff were friendly. The room was older but comfortable. We did not have any extra noise at night, so it was quiet. Our granddaughter loved the breakfast and coffee was good.

    Stayed in March 2025

  • Reviewed: 12 March 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • View Suite with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Property needs renovations and upgrades. Sofa bed could use a comfier mattress.

    Overall clean and comfortable. Nice having a sitting area.

    Stayed in March 2025

  • Reviewed: 11 March 2025

    9.0
    Superb
    • Business trip
    • Family with young children
    • Standard Suite with Two Double Beds
    • Stayed 2 nights

    Hotel was very clean, rooms were spacious and comfortably decorated and furnished.

    Stayed in March 2025

  • Reviewed: 7 March 2025

    9.0
    Nicest place we've stayed on our vacation, but also the most expensive.
    • Leisure trip
    • Couple
    • Standard Suite with Two Double Beds
    • Stayed 1 night

    n/a

    Room was very fancy, and they provided a toilet seat riser, which I needed. Breakfast was very good

    Stayed in February 2025

  • Reviewed: 3 March 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Suite
    • Stayed 1 night
    • Submitted via mobile

    The price was a bit much for such an old not upgraded hotel.

    Large room

    Stayed in March 2025

Showing 1 – 25

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