Reviews of Holiday Inn Express & Suites Wilmington-University Center by IHG 2 stars
160 Van Campen Boulevard, Wilmington, NC 28403, United States
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewHot breakfast and the access to a pool and workout facility
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewBreakfast was awesome location was great there is a Walmart across the street from the hotel
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewFront desk,cleaning stuff and breakfast personal were very profesional,and kind. Thank you to all
Na
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewRooms are nice huge windows. Stand up shower is a nice touch. Pool was warm and gets plenty of sun, Breakfast was full of options (hot & cold)
Phones didn’t work in my room Gym didn’t have much variety, was missing half the dumbbells.
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Express WILMINGTON-UNIVERSITY CTR. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at or hiwil@apaventures.com. Sincerely, URVI Gajjar hiwil@apaventures.com
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Express WILMINGTON-UNIVERSITY CTR. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make … Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewit was only good thing about the stay
everything, from the beginning they gave us a room we could get in due to the key circle was missing from the door just a open hole. stayed in hallway over twenty minutes waiting for another room. OK WE GOT IN THIS ONE. the sound when you first go into the master bedroom almost make you cover your ears it was so loud like a small lawnmower going. i look out the window for the view of the pool and then notice by the bottom of the window and wall is mushy like paper mache and you could poke you finger through it. the bathroom door had no handle on the inside i vb4oke a nail trying to close it from the inside. willing to over look all this. I just wanted to enjoy a vacation no problems no work..lol.. we leave for the beach and dinner when we return and try to open the door to the room the handle comes flying off into the hallway. well to the front desk again. we get moved to 401 vent is leaking dripping on floor table and tv. notified front desk twice before anyone finally came to look. the light would not work in bedroom and in the kitchenette the light would flicker and glow bright then out. I cut it off afraid of afire. around 2am the fire alarms woke us up three different time from 2am thru 3pm the fire dept lights kiddos were scared omg this is a nightmare. The manager said she could not refund our money due to third party booking and promised to give us points as that was all she could do, surprise no points as promised. I am thinking about going to the news channels with this =. Absolutely unacceptable. I paid 404.00 to stay two nights and deal with this. wow.....
Dear Guest, Thank you for reaching out and sharing the details of your recent stay. Please accept our sincerest apologies for the numerous issues you experienced during your time with us. We are deeply sorry that your visit was marked by unacceptable conditions, including maintenance failures, safety hazards, and delayed responses from our staff. This is far from the standard we aim to uphold, and we fully understand your frustration and disappointment, especially given that your goal was simply to enjoy a relaxing vacation. Regarding the lack of follow-through on our promise of loyalty points, we regret this oversight. We are currently investigating why this was not processed and will ensure it is addressed immediately. While it is true that third-party bookings often limit our ability to issue direct refunds, we are willing to advocate on your behalf with the booking platform. We will also provide documentation supporting a refund request due to the extensive service and safety issues encountered. Please allow us the opportunity to regain your trust. Sincerely, Urvi Gajjar General Manager.
Dear Guest, Thank you for reaching out and sharing the details of your recent stay. Please accept our sincerest apologies for the numerous issues you experienced during your time with us. We are deeply sorry that your visit was marked by … Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewI like the location the room design and the staff. The pool and guy as well
Some stuff were broken in the room, there was no guide to the TV channels. They don't change the bed covers every morning
Dear Bakai, Thank you for taking the time to tell us about your experience at Holiday Inn Express WILMINGTON-UNIVERSITY CTR. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at or hiwil@apaventures.com. Sincerely, URVI Gajjar hiwil@apaventures.com
Dear Bakai, Thank you for taking the time to tell us about your experience at Holiday Inn Express WILMINGTON-UNIVERSITY CTR. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make … Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewVery Good
Dear Marcio, Thank you for taking the time to tell us about your experience at Holiday Inn Express WILMINGTON-UNIVERSITY CTR. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at or hiwil@apaventures.com. Sincerely, URVI Gajjar hiwil@apaventures.com
Dear Marcio, Thank you for taking the time to tell us about your experience at Holiday Inn Express WILMINGTON-UNIVERSITY CTR. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewIt was clean
To have paid 1300 for king suites & only have 1 bathroom in each room was insane & no WiFi
Dear Zanetta, Thank you for taking the time to tell us about your experience at Holiday Inn Express WILMINGTON-UNIVERSITY CTR. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at or hiwil@apaventures.com. Sincerely, URVI Gajjar hiwil@apaventures.com
Dear Zanetta, Thank you for taking the time to tell us about your experience at Holiday Inn Express WILMINGTON-UNIVERSITY CTR. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously mak… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewDear Guest, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express WILMINGTON-UNIVERSITY CTR. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at or hiwil@apaventures.com. Sincerely, URVI Gajjar hiwil@apaventures.com
Dear Guest, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express WILMINGTON-UNIVERSITY CTR. I would like to start by apologizing to you for not meeting your ex… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewBreakfast was very good. Food was hot and fresh. The attendant was clean and efficient. Good variety of choices
The weather
Dear Bryant, Thank you for taking the time to tell us about your experience at Holiday Inn Express WILMINGTON-UNIVERSITY CTR. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at or hiwil@apaventures.com. Sincerely, URVI Gajjar hiwil@apaventures.com
Dear Bryant, Thank you for taking the time to tell us about your experience at Holiday Inn Express WILMINGTON-UNIVERSITY CTR. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewEveryone that I spoke to that worked there was so nice and very helpful with getting items we needed along with answering all questions I had about the area!!
There was nothing that we didnt like. It was wonderful!
Dear Shellie, Thank you for taking the time to tell us about your experience at Holiday Inn Express WILMINGTON-UNIVERSITY CTR. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at or hiwil@apaventures.com. Sincerely, URVI Gajjar hiwil@apaventures.com
Dear Shellie, Thank you for taking the time to tell us about your experience at Holiday Inn Express WILMINGTON-UNIVERSITY CTR. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously mak… Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThank you for your review.
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewA/C worked
Pool closed Bad water pressure in shower Blood stain on pillow Asked for extra sheets and blankets for pull out couch was not available!
Thank you for your review, We are sorry we did not match your expectations.
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewLocation — really convenient to UNCW, downtown Wilmington, and beaches. Very clean.
Breakfast was pretty bleak — very little choice, food ran out, and employees didn’t speak English. When I asked if pepper was available, she just shrugged and walked away. None of the employees seemed very happy to be there. We had a “do not disturb” sign on our door and room service walked into our room. Doors don’t fit the door frames, so you have to really slam the room doors HARD to close them, so you hear doors slamming all night while you’re trying to sleep.
Thank you for your review.
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewIt was quite relaxing
That the pool wasn't open all weekend
Thank you for your review.