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  5. Reviews of TownePlace Suites Houston Northwest

Reviews of TownePlace Suites Houston Northwest 3 stars

11040 Louetta Road , Houston, TX 77070, United States

#246 of 442 hotels in Houston

Guests' Choice

Review score

Based on 73 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.7

  • Location

    8.0

  • Facilities

    7.3

  • Staff

    7.8

  • Value for money

    7.8

  • Free WiFi

    9.2

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Showing 1 – 25

  • Reviewed: 4 November 2024

    6.0
    Good location. Elevator out of service
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    No breakfast Put on Fourth floor with elevator out of service I am handicapped and clerk said no rooms on lower floor.

    Room clean and beds comfortable Kitchen with dishes and utensils

    Stayed in November 2024

  • Reviewed: 17 October 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed and Adapted Tub - Mobility and Hearing Accessible
    • Stayed 2 nights
    • Submitted via mobile

    During the storm Milton we came with the whole family together with our dog (smooth-haired toy terrier mini), for 2 days, the price for the room suited us, but for us there was a big surprise in the price for the dog's stay. 230$!!! In addition, their elevator is closed for maintenance, and this was problematic, since we (let me remind you, a family of 2 small children) were settled on the very top floor. Cool, isn't it? This is a real scam. When you write a description of your apartments, it would be good to at least indicate your prices for additional services. We will not come back here again.

    Stayed in October 2024

  • Reviewed: 4 June 2024

    8.0
    nice & peaceful stay. staff/housekeep were respectful. storm hit before checkin & knocked out wifi
    • Leisure trip
    • Solo traveller
    • Queen Studio with Sofa Bed
    • Stayed 2 nights

    bathroom shower stall width was tight and I'm avg size (not overweight)

    desk, kitchen area, peaceful and quiet, with a courteous staff.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    7.0
    Over all good.
    • Business trip
    • Solo traveller
    • Queen Studio with Sofa Bed
    • Stayed 12 nights

    The only thing that i can complain about is that there was a funky smell in the room. After being in the room for a few minutes i didn't smell it anymore. The smell did leak into my clothes - even my clean ones. Other than that - it was good.

    The location worked well for me as I wanted to be somewhere with good groceries stores and restuarants. it also was nearby some nice places to walk and feel safe.

    Stayed in May 2024

  • Reviewed: 15 May 2024

    6.0
    Adequate for our needs but will consider other properties next time. The staff were excellent !!!
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    The grounds were not manicured, our bathroom light was rusty and side of toilet was not clean, I cleaned it…. No bathroom vent so very steamy after showers. I would have liked a King bed…. My husband and I are tall….

    The breakfast was good, fresh and always stocked well. Coffee was delicious. I’d like to see honey offered

    Stayed in May 2024

  • Reviewed: 10 May 2024

    8.0
    Everything is good except they control the thermostat.
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    I got hot at night and tried to turn down the AC and turns out they control the thermostat. That was a big negative for me. Who doesn’t want to sleep comfortably at night.

    I love love their breakfast!

    Stayed in May 2024

  • Reviewed: 26 November 2023

    8.0
    It was fair.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    The place

    The price

    Stayed in November 2023

  • Reviewed: 2 September 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 3 nights

    I had to go to the front desk a total of four times to have the key changed. Every time we left the room I needed a new key. It was finally fixed on the second night of our four day stay. The worst experience was when I found a dead roach on the pillow. I don't know how long it was there because I hadn't moved the pillows but luckily that was my last nights stay any how because I probably would've relocated. Lesson learned to me to check the hotel linens before I get in the bed.

    Overall the room was clean and comfy and the staff was very friendly and helpful. Great price for the two bedroom suite we booked.

    Stayed in August 2023

  • Reviewed: 23 November 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The TV was difficult to operate and the HDMIs were messed up and it was annoying but we got through it

    Stayed in October 2022

  • Reviewed: 29 July 2025

    10
    It was excellent
    • Leisure trip
    • Group
    • Queen Studio with Sofa Bed and Adapted Tub - Mobility and Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    Everything was excellent

    It was so luxurious. I have to go back and do more nights because it was very relaxing

    Stayed in July 2025

  • Reviewed: 24 February 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    Staff was amazing room was awesome

    Stayed in February 2025

  • Reviewed: 4 January 2025

    9.0
    Great place to stay for family.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night

    Not really.

    We took a two-bed room suite and it fits perfect for our family of 7. Rooms are clean and beds are very conformable. The breakfast is very good. Staffs are very kind and helpful.

    Stayed in December 2024

  • Reviewed: 15 December 2024

    10
    Great value
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    Very clean and quiet

    Stayed in December 2024

  • Reviewed: 12 October 2024

    3.0
    Disappointed
    • Business trip
    • Solo traveller
    • Queen Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Ghetto location. Many sketchy individuals hanging around. Noise. I can hear next door banging. Poorly kept facility

    Nothing

    Stayed in October 2024

  • Reviewed: 15 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    The pool was under construction

    Staff very friendly and accommodating. Room was big and comfortable. Excellent size for the price.Good area.

    Stayed in March 2024

  • Reviewed: 9 February 2024

    10
    Everything we needed was available
    • Couple
    • Queen Studio with Sofa Bed and Adapted Tub - Mobility and Hearing Accessible
    • Stayed 7 nights
    • Submitted via mobile

    Young people hanging out by dog area sometimes

    Stayed here actually 13 days, everything we needed while my house is being renovated. We stayed in Studio large fridge, stove, oven and lots of storage. There is an apt. Close by that don’t care to empty trash on road, perfect place for families with 2 bedrooms plus the price is almost 1/2 off other hotels! As an extra I have both my dog and cat with me.

    Stayed in February 2024

  • Reviewed: 1 January 2024

    9.0
    Very good value for money with good breakfast included
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    Dishwasher had no soap No provided bathroom amenities, e.g. toothbrush or comb

    Very good value for money Provided a good breakfast Had a good welcome gift with delicious cookies and water

    Stayed in December 2023

  • Reviewed: 19 November 2023

    9.0
    This is a quiet lil gem in NW Houston in the Vintage Park area. Access to downtown is relatively ez
    • Business trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights

    a lil run down, slow elevators.

    Quiet

    Stayed in October 2023

  • Reviewed: 19 September 2023

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    The tv didn’t work the pool was green and no housekeeping staff

    The price and spaciousness

    Stayed in September 2023

  • Reviewed: 18 September 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The pool wasn’t usable and the internet kept going out

    The staff was awesome.

    Stayed in September 2023

  • Reviewed: 31 July 2023

    10
    Roomy and comfortable stay with delicious breakfast
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 1 night

    Can’t think of anything !

    The breakfast area was very clean and had a worker there the whole time making sure hotel guests were happy and always spot cleaning. The breakfast was impressive. Waffles, eggs, omelette, cereal, oatmeal, bagels, bacon, grits and on and on! Delicious coffee. Nice fruit basket. Front desk people were very kind. Really like the kitchenette in the rooms with plenty of space to move around. Great to have a pool.

    Stayed in May 2023

  • Reviewed: 25 July 2023

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Queen Studio with Sofa Bed
    • Stayed 4 nights

    Noted above

    Breakfast was great..Quality, temperature, preparation, variety . exceeded my expectations Room Fridge was noisy when compressor kicked in. My poor rating comes from the fact that I stayed 4 nights and my room was fixed (Cleaned and beds made by Housekeeping) only once. After the first day without cleaning, I complained and asked for it to be fixed. It was done, the following day but not the rest of the stay. The facility had no signage on the outside that would advise where the "Office-Front Desk" or "Registration" or "Lobby" was. Nothing. Just a US flag hanging outside. I commented to the from Office of this fact. You do not want to be walking about under a 100F weather to figure out which door leads to the Front Desk.

    Stayed in July 2023

  • Reviewed: 8 July 2023

    3.0
    Would not recommend until renovating has occurred.
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Not kept up, cleanliness issues, breakfast options were unacceptable, pool was lime green and unusable, dirty carpeting throughout, cracked countertop in kitchenette.

    Location was convenient

    Stayed in July 2023

  • Reviewed: 16 June 2023

    4.0
    Run down place, worse breakfast ever.
    • Business trip
    • Solo traveller
    • Queen Studio with Sofa Bed
    • Stayed 10 nights
    • Submitted via mobile

    Run down facilities need renovation ASAP. Obviously, the pictures of the place were taken ages ago. Smelly corridors. Mould in the bath. Stinky wardrobes. Horrendous breakfast, not even the coffee is acceptable.

    The bed was comfortable enough.

    Stayed in June 2023

Showing 1 – 25

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