The main pool had an issue where there was no water (though they were refilling it) - PLUS its Very hard to get lounge chairs during the day if you don't get down to the pool by 7AM, or whenever they open. Also, strange that you use a key and not a card to open and lock your hotel room door - very antiquated. Lastly there were no USB plugs that were convenient bed side to charge phones and ipads etc - only ones available high up on the wall above the beds attached to the light that you couldn't reach Overall - the resort needs ALOT of upgrading - and TLC

The camraderie with the other visitors - to us, is the main attraction - families that have been staying there for years - but the resort has a lot of things to offer - recreation wise and entertainment, so you never have to leave the property

Stayed in July 2025

The rooms need to be updated

I think the rooms need to be updated

Stayed in July 2025

Hotel is old and in need of renovation. Still charging top dollar like in its hey day Park across street and walk with no crosswalk to hotel Breakfast took forever due to a lack of kitchen staff No conditioner in two rooms

Stayed in May 2025

The entire hotel was very dated and smelled like mold. It did not seem clean either.

Close proximity to bethel woods and small town Catskill amenities

Stayed in August 2024

It was dated. We had to park across the street and the walk from the lot to the hotel was dark.

It was quiet despite being a family resort. The breakfast was pretty good.

Stayed in August 2024

The parking lot can definitely be re-done and I feel there should be a better walkway from the parking lot to the main hotel. Our room was also very dated but it was nostalgic in a way.

The location is extremely peaceful and the entrance area is beautifully kept, I was impressed with the fountain and flowers on the property.

Stayed in July 2024

It would have been nice if the pools, breakfast and other amenities opened earlier in the morning, half of the things were closed during our stay at this property.

Stayed in July 2024

Musty smell

Stayed in July 2024

The room and all that carpeting got to get rid of the carpeting

The facility was great and our room was awful and far far away needs to be updated. The bathroom was not good dripping water. It smelled of mildew, but the grounds are nice and the food was good and your staff were very friendly and accommodating.

Stayed in July 2024

Rooms are really dated, worn out, and old and need to be improved.

Activities are good

Stayed in August 2023

The staff from the cafeteria were rude 😒 one of them seems like having a bad day and was giving bad attitude to everyone

We like almost everything

Stayed in August 2023

The inside of the whole place smelled musty and moldy. Could not check in until exactly 4 pm or after. Rooms were dated for the money spent.

Stayed in August 2023

The place needs an upgrade, big time. My key card didn't always work, which was a pain in the butt. I didn't like having to carry around that room charge card; the room number should have been sufficient for charges. My cell service was spotty for a resort like that, I also found it extremely odd that there was no USB port in the room; had to buy a brick at the hotel gift shop so I could charge my phone and laptop.

I liked the price of the add-ons; very reasonable. I went up to go to a concert at Bethel Woods and was able to get a seat on the hotel shuttle for $25. That was money well spent since I was alone. It made the concert experience all that much more memorable.

Stayed in July 2023

Out dated , price ,

Close to bethel, location

Stayed in June 2023

Game room, bingo

Staff, atmosphere, spa hot tub, pools

Stayed in July 2025

Bathrooms need updating Smoking in non smoking areas

Rooms were large and comfortable Property and amenities were nice

Stayed in June 2025

If you are not a time share holder, expect discrimination On our two days breakfast experience, a server with a named Maza displayed a very rude demeanor by yelling at me just because I took a cup from another table for my son. This staff not only disrespected me but had totally ignored my whole family needs while we're dining by not asking us if we need anything. I have to constantly raise my hand and ask for assistance while he comes to other guests and constantly ask if they need anything. When the issue was brought up to the maitre-d' names Randy, instead of addressing their staff of the disrespectful behavior, we were threatened that we would be removed from the dining. We then spoke to the operations manager, Carol, who was very arrogant as well. Telling us that we should not have taken the cup repeatedly from another table. Whoever is reading this, what do you think.? Instead of apologizing for the incident,she is defending her staff behavior. THIs is unacceptable. Customers should be treated with respect no matter what. The staff can just easily replace the cup I took with no issues. THE MANAGEMENT DID NOT SHOw any concerns with their guests. Instead, made us feel that it was our fault. Do not come here if you do not want to experience discrimination.

I like the show very much and the ski activities.

Stayed in December 2024

Front desk staff was rude, food was mediocre, 2 out of 4 bumper boats were not working, saw an ant crawling on my bed, beds in room just had a sheet and thin blanket- no bedspread or comforter, when checking in - no bell hop, no cell service - had to go out of the building to use a phone. No valet service like there use to be. All in all staff didn’t look or sound like they liked being there either.

Stayed in August 2024

Understaffed and rude staff, broken amenities, barely any food options, dirty, smelly and plenty of stray animals.

The breakfast and dining room staff were the highlight, not a bad room, but it smelled bad.

Stayed in August 2024

Not clean, smelled, poor hospitality, poor food quality, room not stalked with towels, toilet paper, the electrical outlets, and lamp did not work and charged extra for maintenance. This should be charged when paying $400/night for a room that should be stocked and in working order. Parking and amenities not customer friendly. The indoor heated pool was closed and unavailable the entire stay. For a resort and this price cost, there was deceptive advertising which is disdainful. I do not recommend this lodging resort.

The property location was beautiful and peaceful.

Stayed in July 2024

Everything, old smelly, outdated and worn.

Kid pool was nice

Stayed in July 2024

Some cosmetic updates might be needed. Pool bar frozen drink machine down

We were impressed with our time there. We loved all the activities and relaxed vibe. Gus in the dining room was wonderful. Loved the Italian heritage presence. It was a pleasant surprise.

Stayed in July 2024

The wait time for food at the cafe restaurant the first night was ridiculously long, like about an hour and a half and we had 13 hungry kids. They said they were understaffed but we didn’t even get a menu for the longest time. Our friends at the next table said they waited an hour to get their drinks. It didn’t seem overly busy and they had a few people working. The second night was much better.

So much to offer all ages, great for families.

Stayed in February 2024

Love Doc Holiday and Joy. It is a Cruise on land . The tree is gorgeous really gets you in the spirit of Xmas

Stayed in December 2023