The reception staff. They did not inform me about the ongoing renovations inside and outside the hotel. As a first-time guest, this information would have been helpful in managing my expectations. Additionally, their demeanor seemed unapproachable, with a lack of eye contact and proactivity. One evening, there were two fire trucks outside the hotel. While entering, I inquired with the reception staff about the situation. Unfortunately, they simply responded with "no" and did not show any concern for my safety or attempt to gather further information. I believe a little more attentiveness and proactive communication from the reception staff could significantly enhance the guest experience.

The room is comfortable and clean. Gym facility is great. The location is very good, easy to walk to most of the restaurants, offices and touristic places.

Stayed in May 2024

Room service was slow. Ordered a cup of coffee. Waited 40 minutes and eventually cancelled the order because it took so long

Good location. Friendly staff

Stayed in February 2024

My room smelled like mold and the shower was never clean. Room 1009

The pool!!

Stayed in October 2023

I, her husband hated the extra soft bed, I missing work today because my back is super bad

Wife loved the Breakfast and the extra soft bed

Stayed in September 2023

The service at both bars-in the lobby and in the restaurant was terrible. Had to literally call "excuse me" because they would never come check if you needed anything. Just not enough staff I guess. The carpet in the common areas was pretty dirty. I like moody hotels but in my opinion the lights should be turned about 30-50% brighter in the hallways.

Location next to concert venue. Room felt clean.

Stayed in July 2023

expensive room service

location

Stayed in May 2023

Bar and other areas were under renovation, it would have been very informative for guests to know this before booking this location

Location

Stayed in August 2024

Got bumped to another hotel due to ‘ongoing renovations’

Stayed in August 2024

The hotel was under construction. I didn't get any rest because the construction was so loud

I didn't like anything

Stayed in June 2024

Used two coffee pods before the coffee maker didn't crush them. My traveling friends said the same thing.

coffee in the lobby, friendly staff

Stayed in October 2023

Location

Staff

Stayed in May 2023

no cons from me

it was gorgeous!

Stayed in March 2023

We showed up to check in and they said they were over booked and they had to move us to another hotel. I told the manager they should have called us to let us know, Because we would have not traveled 3 hours to stay there. I booked the reservation 3 months in advance.

Stayed in April 2023

hard beds - not “quality-firm” either - just hard, low quality mattresses. low quality linens. mistakes on room service. rude room service. long wait times for room service. rude and inefficient valet parking who didn’t exactly inspire confidence that my car would be ok. the cost was fine considering I could walk next door with my teen daughter to a concert - but for the cost, they need to make it less like a crash pad and more like a decent hotel. oh yeah and don’t charge me 5 bucks for a bottle of water and remind me not to steal the toiletries. it’s just cheap and embarrassing unless you are Fairfield inn or something. I know it’s not the 4 seasons but come on. the nickel/diming was tacky. also, it’s 2023. no need to charge 15 bucks for Wi-Fi anymore. again with the nickel and diming. oh, and thanks for letting me know that if I steal the in-room steamer it will cost me 60 bucks. the signage everywhere about all the stuff I might steal just made me wonder what kind of dive hotel I’m actually staying in. At least give me the courtesy of pretending I’m not at the Cecil.

location to Moody Theatre; clean/safe part of town. Brian at the desk was kind, friendly, and professional when we checked in.

Stayed in March 2023

I changed the timing on this reservation via Booking and Booking.com dropped the ball and left it to me to pay. Done with Booking.

I changed the timing on this reservation via Booking and Booking.com dropped the ball and left it to me to pay. Done with Booking.

Stayed in December 2022

It was just ok.

The bed was very comfortable.

Stayed in October 2022

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in December 2024

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in August 2025

There are no comments available for this review

Stayed in August 2025

There are no comments available for this review

Stayed in June 2025

There are no comments available for this review

Stayed in December 2024