The only thing was they put us in what they referred to as a new room. No problem but you kind of need to pack a lunch to get there. Up to floor 4 change elevators and the access your floor but the new elevator was a walk from the original elevator. It was a Tuesday night had to believe they didn’t have a more accessible room.

I love the staff very accommodating

Stayed in September 2025

Breakfast was too pricy for not being able to order. Was buffet style with not much selection.

Stayed in August 2025

They have three elevators, but only one goes to the lobby, so you had to wait awhile given how many rooms and floor there were. While stairs would be fine, staying at the upper level and, arriving and leaving with luggage and pet, you need the elevator.

Really good location for checking out downtown, with lots of eateries and the river park nearby. Free parking in their lot. Relatively late checkout (12 PM). Friendly staff. Extra level of security in that you needed your room key to take the elevator to your floor.

Stayed in August 2025

Gentleman during evening check in not very cordial. Rude to me when I asked a question about parking.

Stayed in July 2025

The pillows were huge and unyielding.

Great downtown location. Great rate on Booking.com

Stayed in July 2025

Parking, had a dog amnd were on the 4th floor making it inconvenient to access outside.

The room was spacious, bathroom spacious, shower are user friendly. Courteous, cpmpetent and friendly staff, location to Grand Theatre with numerous restaraunt options within walking distance.

Stayed in April 2025

Everything in the hotel is a little bit too used, although clean, no any bad smell. Toilette didn't work well, clogged in the morning, I need to ask for a plumber (in fairness, the front desk immediately reacted, the plumber came in 5 minutes, all the process took less than 15 min). Breakfast was great and hot BUT it should be included, according to Booking.com reservation, and we were asked to pay additionally for it.

Spacy suit, very well equiped, perfect for 3 adults and 3yo child. Comfortable sofa with all the additional bedding and warm blanket in the living room and king-size bed, whirpool and shower in the bedroom. Fireplace for both rooms. Mini-kitchen is enough for short journey with a kid. Pool is really a great fun after skiing day.

Stayed in March 2025

Could use another elevator

Front desk was nice. Bar was very fun!

Stayed in February 2025

Beds were too firm. People need to show up on time. Showed to 7 am breakfast but food was not ready. Then booking over charged me. If I would have called directionly to Jefferson I would have gotten room for $139 a night. I expect refund or better deal from booking

Location and room size.

Stayed in February 2025

Bathroom was small. Breakfast closed at 9am on week days.

Food was real good. Room was nice.

Stayed in January 2025

Our room was very cold when we checked in. It took it several hours to warm up to a comfortable temperature.

it was fine, in the restaurant attached to the hotel.

Stayed in January 2025

The pillows were the hardest things we’ve ever experienced. The room also seemed a bit dated. Not horrible, but for the price, I would expect a little better.

It was clean and conveniently located.

Stayed in September 2024

Convenient restaurant

Stayed in August 2024

Somewhat dated rooms. Pillows very hard. We had a boring view ( room 405) of construction site. Breakfast just ok. Could use better breads, pastries.

Great location and wonderful staff. Easy parking. Good size room. Clean. Hot water pressure wonderful. Will stay again.

Stayed in September 2024

The view from our window was toward the back of the hotel toward the old mall. Wausau is so beautiful it would have been nice to have had a better view of the city.

Our stay was wonderful. The bed was very comfortable. The breakfast was good but was not hot. I realize it's difficult to keep eggs and pancakes hot in the food warmers. The Char restaurant is beautifully appointed.

Stayed in August 2024

Excited to try out the pool. However, the pool was too cold to go in and the Jacuzzi was too cool as well to enjoy.

There are comfortable. We requested a crib and it was there without us having to ask for it on check in.

Stayed in July 2024

I was disappointed that you did not offer daily room cleaning or at least every other day. I tried to schedule it when I needed it and I was put off for one more day. The bathroom area really needs a little clean up daily as well as the kitchen (we used dishes and glasses). This is the reason I only have the hotel an 8. The overall hotel is a bit tired. Could use a facelift and updates. Still feels like the 1990s or early 2000s.

The location was very convenient. Char is a really fantastic restaurant. We had breakfast, lunch and dinner there and it was great. Anaka out dinner server was exceptional. Jerry and Brigette helped us one evening with cocktails and appetizers and there were very good too. I did not get the lady’s name who worked breakfast Monday thru Friday. She was fantastic. She gave us a great start to our days while we were there.

Stayed in July 2024

The bar didn't open until after 4pm. And the morning breakfast was not very good.

Stayed in June 2024

The room was so hot. As soon as you hit the 3rd floor, you felt the the temperature difference.

The location was great. The free breakfast was phenomenal. House keeping was also great!

Stayed in June 2024

The decor is a bit outdated. Time to refresh the rooms perhaps.

Great staff! Very convenient parking and sizable rooms.

Stayed in May 2024

Old a/c units not well maintained, pool too small and not accessible by the same elevator that takes you to the lobby. Continental breakfast barely contained any meat… limited options

Great location, friendly staff, sheltered parking

Stayed in March 2024

Had to walk quite a bit down the long hallways to get back and forth from my vehicle. The bed was not very comfortable in room 443, I could feel the metal coils as I was trying to sleep on it. I have stayed here before and the beds in most other rooms are fine.

I appreciate the hospital rate, it helped with the financial stress during my treatments

Stayed in February 2024

Bed and pillows are a little harder than I personally prefer.

Very nice and clean. Friendly staff. Loved our room.

Stayed in January 2024

Parking lot and pay station

Quiet

Stayed in November 2023