Reviews of Tru by Hilton Pflugerville, TX 3 stars
18700 Hilltop Commercial Dr, Pflugerville, TX 78660, United States
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewVery friendly staff
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe room and the breakfast were great.
When we tried to check-in at 2pm, we were told by a staff member at the front desk that our room was not ready, and we had to wait until 3pm. The staff member didn't even check to see for any other options that were available for that timeframe. Another staff member (Dashawn) took over when the first staff member left for a break. She checked our reservation and even called the cleaning team to see if any rooms were available. She was able to find an available room, and we were able to check-in right away.
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewGood location
Nothing
Thank you for the amazing review!
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe location is pretty close to Target store and many food outlets. Very clean area.
They do not offer Halal meals and washrooms facilities.
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in June 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in May 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewHad ants in my room and was bitten. Also the security lock(bolt luck) not working. Maintenance couldnt fix that night.
Good morning, I'm so sorry to hear that, I do show we did compensate you on the pet fees as well as move you to another room. We hope you enjoyed the rest of your stay with us and hope to have you stay with us again soon.
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewFront desk registration both staffers attitude FRONT desk check in was.great as well as with both of them had smile with friendly welcome. GREAT ATTITUDE .THEY WERE AWERSOME.CHECK IN AFTER 3PM. 5/27 2025 .. Breakfast servers (BOTH) were very pleasant and helpful with meals .Black and Spanish cooker and server.Did not get their names .Good service .
Na
Thank you for a 10 out of 10 score! we are glad your check in process went amazing and you were satisfied with breakfast. See you again soon!
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewVery convenient location, the staff was excellent, breakfast was great.
Getting to the location was a bit unique. Lots of turns and stop signs.
Thank you for staying with us, and for you amazing review! we are glad to hear you enjoyed your stay with us, sorry for the in convince that the location caused you.
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewGreat breakfast variety and good service at the front desk. It is very clean, especially in the food court.
A little noisy from the neighboring rooms.
Good evening, Thank you so much for your kind review and for taking the time to share your feedback. We're delighted to hear that you enjoyed our breakfast variety and found service at the front desk to be helpful. We're also glad you apricate the cleanliness of our facilities, particularly in the food court. Regarding the noise from the neighbouring room, we sincerely apologize for any inconvenience this caused. We hope to have a pleasure to welcoming you back soon!
Good evening, Thank you so much for your kind review and for taking the time to share your feedback. We're delighted to hear that you enjoyed our breakfast variety and found service at the front desk to be helpful. We're also glad y… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewGoogle
We liked everything
Thank you so much for the perfect score! We're thrilled you enjoyed your stay and hope to welcome you back soon.
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 15 April 2025 · Stayed in February 2025
Verified reviewReviewed: 14 April 2025 · Stayed in March 2025
Verified reviewStaff was great
Thank you for your feedback, we are glad to hear you enjoyed your stay with us. We hope to see you again.
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewUncomfortable!! Sterile environment
Thank you for your feedback. We're sorry to hear that the environment didn't meet your expectations. We strive to create a comfortable and welcoming space for all our guest and will look into ways to improve. We hope to have the opportunity to welcome you again in the near future.
Thank you for your feedback. We're sorry to hear that the environment didn't meet your expectations. We strive to create a comfortable and welcoming space for all our guest and will look into ways to improve. We hope to have the opp… Show more
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewProperty was clean
Thank you for your feedback we are glad to hear you enjoyed your stay with us we hope to see you again.