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  5. Reviews of TownePlace Suites by Marriott Jacksonville

Reviews of TownePlace Suites by Marriott Jacksonville 3 stars

400 Northwest Drive, Jacksonville, NC 28546, United States

#11 of 32 hotels in Jacksonville

Guests' Choice

Review score

Based on 123 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    8.8

  • Facilities

    8.4

  • Staff

    9.3

  • Value for money

    8.2

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 2 September 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Bedroom King Suite
    • Stayed 3 nights
    • Submitted via mobile

    Old out dated furniture, ottoman missing a wheel! Bathroom sink cracked, under kitchen sink door hard to open, air conditioner in BIGGER bedroom so loud it woke me up every time it came on. Pool was dirty. Elevator so, so, slow not even busy! If it was $100 a night it would have meet my expectations but $200 was a little pricey for the condition of the room

    Staff was excellent! Room fully stocked & was clean

    Stayed in September 2025

  • Reviewed: 2 August 2025

    7.0
    Great place if you don't have a dog.
    • Leisure trip
    • Family with young children
    • Studio Suite with One King Bed and Sofa bed
    • Stayed 1 night
    • Submitted via mobile

    $100 pet fee!

    Friendly check in

    Stayed in August 2025

  • Reviewed: 22 July 2025

    7.0
    didnt like WiFi was no good
    • Business trip
    • Group
    • Two-Bedroom King Suite
    • Stayed 1 night
    • Submitted via mobile

    wifi was no good hard get good service

    clean location

    Stayed in July 2025

  • Reviewed: 24 June 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Bedroom King Suite
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast wasn't good and very minimal

    Everything but the breakfast

    Stayed in March 2025

  • Reviewed: 18 June 2025

    8.0
    a nice stay
    • Leisure trip
    • Solo traveller
    • Studio Suite with One King Bed and Sofa bed
    • Stayed 4 nights

    they did not change the or clean the room everyday

    breakfast was pretty plain but helpful

    Stayed in June 2025

  • Reviewed: 7 May 2025

    9.0
    Great place to stay
    • Leisure trip
    • Family with young children
    • Two-Bedroom King Suite
    • Stayed 2 nights
    • Submitted via mobile

    The pool was closed and it needs a few repairs

    Great location and clean

    Stayed in May 2025

  • Reviewed: 27 April 2025

    7.0
    Good value for the area if you’re on a budget.
    • Leisure trip
    • Couple
    • Studio Suite with One King Bed and Sofa bed
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast was not great. Also the bed kept coming up off the ground if you sat on the edge of it. Water pressure was weak in the shower.

    The staff was friendly and the AC was nice and cold

    Stayed in April 2025

  • Reviewed: 2 April 2025

    9.0
    Great place highly recommended
    • Leisure trip
    • Group
    • Studio Suite with One King Bed and Sofa bed
    • Stayed 5 nights

    Waited to have my room clean but, only got my blankets changed.

    The front desk was extremely wonderful

    Stayed in March 2025

  • Reviewed: 24 March 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom King Suite
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast is slow and lacking. The rooms need updating bigger tvs and better internet.

    The staff is great.

    Stayed in March 2025

  • Reviewed: 17 March 2025

    9.0
    It was spacious, homey, clean and relaxing
    • Leisure trip
    • Family with young children
    • Two-Bedroom King Suite
    • Stayed 2 nights
    • Submitted via mobile

    The continental breakfast was just alright. I would have expected it to be more variety in what they served. It was still decent though.

    The two bedrooms was so nice. It felt like a little apartment and I had my own space which was important. The kitchen was fully stocked so we were able to go grocery shopping and save money by cooking ourselves.

    Stayed in March 2025

  • Reviewed: 16 February 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Studio Suite with One King Bed and Sofa bed
    • Stayed 1 night
    • Submitted via mobile

    It seems minor, I know, but next, there will be the elevator reimbursement fee, then the stair reimbursement, etc.. I Did not like getting the bill and a parking reimbursement fee / tax of almost 4 dollars added that was not part of the deal I made on bookings. It's the princible behind this. My 4 dollars, then ten more people, then ten more than ten more. 124.00 dollars.

    Everything was pretty mmmuch good.

    Stayed in February 2025

  • Reviewed: 19 October 2024

    8.0
    Desk Clerks was very Friendly and Helpful…
    • Leisure trip
    • Couple
    • Two-Bedroom King Suite
    • Stayed 4 nights
    • Submitted via mobile

    In our room, very out dated Furniture, chair had red stains, which limited us from seating on, refrigerator door was to close to the wall, only open halfway. Breakfast did not look good, had to go out!

    Location, near all the restaurants & Family and Friends!

    Stayed in September 2024

  • Reviewed: 5 August 2024

    8.0
    Good for a short stay, bit needs some furniture updates and maintenance.
    • Leisure trip
    • Couple
    • Two-Bedroom King Suite
    • Stayed 1 night
    • Submitted via mobile

    The rooms and furniture could use some updating and TLC.

    Good location. The king suit provided plenty of space.

    Stayed in August 2024

  • Reviewed: 11 July 2024

    8.0
    Great location, clean, professional staff.
    • Leisure trip
    • Family with young children
    • Studio Suite with One King Bed and Sofa bed
    • Stayed 2 nights
    • Submitted via mobile

    NA

    Location

    Stayed in July 2024

  • Reviewed: 26 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom King Suite
    • Stayed 2 nights
    • Submitted via mobile

    I think they can update the furniture and appliances. They had a very worn and used cutting board that should’ve been thrown away and replaced as well as a the coffee machine.

    Layout of the Suite and how close it was to restaurants and stores

    Stayed in May 2024

  • Reviewed: 15 June 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Bedroom King Suite
    • Stayed 4 nights

    The breakfast choices were limited. There could be more/better variations/choices.

    Stayed in May 2023

  • Reviewed: 3 June 2023

    7.0
    breakfast didn't have any Turkey sausages. they only had pork for breakfast
    • Leisure trip
    • Couple
    • Studio Suite with One King Bed and Sofa bed
    • Stayed 4 nights
    • Submitted via mobile

    NA

    easy access to shops in the area

    Stayed in May 2023

  • Reviewed: 15 April 2023

    9.0
    plan on returning again soon.
    • Leisure trip
    • Couple
    • Studio Suite with One King Bed and Sofa bed
    • Stayed 2 nights

    Breakfast was ok but don't know that I will do it again. the muffin was dry and chewy. had set for some time. like a fresher breakfast.

    Location was convenient for us. Close to good restaurants and places that we want to go see.

    Stayed in April 2023

  • Reviewed: 3 March 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Studio Suite with One King Bed and Sofa bed
    • Stayed 5 nights
    • Submitted via mobile

    it was really perfect for a long term rental and affordable

    Stayed in March 2023

  • Reviewed: 1 December 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Two-Bedroom King Suite
    • Stayed 3 nights
    • Submitted via mobile

    N/a

    We had a room on the 1st floor. The staff was very nice.

    Stayed in November 2022

  • Reviewed: 9 September 2022

    7.0
    Good enough and would probably stay again because of the price and food
    • Leisure trip
    • Couple
    • Studio Suite with One King Bed and Sofa bed
    • Stayed 7 nights

    Did not realize there was only one day of housekeeping for an entire week of stay. Our housekeeper, Brenda, did a nice job when she did it on Wednesday though. They held an extra $800, not including room stay, on our credit card that the front desk said was for incidentals. I worried for the remainder of the stay that we would get that money back after my credit card company alerted me. Seemed quite excessive.

    The breakfast was fantastic most days. Location was great as we were visiting family who live in Richlands. Saltwater pool was nice. Front desk tried to be helpful, to the best of their ability.

    Stayed in August 2022

  • Reviewed: 11 July 2025

    6.0
    Ok
    • Leisure trip
    • Couple
    • Studio Suite with One King Bed and Sofa bed
    • Stayed 2 nights
    • Submitted via mobile

    Sofa bed mattress was nasty

    Location

    Stayed in July 2025

  • Reviewed: 23 June 2025

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Two-Bedroom King Suite
    • Stayed 5 nights
    • Submitted via mobile

    The painting fell off the wall while we were sleeping and glass shattered all over the floor & they did not even come vacum the glass up. Looks like it was not mounted on the wall properly. They left a broom for us and did not once come check on it. They did not provide enough towels and kept having to ask for clean ones.

    The rooms were spacious and accommodating for a large family but they did not clean the room not one time we stayed there for 6 days.

    Stayed in June 2025

  • Reviewed: 20 June 2025

    4.0
    It was not too bad
    • Leisure trip
    • Couple
    • King Studio Suite
    • Stayed 3 nights
    • Submitted via mobile

    T V was not always working. Needs touch ups. Unfortunately it rained a lot while there. Therefore we were stuck inside watching the t v.

    Breakfast was good. Location was good. Employees were beyond wonderful. Bed was very comfortable

    Stayed in June 2025

Showing 1 – 25

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