Reviews of Westgate New York Grand Central 4 stars
304 East 42nd Street, Murray Hill, New York, NY 10017, United States
#143 of 429 hotels in New York
Guests' ChoiceReview score
Based on 265 hotel reviews
8.5Score breakdown
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Cleanliness
8.9
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Comfort
8.9
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Location
9.3
-
Facilities
8.4
-
Staff
9.2
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Value for money
8.1
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Free WiFi
9.0
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Reviewed: 5 September 2025
Fiona
Ireland15 reviews10“We had a great stay and would stay again next time!”- • Leisure trip
- • Couple
- • Luxe King Balcony
- • Stayed 4 nights
Nothing
The location is great, In Tudor city and a quiet end of town! Just up the road from Grand Central. The balcony was the highlight. The staff were really friendly and the room very comfortable.
Stayed in September 2025
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Reviewed: 5 September 2025
Catherine
United Kingdom23 reviews3 helpful votes9.0“Brilliant base for exploring NYC.”- • Leisure trip
- • Couple
- • Luxe Queen
- • Stayed 3 nights
- • Submitted via mobile
Nothing
Great location. The staff were amazing. So friendly and always very helpful.
Stayed in September 2025
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Reviewed: 4 September 2025
Stephanie
United Kingdom9 reviews2 helpful votes10“Perfect!”- • Leisure trip
- • Couple
- • Luxe Queen
- • Stayed 5 nights
- • Submitted via mobile
I found this hotel to be super modern, clean, with large sized rooms for New York! It was in a good location within walking distance to Times Square, grand central was nearby with links to the subway. Overall incredibly pleased!
Stayed in September 2025
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Reviewed: 4 September 2025
Luigi
Italy18 reviews3 helpful votes8.0“Memorable stay”- • Leisure trip
- • Couple
- • Luxe Queen
- • Stayed 4 nights
- • Submitted via mobile
No complaints.
Perfect location,staff extremely friendly. Room was clean and fair size.
Stayed in August 2025
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Reviewed: 3 September 2025
Adair-rohani
Switzerland9 reviews9.0“Would definitely stay here again!”- • Business trip
- • Solo traveller
- • Luxe Queen
- • Stayed 6 nights
It would have been nice to have water machines throughout the hotel rather than providing bottled water and some of the room fittings (e.g. hooks) need a bit of a refresh but overall not much to mention.
Nice location although a bit noisy. The rooms are quite spacious for this area of town. The hotel has a nice old world charm to it, The doorman are extremely nice and helpful. The beds were comfortable and room was clean.
Stayed in July 2025
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Reviewed: 3 September 2025
Csaba
Hungary10 reviews4 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Luxe Two Double Beds
- • Stayed 4 nights
- • Submitted via mobile
No
Very good location, good value for money
Stayed in September 2025
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Reviewed: 2 September 2025
Christine
United States10 reviews9.0“Spacious comfortable room. No complaints. Would stay again”- • Leisure trip
- • Family with young children
- • Luxe Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
Spacious room for NYC, comfortable beds, not noisy.
Stayed in September 2025
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Reviewed: 1 September 2025
Mary
Austria101 reviews15 helpful votes9.0Superb- • Leisure trip
- • Solo traveller
- • Luxe King
- • Stayed 2 nights
For New York City, the hotel was great. The only downside was that the room was a bit dark. But overall still a very good experience and would definitely stay again.
Stayed in June 2025
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Reviewed: 1 September 2025
Pamela
United States8 reviews1 helpful vote8.0“Decent hotel , walking distance to transit, but we have no control over the room they assign , so I am somewhat disappoi”- • Leisure trip
- • Solo traveller
- • Luxe Queen
- • Stayed 5 nights
- • Submitted via mobile
The room is a lot smaller than the pictures indicate , and I had such a noisy location. I understand street noise , but this was worse. It sounded like some type of machine or something at times . The reception in the room was not good for phone calls . I had a room that faced a courtyard so their was no light and just a bunch of pigeon poop .
The location was convenient, staff very nice , professional , and helpful .
Stayed in August 2025
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Reviewed: 31 August 2025
Robbie
United Kingdom5 reviews10“Excellent. Great value for money, amazing location.”- • Leisure trip
- • Couple
- • Luxe Queen
- • Stayed 4 nights
- • Submitted via mobile
Our coffee machine didn’t work
The location was great and the bar area in the hotel was amazing!
Stayed in August 2025
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Reviewed: 31 August 2025
Ryan
United Kingdom6 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • Luxe King
- • Stayed 4 nights
- • Submitted via mobile
Very minor issues like: Door on desk not staying closed Small gap at bottom of doors meant light was coming in from hallway all night, not major but was noticeable Not the best view (netting with rubbish in it)
Great and really helpful staff Lovely room which was very comfortable and spacious Great bathroom Free bottled water from reception was very nice and handy Good location Really nice air con Very well maintained property
Stayed in August 2025
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Reviewed: 31 August 2025
Adrian
United Kingdom2 reviews8.0“From check-in to -out the staff of the Westgate in New York kept me feeling as if I was home in London, not a stranger i”- • Business trip
- • Solo traveller
- • Luxe King
- • Stayed 10 nights
- • Submitted via mobile
Nothing, really.
The Westgate’s location in Tudor City is ideal for watching the US Open and to be away from Times Square. It’s also ideal for work at the UN or just being in a central location for about everything.
Stayed in August 2025
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Reviewed: 30 August 2025
Susan
United States6 reviews9.0“Comfortable rooms in a great location.”- • Leisure trip
- • Family with young children
- • Luxe Queen
- • Stayed 4 nights
No on site dining. Bar/concessions limited hours. I went down to get a glass of wine just before 5. Bar did not open until 5. Many people waiting to get served. One bartender only. I gave up and left.
Very comfortable room. Very clean. Great location.
Stayed in August 2025
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Reviewed: 28 August 2025
Paul
Ireland3 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Luxe Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Nothing.
Everything was great.
Stayed in August 2025
-
Reviewed: 27 August 2025
Nihan
United Kingdom4 reviews10“Wonderful hotel and very friendly staff”- • Business trip
- • Solo traveller
- • Luxe Queen
- • Stayed 5 nights
- • Submitted via mobile
I liked everything
The hotel was in a great location. The room was very clean and seemed like newly renovated. Furniture was very fashionable.
Stayed in August 2025
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Reviewed: 27 August 2025
Lucero
United Kingdom33 reviews3 helpful votes8.0“Fantastic location and ok for budget. Friendly staff.”- • Leisure trip
- • Family with young children
- • Luxe King Suite
- • Stayed 4 nights
- • Submitted via mobile
No breakfast but there is a dinner closed by called John and that was great. We had a suite bedroom for 4 and very little windows overlooking a patio. Felt a bit enclosed.
Fantastic location. The hotel building has a lot of character.
Stayed in August 2025
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Reviewed: 25 August 2025
Dsilva
Oman2 reviews7.0Good- • Leisure trip
- • Family with young children
- • Luxe Queen
- • Stayed 4 nights
- • Submitted via mobile
$80 for parking per day even for guests.
Close the bus stop and Time Square
Stayed in August 2025
-
Reviewed: 24 August 2025
Cindy
Australia8 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Luxe Queen
- • Stayed 5 nights
- • Submitted via mobile
The elevator wasn’t working on the night I checked in and it was the worst experience ever because of that. I had to carry a 30kg luggage up 15 flights of stairs at 1am after a 23 hr journey. Not enjoyable at all. How ever they did give me a $100 credit voucher for the inconvenience
Stayed in July 2025
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Reviewed: 22 August 2025
Dmitry
Switzerland46 reviews1 helpful vote9.0Superb- • Business trip
- • Solo traveller
- • Luxe Queen
- • Stayed 2 nights
- • Submitted via mobile
Excellent location, efficient check-in, good clean and stylish room.
Stayed in June 2025
-
Reviewed: 21 August 2025
Maggie
United States2 reviews9.0Superb- • Family with young children
- • Luxe Two Queen Beds
- • Stayed 4 nights
- • Submitted via mobile
I had a very early departure in the morning. A key drop would be great.
Staff and location are fantastic.
Stayed in August 2025
-
Reviewed: 20 August 2025
Alessandro
Italy45 reviews1 helpful vote9.0“Good hotel option in NY”- • Leisure trip
- • Family with young children
- • Luxe Queen
- • Stayed 8 nights
- • Submitted via mobile
The bathroom is almost new, but the bathtub was worn out
Good position near Grand Station, quiet and clean room, very comfortable bed
Stayed in August 2025
-
Reviewed: 20 August 2025
Michael
United States22 reviews10“Great value”- • Leisure trip
- • Family with young children
- • Luxe Queen
- • Stayed 2 nights
- • Submitted via mobile
Clean and efficient
Central location
Stayed in August 2025
-
Reviewed: 18 August 2025
Debbie
United Kingdom6 reviews10“Fabulous and love the hotel, would return”- • Leisure trip
- • Family with young children
- • Luxe Queen
- • Stayed 6 nights
- • Submitted via mobile
Maybe a breakfast option but not too worried by this
Perfect for a first visit to New York. Staff friendly and helpful. Room with view as requested.
Stayed in August 2025
-
Reviewed: 18 August 2025
Rawal
India24 reviews3 helpful votes8.0Very good- • Business trip
- • Solo traveller
- • Luxe King
- • Stayed 12 nights
The hotel gives unlimited amount of bottles of drinking water. While this is very easy and convenient, this is certainly not environment friendly. The hotel needs to place a drinking water fountain for drinking water where the customer can refill their own bottles. There is a significant awareness on this issue and most people do not want plastic bottles but are comfortable refilling own bottles. The AC in the room makes lot of noise at regular intervals through the day and night. This disturbs the sleep.
The location is excellent and the staff is very helpful.
Stayed in August 2025
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