Reviews of Uptown Suites Extended Stay Austin TX - Round Rock 3 stars
2006 Grand Avenue North, Austin, TX 78728, United States
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Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe staff and GM were very professional and attentive. This place should be rated higher. Rooms were clean facility kept up and house keeping respectful and quick.
Only thing missing is a pool
Reviewed: 13 April 2025 · Stayed in March 2025
Verified reviewBlanket has some type of object on it could be paint or sone type of polish i have pictures. Dissatisfied
Reviewed: 12 April 2025 · Stayed in March 2025
Verified reviewPrice and location
They asked way too many personal questions while checking in. The front desk person was aggressive and argumentative.
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewCould not reach them to add a credit card and they would not allow me to stay
Rude
Reviewed: 20 March 2025 · Stayed in March 2025
Verified reviewThe staff were very friendly and accommodating.
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewAn extra bed was requested in advance, but the request was not granted. To resolve the situation, I tried to book another room, but without success. The staff's laziness is notorious, the location is terrible, the service is terrible. I do not recommend it. There is a strong smell of marijuana and heavy traffic.
An extra bed was requested in advance, but the request was not granted. To resolve the situation, I tried to book another room, but without success. The staff's laziness is notorious, the location is terrible, the service is terrible. I do not recommend it. There is a strong smell of marijuana and heavy traffic.
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewWe didn’t get a room. I made the reservation but it was after midnight and the lady at the desk said we’d have to come back in the morning to get the room.
They refused to check us in. I made the reservation online and it didn’t pull up when we got there and she said there was no way to pull it up and to come back in the morning and they would get us a room.
Reviewed: 14 January 2025 · Stayed in January 2025
Verified reviewneeded a refund and didn't receive it
Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher and you couldn't stay longer. Heidi, General Manager
Reviewed: 12 January 2025 · Stayed in January 2025
Verified reviewNothing
Everything service and was charged $515 for 1 night when I have receipt for 1 night $130
Hi Jaime! Thank you for your review. We are glad you enjoyed your stay at InTown Suites. Our extended stay properties are more like an apartment than a hotel. On average, our guests stay multiple weeks at a time and InTown becomes home! Offering the essentials at check-in allows us to keep the cost as low as possible, which our guests appreciate. Thanks again, and we hope to see you again soon! Heidi, General Manager
Hi Jaime! Thank you for your review. We are glad you enjoyed your stay at InTown Suites. Our extended stay properties are more like an apartment than a hotel. On average, our guests stay multiple weeks at a time and InTown becomes home! Off… Show more
Reviewed: 2 November 2024 · Stayed in September 2024
Verified reviewReviewed: 1 October 2024 · Stayed in September 2024
Verified reviewThey don’t have the correct name for reservations and I was charged and not provided service or room
No
Emily – Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! Heidi , General Manager
Reviewed: 22 September 2024 · Stayed in September 2024
Verified reviewReviewed: 16 September 2024 · Stayed in September 2024
Verified reviewReviewed: 7 August 2024 · Stayed in May 2024
Verified reviewReviewed: 22 July 2024 · Stayed in July 2024
Verified reviewSeemed sound proof. Clean. They have required housekeeping. I didnt like that at every entrance there are men just standing by the doors. I'm a female traveling alone and stay at hotels weekly. It's intimidating and unsafe feeling having to pass 1-3 men as I try to get to the door. Yes there is security but it more for front desk then for guest.
Reviewed: 10 July 2024 · Stayed in May 2024
Verified reviewReviewed: 15 June 2024 · Stayed in June 2024
Verified reviewN/A
N/A
Reviewed: 6 June 2024 · Stayed in March 2024
Verified reviewReviewed: 3 June 2024 · Stayed in June 2024
Verified reviewAccessibility Functionality of room
Sketchy area Dirty carpet One elevator
Hi Christian – Thank you for your review. We are glad you were satisfied, but want to make an even bigger impact. We hope to get to five stars on your next visit! Traci Tovar, General Manager
Reviewed: 25 May 2024 · Stayed in May 2024
Verified reviewReviewed: 18 May 2024 · Stayed in May 2024
Verified reviewReviewed: 6 May 2024 · Stayed in April 2024
Verified reviewReviewed: 28 April 2024 · Stayed in April 2024
Verified review