Great for getting to Central Park and all our favorite areas.

Stayed in August 2025

Lots of noise coming from the street even we stayed in the 31th floor. The breakfast is weak.

The location is great. The staff is also very friendly.

Stayed in August 2025

The staff was unfriendly and not helpful. Anyone can enter the elevator which is concerning in today’s world.

Location and restaurants

Stayed in June 2025

The lobby was nice not not a wow. The bathroom is on the smaller side BUT the room is really nice and big.

I was really looking into options for my recent stay in New York and I loved my choice of Thompson. What I loved - location close to park, room size, and the ability to open windows.

Stayed in July 2025

The mattress on the bed was hard! There was a fitted sheet but no top sheet. We got one and put on ourselves. Not sure why there is no microwave in rooms and regular coffee?

Conveniently located - Breakfast - Water Bottles Provided Every Morning - Staff was polite

Stayed in June 2025

Elevators didn’t work for a few hours… had to use service elevator really not practical sharing with working staff.

Location excellent… staff brilliant and very helpful. Room was comfortable and as expected

Stayed in June 2025

Both nights we were kept up by loud neighbors--the adjoining doors are paper thin and you can hear every word. You should expect city noise....but not this. I stayed in The Thompson in Houston and it was soooooo nice--this was disappointing in comparison.

It's in a great location--walking distance to Central Park, Rockefeller Center, tons of shopping and excitement

Stayed in May 2025

The property is in a great location, near Central Park, public transport and good restaurants and other amenities in close proximity.

Stayed in June 2025

Quality of in room dining food could be better

newly renovated, very clean and comfortable hotel, good service

Stayed in May 2025

Service

Amazing location

Stayed in May 2025

Small cupboard in the room

Location

Stayed in May 2025

You should have vents in the bathroom to prevent excess moisture. The bathroom ceiling paint was bubbling.

Location.

Stayed in April 2025

Great location! Big suite - better space than most others! Bed was ok for me but left my partner achey. Main restaurant was just ok.

Stayed in April 2025

All food ordered in the bar and for breakfast was disappointing as it was cool by the time it reached us and was expensive for what it was. If I went back I would have breakfast somewhere else.

Great location, staff were helpful and friendly, rooms were clean and very comfortable.

Stayed in March 2025

High floors and lounge is fantastic

Stayed in March 2025

Bathroom very dated and very small.. no tub available even though I requested one in advance. The shower was dreadful

Staff were very helpful room size good location suited well

Stayed in February 2025

The back side of the hotel is noisy from the exhaust fans of buildings immediately behind and the whirring sound never abates. The room thermostat doesn’t work consistently.

Location and access to the gym across the street were major pluses

Stayed in January 2025

The only negatives were a lack of storage space, so we left everything in our cases and didn’t unpack, and one window was so drafy it was blowing the blind in!

The location of the hotel is fantastic and the facilities were great. We had a suite so it was great to have extra space.

Stayed in December 2024

The floors of the room needed to be vacuumed.

For a last minute reservation it’s better than expected! The location is walking distance from all important activities. Clean sheets and towels. Very friendly staff

Stayed in January 2025

The only downside was that we had an issue with the shower—it was broken when we arrived, and although the engineering team tried to fix it four times, it kept breaking again. Eventually, we gave up and had to manage with a broken shower for three days, which was disappointing.

The location is unbeatable—right near Central Park, Times Square, and within easy reach of so many iconic landmarks. The staff truly made the experience exceptional with their warmth and attentiveness. The hotel boasts two amazing restaurants, including a famous burger place that’s an absolute must-try. The room was spotless, the service impeccable, and the bed? Oh, the bed was so comfortable that leaving it in the morning was a real struggle—talk about relaxation!

Stayed in January 2025

Eating locations; uncomfortable public spaces.

Location, size and layout of room, cleanliness.

Stayed in December 2024

We were stuck in elevator for an hour on thanksgiving day. No one offered us help with luggage when we arrived (about 9 PM). Bathroom is very small.

Breakfast, Cleanliness, Central Park View

Stayed in November 2024

Very limited breakfast buffet and choices. Lack of vegetables and choices for people with diabetes or a special diate.

Super welcoming start at check-in, superb location and nice design. Great view to central park from high floors. Loved the two entrances to both streets. Easy to get around.

Stayed in December 2024

We had some issues when we arrived. My family arrived a little earlier than I did, so while waiting for me, they ordered some food immediately after checking in. The Thompson bar/lounge has a decent menu, so my wife and sister-in-law ordered their food while my 9-year-old daughter ordered a simple pasta dish. The adult food came out before the kid's meal came. My wife waited for the kid's meal, but it never arrived after numerous requests. When it finally arrived, it was cold, and, as a result, so was the rest of the meal due to the wait. (My family did not want to eat before the kid's meal arrived). My wife asked the server to speak with the manager and, again, requested it more than once, but they never came. When I showed up and was made aware of this, I complained directly to the front desk. Within minutes, the restaurant manager came and listened to our concerns. She was shocked to hear that when we requested to speak to her from our server, no one attempted to reach her. The hotel automatically comped the meal, so I appreciate that the Upper Management addressed the issue right away when they were made aware of it and did the right thing. I am more disappointed with how the service staff handled the situation by not addressing their supervisors immediately when the issue arose. This disconnect between upper management, who were on the ball with our concerns, and the service staff that seemed to dismiss any misgivings is something to be addressed. Other than this one incident, the rest of the stay was pleasant.

First, the Thompson is in a great location—within walking distance of Central Park, Broadway and Time Square. The Upper-level staff (Front Desk and Managers) were great. The breakfast buffet was excellent with a good selection of food.

Stayed in November 2024