6.6

Reviews of Essence hotel 3 stars

611 Degraw Street, Brooklyn, NY 11217, United States

  • 7.0 Good
    Marcos

    Reviewed: 1 September 2025 · Stayed in June 2025

    Verified review
  • Walji

    Reviewed: 27 August 2025 · Stayed in August 2025

    Verified review
  • Anonymous

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review

    Room 310 door did not close properly. Overpriced for room, thin towels, was not aware of breakfast.

    Property response:

    Thanks for giving us the review.

    Essence hotel
    26 August 2025
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  • Libor

    Reviewed: 1 August 2025 · Stayed in July 2025

    Verified review

    Close to metro, u can survive the stay

    Uh, look I am European, I am not used to this quality vs. price maddness.

    Property response:

    Thank you for sharing your feedback. We understand that expectations around quality and pricing can vary depending on where you're traveling from, and we’re sorry to hear that your experience didn’t fully meet your standards. Our location near the metro is something many guests find convenient, and we strive to provide value for that accessibility. That said, we take your comments seriously and will continue working on improving the overall guest experience. We appreciate you choosing to stay with us and hope to have the opportunity to better serve you in the future.

    Thank you for sharing your feedback. We understand that expectations around quality and pricing can vary depending on where you're traveling from, and we’re sorry to hear that your experience didn’t fully meet your standards. Our locat… Show more

    Essence hotel
    1 August 2025
  • Stephanie

    Reviewed: 29 July 2025 · Stayed in July 2025

    Verified review
  • Perez

    Reviewed: 20 July 2025 · Stayed in July 2025

    Verified review

    The house keepers were amazing.

    That the smell of weed that took over our floor and room. Which I know the hotel has minimal control with that. Since some people staying don’t follow the rules.

    Property response:

    Thank you for taking the time to share your feedback. We’re delighted to hear our housekeeping team made a positive impression — they work hard to ensure a clean and welcoming environment, and your kind words mean a lot. We're sorry to hear about the odor you experienced. While we do enforce a strict no-smoking policy, there are rare occasions when guests disregard it. We are continuously working on ways to better monitor and address these issues. We truly appreciate your understanding and hope to have the opportunity to welcome you again.

    Thank you for taking the time to share your feedback. We’re delighted to hear our housekeeping team made a positive impression — they work hard to ensure a clean and welcoming environment, and your kind words mean a lot. We're sorry to… Show more

    Essence hotel
    20 July 2025
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  • Anonymous

    Reviewed: 8 July 2025 · Stayed in July 2025

    Verified review
  • Michael

    Reviewed: 8 July 2025 · Stayed in July 2025

    Verified review
  • Matthew

    Reviewed: 8 July 2025 · Stayed in July 2025

    Verified review

    Bed was very comfortable and there was a lot of storage space in the unit

    It was expensive and the room was very small

    Property response:

    We appreciate your feedback and are pleased to hear that you enjoyed the comfortable bed and spacious storage options. We're sorry to hear that the room size and pricing did not fully meet your expectations. Your comments are valuable and help us enhance our guest experience moving forward.

    We appreciate your feedback and are pleased to hear that you enjoyed the comfortable bed and spacious storage options. We're sorry to hear that the room size and pricing did not fully meet your expectations. Your comments are valuable a… Show more

    Essence hotel
    8 July 2025
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  • Alison

    Reviewed: 7 July 2025 · Stayed in June 2025

    Verified review

    Breakfast was adequate - can't recall juice, yogurt and breakfast bar. Would rather a little more effort. Maybe coffee, orange juice and bagel.

    Pillows. Breakfast.

    Property response:

    Thank you for your feedback! We're glad to hear you found the breakfast adequate, and we truly appreciate your suggestions. . Your feedback! help us to improve and We're glad to hear you found the breakfast adequate, and we truly appreciate your suggestions.

    Thank you for your feedback! We're glad to hear you found the breakfast adequate, and we truly appreciate your suggestions. . Your feedback! help us to improve and We're glad to hear you found the breakfast adequate, and we truly ap… Show more

    Essence hotel
    7 July 2025
  • Klaudia

    Reviewed: 2 July 2025 · Stayed in July 2025

    Verified review
  • Andrea

    Reviewed: 26 June 2025 · Stayed in June 2025

    Verified review

    It was an excellent place to stay for a short time.

    Although the room was small (as expected), some shelves on the wall could be helpful, instead of a big TV screen.

    Property response:

    Thanks for the great feedback! We’re glad you enjoyed your stay and appreciate your helpful suggestion — definitely something for us to think about moving forward.

    Essence hotel
    26 June 2025
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  • Annalee

    Reviewed: 20 June 2025 · Stayed in June 2025

    Verified review

    Staff was exceptional. Room was small but had everything one would need. Liked the picture on the shade. Clever.

    Street parking if you are lucky. Should advise parking garage blocks away. Street signs are difficult to follow. So many HAD NO PARKING 3AM -6AM. I didn't see anyone move car. I parked in what I thought was a legit spot 3in afternoon. Went to Barclays for a liberty game, 10 min walk. Back to hotel around 10:30 decided to walk around to check on Car. It was gone! Stolen or towed? Called 911 who couldn't help unless I knew what happened. Directed to call 311. Yes it was towed! When we decided to park there thought was...what's the worst thing could happen? A ticket. WRONG! Ticket issed and booted. If not returned to find boot in 2 hours it's towed. Regular SUV totaled $370. $185 regular car which it was but if booted it's considered Heavy Duty price jump to $370 plus cc fee. $60 ticket and 380 tow. Plus $25 for parking garage we found 11:30 that night, 2 blocks from hotel, for overnight. And $20 taxi to get to tow facility. So much for the great value at the hotel.

    Property response:

    Thank you for your kind words about our staff and the room. We're glad you found the decor clever and enjoyed your overall stay. We sincerely apologize for the parking difficulties and appreciate your honest feedback. We’re continuously working to improve our guest experience and will take your comments into account. We hope your trip overall was enjoyable, and we look forward to welcoming you back in the future!

    Thank you for your kind words about our staff and the room. We're glad you found the decor clever and enjoyed your overall stay. We sincerely apologize for the parking difficulties and appreciate your honest feedback. We’re continuously… Show more

    Essence hotel
    20 June 2025
  • Anonymous

    Reviewed: 1 June 2025 · Stayed in May 2025

    Verified review
  • Sarah

    Reviewed: 27 May 2025 · Stayed in May 2025

    Verified review

    Filthy - sheets disgusting, sink and shower dirty, room so tiny couldnt even open my suitcase and had to shuffle sideways and bent over to get around the bed

    Property response:

    Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet expectations. We appreciate your comments, as they help us identify areas for improvement. While our rooms are designed to maximize space in a compact layout, we understand this may not suit everyone's needs and will take your comments into consideration for future enhancements. Cleanliness is a top priority for us, and we’re addressing your concerns with our housekeeping team to ensure our standards are upheld. We hope to have the opportunity to welcome you back and provide a much-improved experience.

    Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet expectations. We appreciate your comments, as they help us identify areas for improvement. While our rooms are designed to… Show more

    Essence hotel
    27 May 2025
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  • Richie

    Reviewed: 25 May 2025 · Stayed in May 2025

    Verified review
  • 3.0 Poor
    James

    Reviewed: 24 May 2025 · Stayed in April 2025

    Verified review

    no hot water saturday PM, noisy

    Property response:

    Thank you for your feedback. We're sorry to hear about the inconvenience you experienced with the hot water and noise during your stay. We understand how important a comfortable and relaxing environment is, and we’re actively working to prevent these issues from recurring. We truly appreciate your patience and understanding, and we're glad you chose to stay with us. We hope to have the chance to welcome you back for a smoother and more enjoyable visit.

    Thank you for your feedback. We're sorry to hear about the inconvenience you experienced with the hot water and noise during your stay. We understand how important a comfortable and relaxing environment is, and we’re actively working to… Show more

    Essence hotel
    27 May 2025
  • Cesar

    Reviewed: 19 May 2025 · Stayed in May 2025

    Verified review

    Location, low cost

    There is not a large enough table to place bags.

    Property response:

    Thank you for taking the time to share your experience. We're glad to hear our location and value met your expectations. Your comment about the luggage space is noted, and we’ll take it into account as we look at ways to enhance guest comfort. We hope to see you again on your next visit.

    Thank you for taking the time to share your experience. We're glad to hear our location and value met your expectations. Your comment about the luggage space is noted, and we’ll take it into account as we look at ways to enhance guest c… Show more

    Essence hotel
    27 May 2025
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  • Paul

    Reviewed: 18 May 2025 · Stayed in May 2025

    Verified review
  • 7.0 Good
    Hai

    Reviewed: 13 May 2025 · Stayed in May 2025

    Verified review

    no space/shelves for clothing

    Property response:

    Thank you so much for your kind words and excellent rating! We're thrilled to hear that you had a great stay with us and truly appreciate you taking the time to share your experience. Your feedback means a lot to our team, and it’s wonderful to know we were able to make your visit enjoyable and comfortable. We look forward to welcoming you back on your next trip! Warm regards,

    Thank you so much for your kind words and excellent rating! We're thrilled to hear that you had a great stay with us and truly appreciate you taking the time to share your experience. Your feedback means a lot to our team, and it’s wond… Show more

    Essence hotel
    13 May 2025
  • Luis

    Reviewed: 7 May 2025 · Stayed in May 2025

    Verified review

    The hotel is 13 minutes away from the Barclay Center so I could walk to the venue.

    N/A

    Property response:

    DEAR GUEST Thank you so much for your kind words and excellent rating! We're thrilled to hear that you had a great stay with us and truly appreciate you taking the time to share your experience. Your feedback means a lot to our team, and it’s wonderful to know we were able to make your visit enjoyable and comfortable. We look forward to welcoming you back on your next trip! Warm regards,

    DEAR GUEST Thank you so much for your kind words and excellent rating! We're thrilled to hear that you had a great stay with us and truly appreciate you taking the time to share your experience. Your feedback means a lot to our team, an… Show more

    Essence hotel
    13 May 2025
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  • Merissa

    Reviewed: 22 April 2025 · Stayed in April 2025

    Verified review

    Great hotel for a show at Barclays. Tiny but clean room. It has heat, bed, and a shower. What else do you need? The TV worked and landed on 24/7 Dawson's Creek reruns. 10/10 hotel would stay again.

    Property response:

    Thanks so much for the kind words! We're glad to hear you enjoyed your stay and that everything—from the cozy room to the Dawson’s Creek reruns—hit the mark. We agree: sometimes all you need is a clean space, a warm bed, and a good show. Hope to welcome you back next time you're catching something at Barclays!

    Thanks so much for the kind words! We're glad to hear you enjoyed your stay and that everything—from the cozy room to the Dawson’s Creek reruns—hit the mark. We agree: sometimes all you need is a clean space, a warm bed, and a good show… Show more

    Essence hotel
    13 May 2025
  • 3.0 Poor
    Laura

    Reviewed: 20 April 2025 · Stayed in March 2025

    Verified review
  • Twesigye

    Reviewed: 17 April 2025 · Stayed in April 2025

    Verified review
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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