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LOVED the staff, they took such a good care of us, everyone was very kind. The hotel itself was clean, had a magnificent location, and rooms were comfy- everything we needed after a long trip from Poland

Stayed in June 2025

The breakfast ran out of food a few times like bagels and bread also eggs

The staff always greeted you

Stayed in August 2025

We flew from Ireland as we just got engaged, we decided we would go with a smaller boutique hotel in NYC as we thought it would try to make us celebrate the occasion. I even wrote ahead of time informing! Receptionist didn’t even know nor did any of the staff, and we weren’t congratulated once or it wasn’t even mentioned which is disappointing - it doesn’t take much, chocolate on the pillow, a note or something- just missing that personal touch you’d associate with 5 star hotels. You would think even as we arrived at 2pm you’d at least do an early check in at the very minimum instead we had to wait till 4pm. After travelling that far and with notice you’d assume something would be done. (this is also reflected as after NYC we travelled further to Cape Cod and received a lovely, warm, celebratory welcome, which would have been nice as NYC was the first stop). Also claiming the breakfast and the food is complementary but then charging a hidden residence fee is also not what you would associate with a 5 star hotel.

Very central, staff very nice! Doormen super friendly and accommodating!

Stayed in August 2025

Plug points were very good and lighting was quite dull in the room and no full length mirror.

Spacious room and comfortable bed.

Stayed in August 2025

This review has been hidden because it doesn't meet our guidelines.

Some staff attitude but the supervisor fixed the problem professionally. I appreciated that.

Location.

Stayed in July 2025

location / complimentary breakfast and evening tapas / service

Stayed in July 2025

I loved that the hotel was

Stayed in July 2025

Limited space for luggage

The style & location

Stayed in June 2025

Regarding the reimbursement of 2 of my nights, I am not getting clear and objective answers about when exactly I will receive this amount, I have already tried to contact BOOKING.COM and also 2 managers of HOTEL WESTHOUSE (Ms. Pagye and Ms. Berlingeri), but I am still waiting for answers.

Breakfast: Excellent Location: Excellent I had severe and uncomfortable problems at the time of my CHECK-IN due to a miscommunication between BOOKING.COM and the Hotel WESTHOUSE. However, at the time of my CHECK-OUT HOTEL WESTHOUSE took care to reimburse me for all my losses, and for this HOTEL WESTHOUSE deserves my respect (reimbursement of 2 nights and 100% reimbursement of resident fees). I definitely recommend HOTEL WESTHOUSE!

Stayed in June 2025

Lifts at times were a little slow but one was under maintenance during our stay.

Location was great. Breakfast was very good and the. Indulgence time between 5pm and 8pm was very welcoming. We could spend the day walking around the city have a reasonable lunch and then finish the day with a few wines and the food provided was more than enough for dinner.

Stayed in June 2025

Liked the location close to times square and central park.

Stayed in June 2025

Overpriced

Location

Stayed in April 2025

Lack of coffee and tea-making facility in the room.

Great location near Central Park. Comfortable room, great facilities, helpful staff. The inclusion of breakfast and dinner in the dining room was excellent.

Stayed in May 2025

Great location, nice terrace

Stayed in May 2025

Reception not welcoming and no bar services. Not all the lifts were working so long waits for the lift to arrive.

Location was good for attending the shows.

Stayed in May 2025

Location

Stayed in May 2025

Cleaning as I checked in , was pathetic

Location was great Breakfast was good

Stayed in February 2025

No valet

Stayed in April 2025

I was not told that coffee makers in the room are by request only and I was told that there would be 2 bottles of water in my room, yet there were none.

The staff at The Terrace were very nice and friendly. The food in the evenings was very good, although breakfast was hit or miss as far as being hot is concerned.

Stayed in May 2025

It’s a bit tired looking outside of the public areas

Location perfect

Stayed in April 2025

The lifts were slow but I think this was due to repairs / renovations

Rooms are spacious and comfortable. The breakfast and happy hour drinks and snacks are excellent

Stayed in March 2025

The communal kitchen/food area on the 23rd floor which is used for breakfast and evening snacks/dinner isn’t big enough for the number of occupants the room seats. The set up area of the buffet style breakfast and evening is far too small, which meant there was no real queuing space and people end of clambering all over each other. Add to this the fact the staff start clearing up around 15mins before it’s due to end. Meaning you feel like you’re being forced out. Because of this we hardly used the space after the first couple of times. I also think there should be a 24hr offering for tea and coffee or at least have these facilities in the hotel rooms. Only having this facility available at breakfast and for a few hours in the evening isn’t really a great customer experience.

Great location for site seeing and being able to walk around NYC. Lovely entrance lobby and friendly helpful staff.

Stayed in April 2025

The gym can only comfortably cope with four people in the weights area. On each visit, there were many available cardio machines but little or no space near the weights.

Our third visit, great location and fabulous service in the restaurant/bar area. The one bedroom suites are ideal for our family group and the close proximity to the 23rd floor was ideal for using the food and drink facilities.

Stayed in April 2025