400 Northwest Drive, Jacksonville, NC 28546, United States
#11 of 32 hotels in Jacksonville
Guests' ChoiceBased on 123 hotel reviews
8.3Cleanliness
8.5
Comfort
8.5
Location
8.8
Facilities
8.4
Staff
9.3
Value for money
8.2
Free WiFi
7.5
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End of dialog contentReviewed: 2 September 2025
Tamara
United StatesOld out dated furniture, ottoman missing a wheel! Bathroom sink cracked, under kitchen sink door hard to open, air conditioner in BIGGER bedroom so loud it woke me up every time it came on. Pool was dirty. Elevator so, so, slow not even busy! If it was $100 a night it would have meet my expectations but $200 was a little pricey for the condition of the room
Staff was excellent! Room fully stocked & was clean
Stayed in September 2025
Reviewed: 2 August 2025
Cherail
United States$100 pet fee!
Friendly check in
Stayed in August 2025
Reviewed: 22 July 2025
Williams
United Stateswifi was no good hard get good service
clean location
Stayed in July 2025
Reviewed: 24 June 2025
Euler
United StatesThe breakfast wasn't good and very minimal
Everything but the breakfast
Stayed in March 2025
Reviewed: 18 June 2025
Bob
United Statesthey did not change the or clean the room everyday
breakfast was pretty plain but helpful
Stayed in June 2025
Reviewed: 7 May 2025
Crystal
United StatesThe pool was closed and it needs a few repairs
Great location and clean
Stayed in May 2025
Reviewed: 27 April 2025
Jeanna
United StatesThe breakfast was not great. Also the bed kept coming up off the ground if you sat on the edge of it. Water pressure was weak in the shower.
The staff was friendly and the AC was nice and cold
Stayed in April 2025
Reviewed: 2 April 2025
Miguel
United StatesWaited to have my room clean but, only got my blankets changed.
The front desk was extremely wonderful
Stayed in March 2025
Reviewed: 24 March 2025
Frances
United StatesBreakfast is slow and lacking. The rooms need updating bigger tvs and better internet.
The staff is great.
Stayed in March 2025
Reviewed: 17 March 2025
Samantha
United StatesThe continental breakfast was just alright. I would have expected it to be more variety in what they served. It was still decent though.
The two bedrooms was so nice. It felt like a little apartment and I had my own space which was important. The kitchen was fully stocked so we were able to go grocery shopping and save money by cooking ourselves.
Stayed in March 2025
Reviewed: 16 February 2025
Chris
United StatesIt seems minor, I know, but next, there will be the elevator reimbursement fee, then the stair reimbursement, etc.. I Did not like getting the bill and a parking reimbursement fee / tax of almost 4 dollars added that was not part of the deal I made on bookings. It's the princible behind this. My 4 dollars, then ten more people, then ten more than ten more. 124.00 dollars.
Everything was pretty mmmuch good.
Stayed in February 2025
Reviewed: 19 October 2024
Michelle
United StatesIn our room, very out dated Furniture, chair had red stains, which limited us from seating on, refrigerator door was to close to the wall, only open halfway. Breakfast did not look good, had to go out!
Location, near all the restaurants & Family and Friends!
Stayed in September 2024
Reviewed: 5 August 2024
Janet
United StatesThe rooms and furniture could use some updating and TLC.
Good location. The king suit provided plenty of space.
Stayed in August 2024
Reviewed: 11 July 2024
Barbara
United StatesNA
Location
Stayed in July 2024
Reviewed: 26 May 2024
Sherene
United StatesI think they can update the furniture and appliances. They had a very worn and used cutting board that should’ve been thrown away and replaced as well as a the coffee machine.
Layout of the Suite and how close it was to restaurants and stores
Stayed in May 2024
Reviewed: 15 June 2023
Andrew
United StatesThe breakfast choices were limited. There could be more/better variations/choices.
Stayed in May 2023
Reviewed: 3 June 2023
Christopher
United Arab EmiratesNA
easy access to shops in the area
Stayed in May 2023
Reviewed: 15 April 2023
Ellen
United StatesBreakfast was ok but don't know that I will do it again. the muffin was dry and chewy. had set for some time. like a fresher breakfast.
Location was convenient for us. Close to good restaurants and places that we want to go see.
Stayed in April 2023
Reviewed: 3 March 2023
Chelsea
United Statesit was really perfect for a long term rental and affordable
Stayed in March 2023
Reviewed: 1 December 2022
Charita
United StatesN/a
We had a room on the 1st floor. The staff was very nice.
Stayed in November 2022
Reviewed: 9 September 2022
Terri
United StatesDid not realize there was only one day of housekeeping for an entire week of stay. Our housekeeper, Brenda, did a nice job when she did it on Wednesday though. They held an extra $800, not including room stay, on our credit card that the front desk said was for incidentals. I worried for the remainder of the stay that we would get that money back after my credit card company alerted me. Seemed quite excessive.
The breakfast was fantastic most days. Location was great as we were visiting family who live in Richlands. Saltwater pool was nice. Front desk tried to be helpful, to the best of their ability.
Stayed in August 2022
Reviewed: 11 July 2025
Crudup
United StatesSofa bed mattress was nasty
Location
Stayed in July 2025
Reviewed: 23 June 2025
Daisy
United StatesThe painting fell off the wall while we were sleeping and glass shattered all over the floor & they did not even come vacum the glass up. Looks like it was not mounted on the wall properly. They left a broom for us and did not once come check on it. They did not provide enough towels and kept having to ask for clean ones.
The rooms were spacious and accommodating for a large family but they did not clean the room not one time we stayed there for 6 days.
Stayed in June 2025
Reviewed: 20 June 2025
Theresa
United StatesT V was not always working. Needs touch ups. Unfortunately it rained a lot while there. Therefore we were stuck inside watching the t v.
Breakfast was good. Location was good. Employees were beyond wonderful. Bed was very comfortable
Stayed in June 2025
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