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Reviews of The Wilshire Grand Hotel 3 stars

350 Pleasant Valley Way, West Orange, NJ 07052, United States

#3 of 4 hotels in West Orange

Guests' Choice

Review score

Based on 746 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    8.7

  • Facilities

    8.1

  • Staff

    8.4

  • Value for money

    8.2

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 22 August 2025

    9.0
    Really enjoyed my stay and would return without hesitation
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 5 nights
    • Submitted via mobile

    The breakfast could easily be improved to ensure better tasting and quality items. No fruit was provided. But understand since there is no restaurant.

    Pretty much all of it. Beautiful location and beautiful outdoors while limited seating , I enjoyed seeing the property.

    Stayed in August 2025

  • Reviewed: 10 August 2025

    8.0
    Good for the price
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms AC was not on when we got there so it was 80 degrees in the room. The fixtures are a little outdated and the Continental breakfast was not very appetizing.

    The room was comfortable and the front desk people were wonderful.

    Stayed in August 2025

  • Reviewed: 29 July 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The bathroom was a dated and lacked space to keep toiletries. The lighting in our room was not very efficient. The lights were poorly placed. Breakfast was disappointing. The selection was limited and offered no non-dairy options. Healthier cereal options would be nice.

    The location was very convenient with ample parking. The front desk staff were friendly and quite helpful. Our room on the 2nd floor was spacious and the bathroom was a decent size. The patio area was welcoming.

    Stayed in July 2025

  • Reviewed: 26 July 2025

    8.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 1 night

    A few quirks, it took a while for someone to answer the phone at the main desk, I couldn't get the water to drain in the tub, you had to push very hard on the buttons to get the tv remote to work. With the bathtub drain, they were willing to send someone to the room but it was late and I was tired. The room was not that quiet but it could have been due to the noise of the air conditioner, and I wasn't far from the elevator. I didn't hear other guests.

    The staff went above and beyond helping when they could. They were generous, got ice for me when the machine on the 1st floor didn't work (they went to the 2nd for me), allowed a guest of mine to stay & have breakfast with me. The bed was comfy, nice towels in the bathroom, the room had what you needed.

    Stayed in July 2025

  • Reviewed: 14 July 2025

    7.0
    Very diffrent place
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Behind the bed along the top of the mattress was very dirty. And yes i do look at things like that. It tells me how well they clean or dont clean.

    Location to where we need to go was great. Breackfest very good. It was a very unique place. The pool was small but nice. The courtyard was very nice and you could eat outside if you wanted.

    Stayed in June 2025

  • Reviewed: 11 July 2025

    8.0
    Clean and comfortable
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Toilet in room was running on and off but didn’t bother us enough to report to desk

    Entire facility very clean/spacious room

    Stayed in July 2025

  • Reviewed: 10 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    The luggage carts. They are dated. I wish they had a pool

    It is clean. The staff is friendly. I love the surrounding area.

    Stayed in July 2025

  • Reviewed: 9 July 2025

    8.0
    We had a great stay despite some improvements that could have made it perfect.
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Our door cards needed reprogramming almost every other day. We had to continually ask for more towels despite requesting four per day. Some aspects of the facility were showing age including uneven walkway from the rear parking lot. Side door was left open/unlocked which could be a security concern.

    Great location and value. Staff was helpful and friendly. I liked the lobby and facilities.

    Stayed in July 2025

  • Reviewed: 28 June 2025

    8.0
    We stsyed three different times, the lower the floor, the smaller the rooms.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast offered was disappointing.

    The rooms on the top (3rd) floor were lovely and spacious. Very well appointed. Crown molding and more.

    Stayed in June 2025

  • Reviewed: 14 June 2025

    7.0
    Everything was fine, with the exception of the pillows. They were so hard, small and uncomfortable to sleep on
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The pillows could be more comfortable

    Location and cleanliness

    Stayed in June 2025

  • Reviewed: 9 June 2025

    9.0
    This is a beautiful hotel.
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights

    It was all good!

    The breakfast offered was plentiful and a range of food. The space was clean. There was an issue with the toilet and they repair person came very promptly. There's also a nice outdoor seating area.

    Stayed in April 2025

  • Reviewed: 8 June 2025

    9.0
    Staff could be better; much better.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Our tv remote didn’t work. We waited hours for help. We asked the night manager for a blanket. He said he had to bring it up but three hours later we just went to bed I sweatshirts.

    rooms and appointments were terrific

    Stayed in June 2025

  • Reviewed: 7 June 2025

    8.0
    Good , clean hotel close to met life stadium .amazing value
    • Leisure trip
    • People with friends
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast wasn’t good .i only ate eggs

    Cleanliness, nice & supportive staff , free breakfast

    Stayed in May 2025

  • Reviewed: 22 May 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    breakfast was good later checkout was helpful

    Stayed in May 2025

  • Reviewed: 19 May 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast at 8 was too late for us both days

    Stayed in May 2025

  • Reviewed: 5 May 2025

    9.0
    Great stay
    • Family with young children
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Too many carbs on the breakfast. Only cold options some days.

    The convenience of the location. I was in town to bury my brother and it was close to everything I needed. The staff was accommodating and helpful.

    Stayed in May 2025

  • Reviewed: 1 May 2025

    9.0
    Great facility and location but breakfast could be improved.
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was a little weak. No proteins offered, only grains and some bananas. The juices were out of concentrate and only colored water.

    The room was very fresh and new. Very clean.

    Stayed in April 2025

  • Reviewed: 20 April 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good place to stay

    Stayed in April 2025

  • Reviewed: 14 April 2025

    9.0
    my stay was above average
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    the ac. Vent in the bathroom was too noisy and the toilet kept running . Kept waking me up

    The breakfast was fine.

    Stayed in April 2025

  • Reviewed: 14 April 2025

    9.0
    It was wonderful!
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great!

    Stayed in April 2025

  • Reviewed: 8 April 2025

    8.0
    Terrific for overnight stay.
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    Nothing

    Quiet. Comfortable.

    Stayed in April 2025

  • Reviewed: 7 April 2025

    9.0
    Exactly what I was looking for at a great price I wasn't expecting.
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    Stay: 04/05/25; Didn't appear to be Express check out available or if so, it wasn't made clear in email confirmations and/or signage in the room/on desk.

    Stay: 04/05/25; The room (Two Double Beds) and bathroom was spacious, clean. Had everything I needed in the room, and felt comfortable and safe, while there.

    Stayed in April 2025

  • Reviewed: 4 April 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was not good,

    Stayed in March 2025

  • Reviewed: 26 March 2025

    9.0
    Totally fulfilled our needs and expectations.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    For us it was about the location. Perfect location, clean, easy check-in and check-out with nice breakfast. We would definitely stay here again.

    Stayed in March 2025

Showing 1 – 25

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