Reviews of Travelers Inn Medford 2 stars
954 Alba Drive, Medford, OR 97504, United States
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewI liked the bed, very comfortable and the pillows were great also.
I'm very disappointed that in the four nights of my stay I did not get any maid cleaning or replenishing of coffee. I did have two sets of towels which was good because no maid service with fresh towels. I don't know if no room service is the standard for Travelers motels. I would think vacuuming should be an everyday thing. The internet signal was active, but was there and then it was gone off and on all day and at night too. I'm x
Dear guest, thank you for your feedback—we’re glad you enjoyed the comfortable bed and pillows. We apologize for the lack of daily housekeeping, inconsistent internet, and absence of coffee replenishment during your stay. We’re reviewing our housekeeping schedules and Wi-Fi reliability to ensure rooms are properly maintained and amenities are consistently available, so future guests have a more comfortable and seamless experience. Best Regards, Customer Care Team Travelers Inn
Dear guest, thank you for your feedback—we’re glad you enjoyed the comfortable bed and pillows. We apologize for the lack of daily housekeeping, inconsistent internet, and absence of coffee replenishment during your stay. We’re reviewing ou… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewNothing
I didn’t actually stay when I was pulling in. There were some weirdos outside made me feel very uncomfortable as a single female. I did not feel comfortable and I did not want to stay there, and I tried to cancel my reservation because of me not feeling comfortable and they denied it and charged me anyway and told me they would not let me cancel for free so I did not stay there nor would I ever. And the outside had some broken things on the outside of the building under like a window it just gave me creepy vibes and it’s like tucked in the back. I don’t know only one way in and one way out.
Dear Faith, thank you for your valuable feedback. We’re very sorry to hear you felt unsafe and uncomfortable at our property, especially as a solo traveler. Your safety and peace of mind are extremely important to us. While we cannot discuss reservation policies publicly, we encourage guests to reach out directly to our team for assistance with cancellations and concerns. We’re also reviewing security measures and property upkeep to ensure a safer, more welcoming environment. Thank you for sharing your experience. Best Regards, Customer Care Team Travelers Inn
Dear Faith, thank you for your valuable feedback. We’re very sorry to hear you felt unsafe and uncomfortable at our property, especially as a solo traveler. Your safety and peace of mind are extremely important to us. While we cannot discus… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe stay was very comfortable. We booked thru Booking.com and as we completed the booking it said “Unable to complete this transaction, please try again later”. A bit later we tried again and the 2 room special was no longer available so we booked 2 rooms separately. Upon arrival the clerk said I see you booked 4 rooms? I said no, it said it didn’t go thru. He said well this says 4. He indicated that he couldn’t change it since it was thru Booking.com but while checking into the other rooms I contacted Booking.com and was told it was up to the hotel to agree to change it. He didn’t, but coincidentally,he did alter the other booking for the same stay that we reserved thru Booking.com because our dog couldn’t stay in one of their suites. So long story short we were charged $312.00 for 2 rooms we didn’t use bcuz he wouldn’t help us. I still have a request in with Booking.com to adjust it, if not I’ll stop payment on the card.
The clerk was not helpful to us, we are elderly & disabled and I just feel like he could have helped to fix the first reservation that showed it had not been completed. I should not have to stop payment on the transaction but I will if I have to. The clerk also insisted there were no ground floor rooms available for both rooms so my sister and I had to climb stairs with all of our luggage while he stood and watched two 70 year old, disabled women struggle. Pathetic customer service.
Dear Zana, thank you for your valuable feedback. We’re truly sorry to hear about the difficulties you faced with your booking and the challenges during check-in. We understand how frustrating and exhausting this must have been, especially considering your needs. Your experience with our staff and the lack of assistance in resolving the reservation issue and providing accessible rooms falls far short of the service we aim to provide. We appreciate you bringing this to our attention, and we will share your feedback with management to ensure these concerns are addressed and handled with greater care in the future. Thank you for your patience and honesty. Best Regards, Customer Care Team Travelers Inn
Dear Zana, thank you for your valuable feedback. We’re truly sorry to hear about the difficulties you faced with your booking and the challenges during check-in. We understand how frustrating and exhausting this must have been, especially c… Show more
Reviewed: 9 July 2025 · Stayed in June 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewThe customer service
Dear Manahan, thank you for your kind words! We’re delighted to hear you had a great customer service experience—our team takes pride in making every guest feel welcome. We look forward to seeing you again soon! Best Regards, Customer Care Team Travelers Inn
Dear Manahan, thank you for your kind words! We’re delighted to hear you had a great customer service experience—our team takes pride in making every guest feel welcome. We look forward to seeing you again soon! Best Regards, Customer Care… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewPictures were not even close to what the motel actually looked like. Rooms were not cleaned before we arrived there was smoking in the building very dark place avoid it. Booking.com has yet to refund me my full amount and has not been transparent through the process. I personally will not book through them again.
Dear guest, thank you for your feedback, and we’re truly sorry your experience didn’t reflect the expectations set online. We understand how frustrating it is when photos and reality don’t align, and we are currently re-evaluating our listings to ensure accuracy and transparency for all future guests. Your comments about cleanliness and smoke odors have also been addressed with our housekeeping and maintenance teams. While we can’t speak for third-party booking processes, we always recommend contacting the hotel directly in the future so we can assist you more promptly and ensure your stay meets expectations. Best Regards, Customer Care Team Travelers Inn
Dear guest, thank you for your feedback, and we’re truly sorry your experience didn’t reflect the expectations set online. We understand how frustrating it is when photos and reality don’t align, and we are currently re-evaluating our listi… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewNothing it was beyond gross
I didn't like everything!! No hot water, nothing was clean, dirty towels, dirt n hair and even trash everywhere including the room. And the worst part was finding human poop on one of the beds between the blankets under the sheets, on the mattress and on the DOOR!! Oh n mold in the broke mini fridge and mold in the new fridge they brought in. I am in the middle of typing out a massive email to y'all including 66 photos that I took. This was a dangerous hotel for any and all let alone the children I had with me.
Dear Stephanie-lee, thank you for your valuable feedback. We are sincerely sorry and deeply disturbed to hear about the conditions you described—this is far below the standards we hold ourselves to, and we take your report extremely seriously. Our team has already begun investigating this matter thoroughly, including reviewing room inspections and speaking with staff involved, and we are escalating your feedback to upper management for immediate action. While we cannot undo your experience, we are committed to fully addressing these serious health and safety concerns and ensuring that no guest ever encounters such unacceptable conditions again. Best Regards, Customer Care Team Travelers Inn
Dear Stephanie-lee, thank you for your valuable feedback. We are sincerely sorry and deeply disturbed to hear about the conditions you described—this is far below the standards we hold ourselves to, and we take your report extremely serious… Show more
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewReviewed: 10 April 2025 · Stayed in April 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewReviewed: 31 January 2025 · Stayed in January 2025
Verified reviewDidn't like anything. The place was horrible.
It was the dirtiest place I have ever been. Burn holes in the blankets. Stains on the sheets and pillowcases.. then the sketchy people hanging out in the back was a bit scary.
Dear April, thank you for your feedback. We truly apologize for the issues you experienced during your stay. This is certainly not the level of service or cleanliness we strive to provide. Your comments about the condition of the room and the atmosphere around the property have been shared with our management team. We are committed to improving our standards and ensuring that future guests have a much better experience. Thank you for bringing these concerns to our attention, and we hope you'll give us another opportunity to provide you with a more enjoyable stay in the future. Best Regards, Customer Care Team Travelers Inn
Dear April, thank you for your feedback. We truly apologize for the issues you experienced during your stay. This is certainly not the level of service or cleanliness we strive to provide. Your comments about the condition of the room and t… Show more
Reviewed: 1 January 2025 · Stayed in December 2024
Verified reviewConvenient location
Many vagrants milling around.
Dear Robert, thank you for sharing your feedback. We're glad to hear that you found the location convenient. We understand your concerns about the presence of vagrants and will work with local authorities to address safety and comfort in the area. We appreciate your input and hope to provide you with a more pleasant experience in the future. Best Regards, Customer Care Team Travelers Inn
Dear Robert, thank you for sharing your feedback. We're glad to hear that you found the location convenient. We understand your concerns about the presence of vagrants and will work with local authorities to address safety and comfort i… Show more
Reviewed: 23 December 2024 · Stayed in November 2024
Verified reviewReviewed: 7 November 2024 · Stayed in November 2024
Verified reviewReviewed: 22 September 2024 · Stayed in September 2024
Verified reviewReviewed: 7 September 2024 · Stayed in August 2024
Verified reviewReviewed: 6 September 2024 · Stayed in September 2024
Verified reviewNo breakfast, very bad location
Everything
Dear Jonathan, thank you for your feedback. We’re sorry to hear that the location and other aspects of your stay didn’t meet your expectations. Your comments are important to us, and we’ll use them to improve our services. If you have any specific suggestions for us, we’d love to hear them. Best Regards, Customer Care Team Travelers Inn
Dear Jonathan, thank you for your feedback. We’re sorry to hear that the location and other aspects of your stay didn’t meet your expectations. Your comments are important to us, and we’ll use them to improve our services. If you have any s… Show more
Reviewed: 4 September 2024 · Stayed in July 2024
Verified reviewI liked the air conditioning and it was a good value
That the pool was foggy
Dear Juliet, thank you for appreciating the air conditioning and the value we offer. However, we're sorry to hear about the issue with the pool. We’re looking into this to ensure it meets our usual standards of cleanliness and clarity. We hope to have the opportunity to provide you with a better experience on your next stay. Best Regards, Customer Care Team Travelers Inn
Dear Juliet, thank you for appreciating the air conditioning and the value we offer. However, we're sorry to hear about the issue with the pool. We’re looking into this to ensure it meets our usual standards of cleanliness and clarity. … Show more
Reviewed: 27 August 2024 · Stayed in July 2024
Verified reviewReviewed: 23 August 2024 · Stayed in August 2024
Verified reviewLiked the bathroom counter mirror area right outside bathroom. Had microwave and fridge (I've been to a few motels that have neither)
We were put in a room that was listed as the last one. They never told me it was a smoking room, nor was it listed as one. I didn't even think about the possibility, but it totally reaked in there. It's not like I could just switch rooms it was the last one, plus it was non refundable. Tv stopped working. Burn holes all in the comforter. Long story short, never letting my boyfriend be in charge of booking again, lol
Dear Aimee, thank you for your feedback. We're glad you liked the bathroom counter mirror area and the in-room amenities. However, we're sorry to hear about the issues you faced with the smoking room, the TV, and the comforter. This isn't the experience we strive to provide, and we'll review these concerns with our team to improve our services. If you decide to stay with us again, please reach out directly, and we’ll do our best to ensure a more pleasant experience. Best Regards, Customer Care Team Travelers Inn
Dear Aimee, thank you for your feedback. We're glad you liked the bathroom counter mirror area and the in-room amenities. However, we're sorry to hear about the issues you faced with the smoking room, the TV, and the comforter. This… Show more
Reviewed: 15 August 2024 · Stayed in August 2024
Verified reviewNothing
Homeless everywhere dirty room the door was barely on the hinges. Wife didn't feel safe.
Dear David, we are deeply sorry to hear about your recent experience and the concerns you raised. The issues with cleanliness, the condition of the door, and safety are unacceptable and not reflective of the standards we strive to uphold. We are addressing these problems with our team to ensure improvements are made. Your feedback is crucial in helping us enhance our services, and we regret that we did not meet your expectations. If you have any further concerns or would like to discuss this in more detail, please contact us directly. Best Regards, Customer Care Team Travelers Inn
Dear David, we are deeply sorry to hear about your recent experience and the concerns you raised. The issues with cleanliness, the condition of the door, and safety are unacceptable and not reflective of the standards we strive to uphold. W… Show more
Reviewed: 8 June 2024 · Stayed in June 2024
Verified reviewNothing!!!!! At all!!!
Everything!!!!! People crawling in and out of the windows it was dirty all over the property wasn't too and care of the toilet's didn't work the rooms are nasty I can't write this even lower than a 0
Dear Terrence, we're deeply sorry to hear about your disappointing experience. Your feedback is concerning, and we sincerely apologize for the issues you encountered during your stay, including cleanliness, property maintenance, and functionality of facilities. This falls far below the standard of service we strive to provide, and we understand your frustration. Rest assured, we take your comments seriously and will address these issues immediately with our team to ensure they are rectified. We appreciate your honesty and regret that we failed to meet your expectations. If you would like to discuss your experience further or if there's anything we can do to make amends, please don't hesitate to reach out to us directly. Best Regards, Customer Care Team Travelers Inn
Dear Terrence, we're deeply sorry to hear about your disappointing experience. Your feedback is concerning, and we sincerely apologize for the issues you encountered during your stay, including cleanliness, property maintenance, and fun… Show more
Reviewed: 25 May 2024 · Stayed in May 2024
Verified reviewReviewed: 24 May 2024 · Stayed in May 2024
Verified review