House keeping needs to do there job not have if you going to a job do right the first time

The service was good except the house keeping we ask for toilet paper and she didn't leave no coffee and they didn't vacuum our room or make our bed we stay in a good hotel you expect better and the pool area was so hot and the breakfast area was the same so we didn't get to enjoy those two

Stayed in July 2025

Close to our Dr. office. Good breakfast and very clean hotel.

Stayed in February 2025

Breakfast had several options so anyone could probably find a something they liked. The location was perfect, family member was in hospital just crossed the street.

Stayed in January 2025

Dirty carpet

Great location

Stayed in September 2024

The room was toward the back of the hotel and everytime someone came in or went out the door banged loudly. Very

Cleanliness in the room. Carpet was bare foot welcoming.

Stayed in September 2024

The breakfast wasn't ready on time, but it was not bad.

It was a very nice hotel with a friendly staff.

Stayed in June 2024

The front desk staff, both at check in and check out were unfriendly. At check in there was difficulty finding my reservation and the gentleman was rude and unwilling to search without my continued insistence that I had a reservation and even turned the screen in my face and said I don't have a reservation. Upon check out the lady was not pleasant when I needed to switch cards for payment . I was just overall not happy with the rude customer service received.

The hotel was very clean.

Stayed in March 2024

We only stayed one night but the hotel met all of our expectations. The room was clean and the bed was comfortable.

Stayed in December 2023

Location is right across from the hospitals and in driving distance from a big mall. Our suite was a bit dated but comfortable with 2 BR. If you are there for a hospital stay, it's really convenient. They gave us a room by one of the doors at street level parking, which would be very convenient if we needed to go across the street to a hospital which was not the case. They probably assumed that's why we are there, but we just stopped in Springfield for 1 night on a car trip. No problem, but I would think these are the most used rooms due to proximity to the hospital.

Stayed in September 2023

Great location. Convenient to campus, hospitals, restaurants.

Stayed in May 2023

it seemed dirty. the carpets were dirty we had babies and they were crawling around and their hands and legs and feet were filthy

the location was great and it was very convenient with having breakfast

Stayed in June 2023

Need to step up on the breakfast side of things. It was rough

I like the room. It was nice

Stayed in April 2023

The price was a little high.

Location was great!

Stayed in March 2023

Bar closed too early.

Liked the suite set up. Gave privacy for parents.

Stayed in March 2023

The room 205 needs some maintenance . The kitchen aid sink was leaking in to the cabinet and the toilet don’t flush properly. Probably issues with the flapper

Location

Stayed in August 2025

Couldn’t accommodate us, though I showed them my confirmation

Don’t know, they said they saw my name but didn’t have our reservation

Stayed in May 2025

The hotel was very well maintained both inside and out. It’s located in a very safe part of town, right across the street from Mercy hospital. The staff was very friendly and room comfortable and clean. I would absolutely stay here again if I’m ever back in Springfield.

Stayed in May 2025

I have no complaints but the carpet was very worn.

It had everything we needed. Good location. Great pool. Staff was swift and helpful. Perfect for parents with a toddler.

Stayed in March 2025

Very convenient to the hospital! Very clean. Breakfast was very good!

Stayed in December 2024

There were many light bulbs out in our suite. The breakfast was not good and there was no one constantly attending as we had to wait for coffee to be made.

Stayed in November 2024

Sink was clogged and filling up. It was nasty but they did come fix it the next day after they said they would the first day.

It was new, clean and close to why I was there.

Stayed in August 2024

Heavy, loud entry doors. Tight, small bathroom.

Multi-room layout worked well for 3 adults.

Stayed in April 2024

Heavy entry doors slam hard and loud. Bathroom was too tight. Really needs door swapped with a pocket or sliding door.

Two bedrooms were perfect. Loved the consistent, polished layout of the suite.

Stayed in April 2024

I woke up in the morning on day leaving to find carpet wet from a leak behind the bed somewhere and was musty in room setting off my asthma. When I reported to front desk the person didn’t seem too concerned and was just like “sorry about that. I see you prepaid so you’re all set and checked out”. He also did not look at me when talking and didn’t seem very apologetic like this may have happened in the room before.

Location is away from the main areas of all the hotels around Bass Pro and is quieter. Clean hotel and good breakfast. I’ve stayed at this facility 8 times coming down to visit family.

Stayed in April 2024