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  5. Reviews of TownePlace Suites by Marriott Albany Downtown/Medical Center

Reviews of TownePlace Suites by Marriott Albany Downtown/Medical Center 3 stars

22 Holland Avenue, Albany, NY 12209, United States

#28 of 50 hotels in Albany

Guests' Choice

Review score

Based on 129 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.9

  • Location

    7.6

  • Facilities

    7.5

  • Staff

    8.5

  • Value for money

    7.4

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Showing 1 – 25

  • Reviewed: 24 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    When I booked I booked a two bedroom suite and when I got there it wasn't available and I booked a month in advance they did give me two rooms same price but wat if I brought kids I didn't get a notification or anything... And the price for one night a little pricey but other then that I didn't have a problem wit the staff or anything else...

    It was clean and close to where I was going..

    Stayed in August 2025

  • Reviewed: 11 July 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    Not a great location. Seemed not the safest area

    Good sized room and staff was very accommodating

    Stayed in June 2025

  • Reviewed: 4 July 2025

    7.0
    Our stay was fine for a quick overnight.
    • Leisure trip
    • Group
    • King Studio with Sofa Bed
    • Stayed 1 night

    The pull-out couch was very uncomfortable. The mattress needed to be replaced and the entire couch should be larger.

    Stayed in June 2025

  • Reviewed: 20 June 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Front desk staff were amazing

    Stayed in May 2025

  • Reviewed: 7 April 2025

    8.0
    Family of four; fun pool, good food, couple broken lights.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Not much in walking distance, but good location for a quick trip downtown. Bedroom more spacious than the living space, which made it a bit tight with a family of 4 (2 kids under 7). Some lights didn't work, glass on a mirrored closet door was cracked, and the TVs were real funny with the remotes trying to operate 2 menus with the same button at the same time. Room was a little musty, But, The breakfast was excellent, water was hot, plenty of dishes and storage in the kitchen. Breakfast provided was a great spread. The parling lot is secured, and overall we had a great time here.

    Stayed in April 2025

  • Reviewed: 4 April 2025

    7.0
    Decent trip , friendly staff and overall good stay
    • Leisure trip
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The pillows were terrible.

    Breakfast and the set up of the room

    Stayed in April 2025

  • Reviewed: 5 September 2024

    8.0
    Easy to go everywhere
    • Leisure trip
    • Group
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Location good

    Stayed in August 2024

  • Reviewed: 31 August 2024

    7.0
    It isn’t a long stay vacation but perfect if you are on your way somewhere else & need a clean, safe, friendly place
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Good value

    Stayed in August 2024

  • Reviewed: 1 August 2024

    8.0
    Everything was fine
    • Leisure trip
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 4 nights

    There was only a weird smell in the room, apart from that, the rest was just fine.

    The staff at the reception helped us a lot with all of our questions. Breakfast was fine and the room was quite comfortable.

    Stayed in July 2024

  • Reviewed: 29 July 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Most of the things was good except the swimming pool.Dirty water.

    Stayed in July 2024

  • Reviewed: 27 July 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Breakfast

    Room

    Stayed in June 2024

  • Reviewed: 22 July 2024

    8.0
    Very good
    • Family with young children
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was basic, room too small for the number of families looking to eat.

    The location is near Albany medical campus. They offer good size rooms in a clean , safe area.

    Stayed in July 2024

  • Reviewed: 1 July 2024

    8.0
    Not satisfied
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    I didn't like customer service on the second day. I couldn't get through to the receptionist after several attempts and I finally got through I requested an ironing board that I never received until the next day. She stated she was checking in another guest and didn't know how long it would take. Breakfast on Sunday was horrible. Very unorganized. No hot water for the oatmeal, the waffle mix was too thin, no orange juice or eggs.

    I liked the location. It was close to where our activities were.

    Stayed in June 2024

  • Reviewed: 15 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    It was an unfortunate time to visit as the hotel was under new management and even though they were helpful always it was a problem with organisation. Breakfast was not organised well and basic items were not replenished when they had run out.

    Good location to walk around the area. Room comfortable.

    Stayed in May 2024

  • Reviewed: 31 May 2024

    6.0
    The hotel is decent. It’s a bit dated with loud AC wall units rattling once turned on.
    • Leisure trip
    • Group
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Booking.com

    Very friendly and helpful front desk staff

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Comfortable large room
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 2 nights

    Seems pricey for the age and facilities, and a little far (on foot) from the centre of town

    Big room, everything worked.

    Stayed in May 2024

  • Reviewed: 11 April 2024

    8.0
    I definitely would stay here again.
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night

    Overall stay was good, expectations of a Marriott Owned property were not met. A few minor maintenance concerns were unexpected. Hot tub jets were not working, cable on one of the tvs was not working, transition point at carpet and flooring was loose and caused a tripping hazard. Refrigerator was unbalanced and very loud and then also room was not furnished with extra linens / bedding for the pull out sofa. All though these things were inconvenient the staff was apologetic and helped make our stay comfortable and restful. The staff was friendly and understanding. Breakfast was good, kitchen staff was overwhelmed by the amount of people coming through the facility.

    Stayed in April 2024

  • Reviewed: 1 April 2024

    6.0
    Not bad for the price and close to everything.
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights

    My son was supposed to use the sofa bed but the mattress was stained and should probably be replaced. He ended up sleeping in the bed with me. The kitchen was ok, but there were some leftover crumbs, I guess from whoever stayed there before us, that were not cleaned up. The hotel is a little outdated. Not bad, but I am used to staying at more modern hotels where you swipe your card, etc. This one still uses the old-school cards you have to insert into the slot. You can tell they tried to upgrade a few things like the floors, but overall it still has a 90s look to it.

    Overall it was a nice room. The bed was comfortable. Bathroom was clean. The pool area was nice. The gym was very clean. The staff was super friendly and cheerful. The guys doing the breakfast the two days I stayed were the best! I never saw anyone being grumpy or causing drama, even when my son made a mess by accident. Full size fridge in the room was a definite plus. Restaurants were a 5 minute drive away, McDonalds and Walgreens across the street, and the museum was about another 5 minutes away.

    Stayed in March 2024

  • Reviewed: 1 October 2023

    7.0
    disappointing
    • Leisure trip
    • Couple
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 1 night

    there were a lot of children in the pool from 5pm till10pm screaming and making a lot of noiase and when they left the pool area they were running arround the hotel till late and sadly for us were above us so the banging and loud noise continued late. due to the number of children in the pool area for so long we were unable to use the facilities. the breakfast again should have been good but for the children having most of it nad returnign quite a few times nad using up the produce.

    the room was amazing and the facilities great

    Stayed in October 2023

  • Reviewed: 29 August 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Floor behind toilet would leak every time you flushed it.

    The space was tremendous

    Stayed in August 2023

  • Reviewed: 12 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Excellent, rooms were great

    Stayed in August 2023

  • Reviewed: 6 August 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite with Sofa Bed and Adapted Tub - Mobility and Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    Staff. T hey tried to sell me a one time use laundry detergent for $30.

    Big room

    Stayed in May 2023

  • Reviewed: 23 June 2023

    8.0
    Great staff! Convenient location!
    • Leisure trip
    • Solo traveller
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The pool was “closed” for servicing but people were using it.

    The staff was wonderful!

    Stayed in May 2023

  • Reviewed: 19 June 2023

    6.0
    Clean and easy.
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night

    The only issue we had was caused by other guests. There were some teens who were banging on doors and then running away after midnight.

    Easy check in/check out. The room was bigger than expected and was very clean. We arrived late and left very early so our experience was very abbreviated.

    Stayed in June 2023

Showing 1 – 25

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