2450 Empire Boulevard, Webster, NY 14580, United States
Based on 147 hotel reviews
4.0Cleanliness
5.2
Comfort
5.4
Location
7.5
Facilities
4.7
Staff
7.1
Value for money
5.2
Free WiFi
6.0
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End of dialog contentReviewed: 13 June 2025
David
United StatesLocation , breakfast
The location was ok if you were traveling east from the hotel, but was difficult to head west without going east first. Breakfast consisted of a small store bought muffin!
Stayed in May 2025
Reviewed: 1 May 2025
Patrick
CanadaThe breakfast was just a wee muffin
It was quiet and comfortable
Stayed in April 2025
Reviewed: 9 March 2025
Dexter
United StatesThe wallpaper was falling off the walls. Fabric chair looked like it was 80yrs old filthy and had questionable white stains.
Stayed in March 2025
Reviewed: 20 December 2024
Dee
United StatesMinor room issues like my original room the tv was completely broken and the upgrade room I was granted the heater almost set the curtains on fire setting the smoke detector off🤦🏾♂️🤦🏾♂️otherwise the young man at check in was perfect and so was the night girl
The location
Stayed in December 2024
Reviewed: 8 December 2024
Johnston
United StatesI had been given 2 rooms that were still dirty after being told my room would be ready by check in at 2. Ended up having to get a king room because I didn't want to move my luggage back down stairs. The room still wasn't very clean. Vending machines were out of order. Said there was breakfast available.. the first day we were told they only serve juice and coffee, the second day they had muffins available. Called the front desk twice due to no toilet paper in the room and I had to walk down to get some. Said no smoking but smelled like smoke most of the time
The low price
Stayed in December 2024
Reviewed: 3 June 2024
R
CanadaHygiene and cleanliness were non-existent. There are red stains that look like blood on the carpet, and it looks like it hasn't been cleaned for ages. There's trash behind the TV cabinet. Dust everywhere. The wallpaper is peeling off, the bathtub isn't draining properly, and the shower head is clogged. The new "fresh" is folded towels has huge visible stains on them. The room smells funky too. We tried not to think too much if they clean the bedsheets and pillows. Never open the sheet, ever. The horrid list goes on.
Staffs were nice and it's a pet friendly hotel.
Stayed in June 2024
Reviewed: 21 May 2024
Megan
United StatesDirty and old alarm went off two nights in a row. Once for two times and once it was three times. I’m guessing it’s the emergency exit on the side that the guy at the front desk told me I could also use to take my dog out. I’m assuming that was the alarm and people shouldn’t have been using it. All of the vending machines and the ice machine were all out of order After being in our room for a few hours, we couldn’t get back in and our keys didn’t work. We had to go get new ones.
It was fairly quiet for the most part and a decent location close to everything. Convenient parking.
Stayed in May 2024
Reviewed: 18 March 2024
Nicole
United StatesNo hot breakfast,it very to choose from.
It was clean and great location. Will definitely stay again
Stayed in March 2024
Reviewed: 13 November 2023
Bonnie
United StatesThere was dirt and/or mouse droppings in the corner of the room. The window was cracked. It was a non smoking establishment that had a smoke smell to it.
The bed was comfortable. There were enough towels and good lighting.
Stayed in November 2023
Reviewed: 9 October 2023
Matthew
United StatesFacility is very run down and dirty. Television very difficult to use. Appears that there are long term tenants there...rather sketchy.
Staff very nice
Stayed in October 2023
Reviewed: 1 October 2023
Dale
CanadaIt was not very clean, especially behind the bathroom door.
It was easy to find and convenient to eating places
Stayed in September 2023
Reviewed: 7 September 2023
Mohammad
CanadaNo dedicated breakfast space, reception area is used but congested, only few chairs far below than rooms & guests for sure. Floor Carpets were dirty/ stained. Room window glass was broken, curtains torn out & displaced from hook, aircon was dusty, floor was not cleaned, felt oily & dam. Cleaness is big concern!!
Location & parking good..
Stayed in September 2023
Reviewed: 18 August 2023
Tina
United StatesBreakfast wasn’t really anything
Not really anything for breakfast, just muffins if your lucky and coffee
Stayed in August 2023
Reviewed: 19 June 2023
Doug
United Statesrun down poorly maintained and not very clean
Stayed in June 2023
Reviewed: 6 June 2023
Sharon
United Statesno coffee, no washcloths in the room-I got those from the front desk. During our stay the trash in the room wasn't removed, no fresh towels provided...used ones still laid on the floor., and not coffee supplied. I had to get more again from the front desk. I chose this motel because breakfast was included, but to call what was served a breakfast was a joke. It was beyond pathetic.
the king sized bed, the flat screen TV was larger than expected.
Stayed in June 2023
Reviewed: 3 June 2023
Virgen
United Statesthe strong smell, bad breakfast like a puppy cereal dispenser.no place to sit. aged rooms
good price and safe location. only a guy received us but never saw anyone at the front ever again.
Stayed in May 2023
Reviewed: 30 May 2023
Wesley
United StatesThe toilet ran all night the sink leaked, and there was no hot water I could hear the person snore the next room.
Stayed in May 2023
Reviewed: 1 November 2022
Nancie
United StatesI had room 106 a handicapped room. very run down and smelled like dog/cat. Had to go to Walmart to buy deodorizer. I’m allergic to both dogs and cats and really did not sleep very well. They also advertise Free breakfast which they do not have. The vending machines were all out of order.
I liked it was in a safe neighborhood.
Stayed in October 2022
Reviewed: 19 October 2022
George
United Statesno breakfast served, just coffee, the TV didn't work
the bed was conferrable, the heat worked
Stayed in October 2022
Reviewed: 22 September 2022
Mike
United StatesSee above
With the exception of the sheets, the place was filthy. The bathroom had used tissues on the bathroom floor behind the door. Mold Md chipping paint everywhere. The “free breakfast” was a cellophane muffin and weak coffee. All this for over $140. With tax. Disgusting.
Stayed in September 2022
Reviewed: 18 September 2022
Adrianna
United Statesvending machine barely works
location
Stayed in September 2022
Reviewed: 20 August 2025
Edmeshia
United StatesIt needs to be remodeled it smelt bad. The carpet was dirty. The roof smelled like cigarettes in the air conditioner. Made the room smell like Old the tub was dirty
Nothing
Stayed in August 2025
Reviewed: 21 July 2025
Robert
United StatesWe were not aware until check in that Wyndham had sold the hotel and it was being renovated. Construction people, trash, etc
Stayed in July 2025
Reviewed: 17 June 2025
Rick
United StatesEverything
No breakfast. Mold everywhere in my room. Toilet seat broken. Bathtub very very slow to drain. Poison oak around back of building.
Stayed in June 2025
Reviewed: 27 May 2025
Paul
United StatesUnit needs a good makeover, wallpaper peeling, bathroom flooring lifting, toilet need better attention to cleaning, machines all out of order, soda, ice, vending
Location,
Stayed in May 2025
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