Reviews of Tru by Hilton Round Rock 3 stars
2900 Hoppe Trail, Round Rock, TX 78681, United States
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewFriends
Pillows
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe location was great and close to everything.
That the microwave was down stairs in the lobby and the only ice machine was on the first floor
Thank you so much for the amazing feedback! It was truly a pleasure having you, and we so glad you enjoyed your time with us. We Tru-ly hope we get the chance to welcome you back again soon! -Terraye
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in July 2025
Verified reviewKid friendly
No microwave in room but in the lobby
Thank you so much for the amazing feedback! It was truly a pleasure having you, and we so glad you enjoyed your time with us. We Tru-ly hope we get the chance to welcome you back again soon! -Terraye
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewEverything
Liked it all
Thank you so much for the amazing review! It was truly a pleasure having you, and we so glad you enjoyed your time with us. We Tru-ly hope we get the chance to welcome you back again soon! -Terraye
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewwhat's sad is i like the actual hotel and location. wasn't my first time there. But do better with customer service please.
Needed to cancel one of the nights because my sons fri night game got cancelled. I called them 3 times on thurs.. -'s once one friday. I talked to 3 different people on the phone. and 2 in person when i got there sat. all said would waive the cancellation fee for that night. Sent a cancel request from your app. NO ONE knew how to log in and accept it. One replied to your email and said yes cancel it no charge. but never actually logged in and completed the steps needed. they even manually changed my check in date for that one night. So they said they would take care of it no prob. Well they didn't. If they said they couldn't figure out what to do in the first place and i was going to end up paying for 2 nights i would have came in town and stayed that night!! Now i've been double charged because no one in that building knows what to do when a third party sends a waive fee request. Now you. booking.com will keep my money?!? because my reservation was re done to just aug 16. so they don't get the money. i don't get it waived. I will never use booking.com or stay at that hotel again. And Hilton is going to receive an email. don't tell me you will take care of if something that i won't be charged so i don't go that night.. and then when comes down to it say well, there is knowing i can do.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewVery satisfied....in a good location...liked the difference from one morning and the next
Nothing
Thank you so much for the amazing review! It was truly a pleasure having you, and we so glad you enjoyed your time with us. We Tru-ly hope we get the chance to welcome you back again soon! -Terraye
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewLove the style of the hotel. Our room was small but the furnishings made up for it.
Thank you so much for the amazing review! It was truly a pleasure having you, and we so glad you enjoyed your time with us. We Tru-ly hope we get the chance to welcome you back again soon! -Terraye
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe room was a little noisy because of Interstate 35.
Thank you so much for the amazing score! It was truly a pleasure having you, we apologize for the noisy interstate but we so glad you enjoyed your time with us. We Tru-ly hope we get the chance to welcome you back again soon! -Terraye
Reviewed: 9 August 2025 · Stayed in June 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewIt’s clean, nicely decorated. Front desk staff was so kind
Thank you so much for the amazing review! It was truly a pleasure having you, and we so glad you enjoyed your time with us. We Tru-ly hope we get the chance to welcome you back again soon! -Terraye
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe hotel had everything we needed, and the location is very good
Thank you so much for the amazing review! It was truly a pleasure having you, and we so glad you enjoyed your time with us. We Tru-ly hope we get the chance to welcome you back again soon! -Terraye
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewEverything was nice. Person in room above was a bit noisy.
Breakfast is mediocre
Thank you so much for the amazing review! It was truly a pleasure having you, and we so glad you enjoyed your time with us. We apologize that the breakfast did not meet standards but we Tru-ly hope we get the chance to welcome you back again soon! -Terraye
Thank you so much for the amazing review! It was truly a pleasure having you, and we so glad you enjoyed your time with us. We apologize that the breakfast did not meet standards but we Tru-ly hope we get the chance to welcome you back agai… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewFriendly front desk help, and facilities are maintained
The pancake machine was slow and there is only one at breakfast, so there is a line in the mornings. Really not much to complain about.
Thank you so much for the amazing review! It was truly a pleasure having you, and we so glad you enjoyed your time with us. We apologize that the breakfast did not meet standards but we Tru-ly hope we get the chance to welcome you back again soon! -Terraye
Thank you so much for the amazing review! It was truly a pleasure having you, and we so glad you enjoyed your time with us. We apologize that the breakfast did not meet standards but we Tru-ly hope we get the chance to welcome you back agai… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewEverything was so clean, nice service from all staff, everyone so friendly ♥️
Everything is awesome just a microwave in the room would be nice 🙃
Thank you so much for the amazing review! It was truly a pleasure having you, and we so glad you enjoyed your time with us. We Tru-ly hope we get the chance to welcome you back again soon! -Terraye
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewProperty was beautiful, modern, and very clean!
No microwave in room.
Thank you so much for the amazing review! It was truly a pleasure having you, and we so glad you enjoyed your time with us. We Tru-ly hope we get the chance to welcome you back again soon! -Terraye
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in June 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewBreakfast was fine
Room a tad small, low water pressure in shower. Coffee was terrible.
Thank you so much for the amazing review! It was truly a pleasure having you, and we so glad you enjoyed your time with us. We apologize that the water pressure and coffee did not meet the standard we strive to provide. We Tru-ly hope we get the chance to welcome you back again soon! -Terraye
Thank you so much for the amazing review! It was truly a pleasure having you, and we so glad you enjoyed your time with us. We apologize that the water pressure and coffee did not meet the standard we strive to provide. We Tru-ly hope we ge… Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewEverything
Thank you so much for the amazing review! It was truly a pleasure having you, and we so glad you enjoyed your time with us. We Tru-ly hope we get the chance to welcome you back again soon! -Terraye
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewStaff was excellent; particularly after I came back to the hotel around 1 AM & realized I didn't have my access keys. Front desk person did a nice job confirming who I was and cheerfully supplied me with a new key. Entire staff was very friendly.
Thank you so much for the amazing review! It was truly a pleasure having you, and we so glad you enjoyed your time with us. We Tru-ly hope we get the chance to welcome you back again soon! -Terraye