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  5. Reviews of Hawthorn Extended Stay by Wyndham Cincinnati NE Mason

Reviews of Hawthorn Extended Stay by Wyndham Cincinnati NE Mason 3 stars

9369 Waterstone Blvd, Mason, 45249, United States

#26 of 26 hotels in Mason

Guests' Choice

Review score

Based on 276 hotel reviews

5.8

Score breakdown

  • Cleanliness

    6.4

  • Comfort

    6.5

  • Location

    7.6

  • Facilities

    6.0

  • Staff

    7.5

  • Value for money

    6.4

  • Free WiFi

    7.0

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Showing 1 – 25

  • Reviewed: 18 August 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room 201 has a broken stove but over all great place to stay

    Stayed in August 2025

  • Reviewed: 13 August 2025

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Studio Suite with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The property is dirty and also the pool.

    I like the location of the property. It’s close to the grocery stores and restaurants.

    Stayed in August 2025

  • Reviewed: 9 August 2025

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Studio Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I was told I would have a couch bed along with my other 2 beds but we did not have one in our room. I found fake fingernails on the floor and in the refrigerator. Elevator was broken.

    Stayed in August 2025

  • Reviewed: 24 July 2025

    7.0
    Cheaper and for a reason
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Carpets were sticky... Corners and under furniture dusty and uncleaned... Old yellow pillows and not enough sheets and towels unless you pay extra... broken shower...broken oven door

    Breakfast

    Stayed in July 2025

  • Reviewed: 20 July 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    That the sofa couch didn't have clean sheets or pillows of covers for it. There was no trash can in the bathroom. The ice machine was broken and the smell was not pleasant. The breakfast wasn't warm and tasted old. The milk was warm even in the fridge. No one. Even cleaned the dining room. No salt and pepper. Room key wouldn't work the door to the hall.

    The size of the room and that it held my family comfortable, we was happy it included breakfast.

    Stayed in July 2025

  • Reviewed: 1 November 2024

    7.0
    A nice hotel, but I find that the staff don't seem to understand me when I need help.
    • Leisure trip
    • Family with young children
    • Queen Studio Suite - Non-Smoking
    • Stayed 5 nights

    I had no carafe or pot on the coffe maker. When I asked about it they said that they would try to find me one. No one ever found one for me and I have had to use instant coffe which I absolutely hate. :( I also still have not been refunded for the $50 deposit for the room. Every time I inquire about this I have been told it was sent to my bank. It most definetly has not been sent to my bank. I am getting very frustrated about this.

    The room was clean, large, had a decent refrigerator and microwave. I do like that the kichen area had some dishes, except silverware. The TV was a decent size with a better option of programming. The bathroom was also clean and a decent size room.

    Stayed in October 2024

  • Reviewed: 24 October 2024

    5.0
    Passable
    • Leisure trip
    • Group
    • Two-Bedroom Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    They only gave us 2 big towels for three people. No facecloths or other towels. We had to go to front desk in another building to collect the new towels. There was hair in the bathroom sink, hair on the soap dish, a long hair on the wall and the tub. There was still garbage in the garbage can.

    The breakfast was nice. Front desk staff were friendly. Only a 10 minute drive to King's Island (depending on traffic).

    Stayed in October 2024

  • Reviewed: 24 October 2024

    7.0
    It was fine :)
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Laundry in the hallways at 8pm, some disrepair in general, facilities need some work. Extra linens in a room with a known occupancy of 6 people prior to arrival.

    Convenient location, nice sized room. Large enough for my whole family

    Stayed in October 2024

  • Reviewed: 13 October 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Our room had not been cleaned good. Couches had candy and wrappers all in the cushions, tub was dirty, carpets had not been vacuumed. The heater in the bedroom had a horrible smell when it was turned on.

    The employees were very welcoming.

    Stayed in October 2024

  • Reviewed: 31 August 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Queen Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Not enough towels and wash cloths also no extra blankets. Breakfast was so, so, only good was pancakes no meat and no orange juice no bagels or toast Air conditioner leaked water so the floor was wet for our two day stay.

    The staff was great

    Stayed in August 2024

  • Reviewed: 15 August 2024

    5.0
    Inexpensive and adequate. I would not book again. Not up to my cleanliness standards
    • Business trip
    • Group
    • Studio Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room was missing some basic amenities-no hair dryer for example Had to request one along with adequate bath towels. It needs updating and a thorough cleaning.

    Location was great

    Stayed in August 2024

  • Reviewed: 9 July 2024

    7.0
    I stayed for a total of 6 days 5 nights and the last day was when. I was pleased
    • Leisure trip
    • Couple
    • Queen Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    One reason I rented room Was to use bbq area and the grill wasn’t working. I bought a small 50 dollar charcoal grill cooked and went to my room after telling staff I was going to let it cool off. It was gone by morning and the staff has yet to look at video or reach out to me.

    Staff, the quietness of the hotel, the pool.

    Stayed in July 2024

  • Reviewed: 23 April 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The rooms were dirty as well as the building and the front desk staff were not very helpful.

    Stayed in April 2024

  • Reviewed: 23 October 2023

    6.0
    Adequate
    • Leisure trip
    • Solo traveller
    • Studio Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No hair dryer that was advertised and closet door broken

    Front desk person extremely helpful

    Stayed in October 2023

  • Reviewed: 22 October 2023

    6.0
    Quiet but gross.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Filthy, dishwasher had moldy dishes, cigarette butts all around property, bullet lodged in our wall?? Always smelled like pot. Had no towels on arrival. Dirty all around.

    Quick drive to our destination (KI)

    Stayed in October 2023

  • Reviewed: 18 September 2023

    5.0
    Was adequate that’s about it
    • Leisure trip
    • Couple
    • Queen Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Door jams are broken, closet door fell off, smelled like weed all night people smoking inside

    Stayed in September 2023

  • Reviewed: 3 September 2023

    5.0
    It was sufficient, just didn't seem very modern but had most of what was needed
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The TV did not work come to find out it didn't have a power cord. Only 3 towels for 4 people, and one of the coffee filter packs were busted. Had a hard time getting anyone to answer the phone at the front desk.

    The breakfast was very minimal not what was expected. The orange juice was good. It was nice having two separate rooms

    Stayed in September 2023

  • Reviewed: 19 August 2023

    6.0
    Just ok
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Queen Beds and Bath Tub - Mobility/Hearing Accessible - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Messy in hallways and in dining area. Food was below average.

    Large suite with kitchen,living room area.

    Stayed in August 2023

  • Reviewed: 7 August 2023

    6.0
    Overall good
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Tv was hard to work. Pool hours were confusing. Didn’t always get an answer when u called front desk

    Location

    Stayed in August 2023

  • Reviewed: 27 July 2023

    6.0
    Great
    • Leisure trip
    • Family with young children
    • Studio Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Staff

    Stayed in July 2023

  • Reviewed: 21 July 2023

    5.0
    Disappointed
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The black mold in the bathroom and how dirty and dusty it was.

    The location and floor plan

    Stayed in July 2023

  • Reviewed: 19 July 2023

    6.0
    Not the option if you can feel smells
    • Solo traveller
    • Queen Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    1. Disgusting smell in the room, it was impossible to breath until I let some fresh air (though it was really hard to keep the window open). People were definitely smoking there - though it’s considered non-smoking. 2. No one on the front desk. But this is I think because of a huge workload on the person, he’s running around.

    Overall it was clean: floor, bed clothing, bathroom. The front desk guy was polite.

    Stayed in July 2023

  • Reviewed: 15 July 2023

    6.0
    We recently stayed at a Wyndham property in Naples and it was lovely. This was no comparison.
    • Leisure trip
    • Family with young children
    • Queen Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Hotel seems old and our first room was dirty. Second room was better, but still not the best. Breakfast was not the best.

    The person that checked us in was extremely pleasant and helpful. We had an issue with our first room and she quickly rectified the problem without hesitation.

    Stayed in July 2023

  • Reviewed: 10 July 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    1 cockroach

    The apartment style rooms

    Stayed in June 2023

Showing 1 – 25

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