Reviews of Utica Rest Inn 2 stars
238 North Genesee Street, Utica, NY 13502, United States
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Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewLeaving
There was pee stains in the bed and it was still wet when I went to get in it. When I went to get new sheets/ a different room/ a refund, I was awarded no of those options. Slept on the floor. Could've slept in my car at Walmart and been more satisfied
You arrived at 6pm in your room and there were no complaints about the condition of the bed. You went in and out of the room multiple times (per security camera footage) until finally arriving at the front desk at 2 am extremely intoxicated letting us know about your bed sheets. What you fail to mention is that throughout the night you decided to make multiple corners of our property a personal urinal (security camera footage available). After all the mess we had to clean up after you, we also wish you slept in your car at Walmart. Absolutely awful what housekeeping had to deal with after your departure.
You arrived at 6pm in your room and there were no complaints about the condition of the bed. You went in and out of the room multiple times (per security camera footage) until finally arriving at the front desk at 2 am extremely intoxicated… Show more
Reviewed: 7 June 2025 · Stayed in May 2025
Verified reviewthe staff was helpful it was rainingso they told us to park our motorcycle at the front door over hang so polite
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 15 March 2025 · Stayed in March 2025
Verified reviewReviewed: 6 January 2025 · Stayed in January 2025
Verified reviewNothing.
The room was disgustingly dirty. The thermostat was set too high and not able to be adjusted. It broke off the wall when we tried to adjust it. The bathroom was dirty.
Reviewed: 2 January 2025 · Stayed in December 2024
Verified reviewReviewed: 2 October 2024 · Stayed in September 2024
Verified reviewNo breakfast
Room needed major upgrades. A hole in the drywall and deteriorating window sills that needed work and paint. Generally poor condition.
Reviewed: 19 September 2024 · Stayed in September 2024
Verified reviewReviewed: 29 August 2024 · Stayed in August 2024
Verified reviewReviewed: 26 August 2024 · Stayed in August 2024
Verified reviewReviewed: 14 August 2024 · Stayed in August 2024
Verified reviewComfortable beds.
The area is a little quetionable.
Reviewed: 6 August 2024 · Stayed in August 2024
Verified reviewReviewed: 22 July 2024 · Stayed in July 2024
Verified reviewmicrowave in the room would have been nice.
Reviewed: 22 July 2024 · Stayed in July 2024
Verified reviewReviewed: 21 July 2024 · Stayed in July 2024
Verified reviewReviewed: 15 July 2024 · Stayed in July 2024
Verified reviewNo breakfast
booking me on the second floor I'm unable to do stairs no elevator No receptacle by the bed for my CPAP machine Gave US for one night.
Reviewed: 8 June 2024 · Stayed in May 2024
Verified reviewReviewed: 23 May 2024 · Stayed in April 2024
Verified reviewReviewed: 17 May 2024 · Stayed in May 2024
Verified reviewNo breakfast was available. Room was clean overall.
Ice bucket in room but no ice machine at hotel. Arrived at 5pm and no one at desk. Had to call up phone number and they stated that they would get someone there. They called back gave me room number and code to get in. Spent two nights there and never saw anyone at desk.
Reviewed: 7 May 2024 · Stayed in April 2024
Verified reviewThis hotel seemed safe, reliable, and clean during the 8 hours I was there overnight on a roadtrip. It smells a little funky and the rooms are very dated, but hey, you get what you pay for, and this was the lowest price in town that was still available before the 2024 total solar eclipse. I appreciated the clean bedding and towels.
No one was initially available when I arrived around 10pm at the front desk to check in. A few minutes after I buzzed the bell, a guy showed up. He didn't seem happy to be there (to be fair, I guess I wouldn't be either). The rooms and furniture are very dated, but it wasn't a big deal.
Reviewed: 9 April 2024 · Stayed in April 2024
Verified reviewThe property didn’t feel safe left and found another room was traveling with grandson and we got out of there as fast as we could