Reviews of Villa Montes Hotel 3 stars
620 El Camino Real, San Bruno, CA 94066, United States
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewClose to airport. Nice big rooms. Well decorated and themed.
Nothing.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewFree parking on site, close to airport, comfortable rooms
Nothing
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewShower head was strong
Kitchen had NO supplies
Reviewed: 9 August 2025 · Stayed in June 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in May 2025
Verified reviewAmazing location and great staff
The ac wasn’t as cool
Dear Leslie, Thank you for your wonderful review! We’re so glad you enjoyed our amazing location and staff during your stay. We appreciate your feedback about the AC and will have our team check it to ensure it’s cooling properly for future guests. We hope to welcome you back again soon! Warm regards, Villa Montes Hotel
Dear Leslie, Thank you for your wonderful review! We’re so glad you enjoyed our amazing location and staff during your stay. We appreciate your feedback about the AC and will have our team check it to ensure it’s cooling properly for futur… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewGreat hotel, comfortable. A short drive away from the airport so very convenient for early morning flights.
Thank you for your kind words! We’re glad you enjoyed your stay and found our location convenient for your travels. We look forward to welcoming you back on your next trip. Warm regards, Asad Shaikhji General Manager Villa Montes Hotel
Reviewed: 9 July 2025 · Stayed in June 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewThe price was right. The hotel itself was classier than I expected, but it was a little worn.
There was something weird going on with the keys. When we first checked in, they said their key machine was not working. The manager took us up, let us in, and told us they would let us know when the keys were ready. We didn't get a call, so when we left for dinner, we stopped at the desk to ask about what we should do when we came back and she said "oh, your keys are ready". No problem. The next day, when we returned home, the keys wouldn't work. We were told that they must have been demagnitized. Again, we had to be let into our room and wait to get our keys. It was an irritation rather than a big deal.
Dear HIPPYMA, Thank you for staying with us and for taking the time to share your experience in such thoughtful detail. We're really glad to hear you found good value in your stay and that the comfort and cleanliness of the hotel met — or even exceeded — expectations. That said, I want to sincerely apologize for the inconvenience caused by the key card issues. While I’m glad our team was able to assist promptly, we understand how repeated disruptions like that can take away from an otherwise smooth stay. We're actively working on improving that system to prevent future guests from experiencing the same frustration. We truly appreciate your feedback — both the good and the constructive — and hope you'll consider staying with us again so we can provide an even better experience next time. Warm regards, Asad Shaikhji General Manager Villa Montes Hotel
Dear HIPPYMA, Thank you for staying with us and for taking the time to share your experience in such thoughtful detail. We're really glad to hear you found good value in your stay and that the comfort and cleanliness of the hotel met —… Show more
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewClose to the airport. Free parking. Free breakfast.
Dear Brian, Thank you for your kind review and for highlighting what you enjoyed most — especially our location, parking, and breakfast. We're glad everything came together to make your stay a pleasant one. We appreciate you choosing Villa Montes and hope to welcome you back the next time you're in the area. Warm regards, Asad Shaikhji General Manager Villa Montes Hotel
Dear Brian, Thank you for your kind review and for highlighting what you enjoyed most — especially our location, parking, and breakfast. We're glad everything came together to make your stay a pleasant one. We appreciate you choosing … Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewParking and employees
They diducted USD 200 as insurance and told me it will be returned back to my account in couple of days but the haven't returned it yet.
Dear Mr. Khalid, Thank you for taking the time to share your feedback. I’m very sorry to hear that your stay did not meet your expectations, and I apologize for the frustration caused by the delay in your deposit refund. Please know that the security authorization is usually released within a few business days, depending on your bank. However, I understand how important this matter is to you, and I would like to personally assist in resolving it as quickly as possible. Thank you again for your honest feedback, it helps us improve. We hope to have the chance to welcome you back and provide a much better experience. Warm regards, Asad Shaikhji General Manager Villa Montes Hotel
Dear Mr. Khalid, Thank you for taking the time to share your feedback. I’m very sorry to hear that your stay did not meet your expectations, and I apologize for the frustration caused by the delay in your deposit refund. Please know that … Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewOur second time staying at the Villa Montes, and Lord willing there will be a third. EXCELLENT hotel, friendly staff and outstanding housekeeping in a place so clean you could eat off the floors if you had to. Speaking of eating, the breakfast buffet is well-presented and hearty. We love the Villa Montes and can't wait to return in 2026!
The Internet is weak and inconsistent.
Dear Daniel, Thank you so much for returning to Villa Montes and for your wonderful words! We’re thrilled to hear you felt right at home again and appreciated our team and housekeeping. It means a lot to us to be part of your travels. I also want to sincerely apologize for the inconsistent internet during your stay. We’re actively working on upgrading our connectivity so that your next visit will be even smoother. We can’t wait to welcome you back in 2026 — and hopefully many more times after that! Warm regards, Asad Shaikhji General Manager Villa Montes Hotel
Dear Daniel, Thank you so much for returning to Villa Montes and for your wonderful words! We’re thrilled to hear you felt right at home again and appreciated our team and housekeeping. It means a lot to us to be part of your travels. I a… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewLocation, bedding, bathroom towels
Staff who was there when we checked in around 5:00 PM PST. She was not helpful as the internet was not working and faced challenges while trying to connect. WIFI. Also the coffee machine in the room was full of dirt and she didn't got it change
Dear Guest, Thank you for your feedback. We're glad to hear you appreciated our location, bedding, and bathroom amenities — those are areas we take pride in. However, I’m truly sorry to hear about the issues you faced during check-in, particularly with the internet connection and the condition of the in-room coffee machine. That’s not the experience we want our guests to have, and I will be personally reviewing this with the team to ensure it’s corrected moving forward. We appreciate you bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay. Warm regards, Asad Shaikhji General Manager Villa Montes Hotel
Dear Guest, Thank you for your feedback. We're glad to hear you appreciated our location, bedding, and bathroom amenities — those are areas we take pride in. However, I’m truly sorry to hear about the issues you faced during check-in, p… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in March 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewBeds were comfortable, close to airport, free parking, staff was great
The bathroom smelled a little weird
Dear Guest, Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed the comfortable beds, convenient location, free parking, and that our staff made a great impression. We do apologize for the odor in the bathroom and will be sure to address this with our housekeeping team. We appreciate your comments and hope to welcome you back again soon. Warm regards, Asad Shaikhji General Manager Villa Montes Hotel
Dear Guest, Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed the comfortable beds, convenient location, free parking, and that our staff made a great impression. We do apologize for the odor in th… Show more
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewActually nothing!
There is bad odor in the room! I don’t feel clean and comfortable. I am sorry!
Dear Sultan, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and regret that the condition of the room did not meet your expectations. Cleanliness and comfort are top priorities for us, and we sincerely apologize for the odor you encountered during your stay. Please rest assured that we will address this issue with our housekeeping team to ensure that it is resolved promptly. We value your input and hope to have the opportunity to welcome you back for a more pleasant stay in the future. Warm regards, Asad Shaikhji General Manager Villa Montes Hotel
Dear Sultan, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and regret that the condition of the room did not meet your expectations. Cleanliness and comfort are top priorities for us… Show more
Reviewed: 3 May 2025 · Stayed in April 2025
Verified reviewIt was very convenient to SF airport.
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Dear Doris, Thank you so much for your wonderful review! We’re thrilled to hear that our location made your travel experience more convenient and that everything from cleanliness to comfort met your expectations. It was our pleasure to host you, and we hope to welcome you back the next time your travels bring you through San Francisco. Safe travels, Asad Shaikhji General Manager Villa Montes Hotel
Dear Doris, Thank you so much for your wonderful review! We’re thrilled to hear that our location made your travel experience more convenient and that everything from cleanliness to comfort met your expectations. It was our pleasure to hos… Show more
Reviewed: 30 April 2025 · Stayed in April 2025
Verified review