The hotel could use more parking. Almost all guests arrive by car and, as the hotel has added rooms, the onsite parking is barely enough.

The location is great: in the heart of the quaint heart of Mystic near the Mystic River and dozens of shops and restaurants. The restaurant on site was stellar. The hotel’s historic old buildings are meticulously restored and well kept. It has a nice feeling of intimacy for its size.

Stayed in August 2025

I liked all of it - no complaints

Perfect location

Stayed in August 2025

There are no elevators so this was a problem for my elderly parents in law but I had emailed in advance and the amazing staff managed to reserve them a room on the ground floor. Some of the shared hallways could do with a bit of an update.

This is an iconic hotel right in the heart of Mystic overlooking the river. Fabulous hotel, clean, stylish, luxurious, large rooms and friendly staff. The location couldn't be any better! We loved our stay here.

Stayed in August 2025

Showers are too small. Glass doors May help with providing a little more room, as the shower curtain sticks to you because the shower is so tiny. Refrigerator was unplugged, so we lost all our food before realizing it wasn’t working. All rooms should be stocked with three bath towels, if there are two guests. Most women use two (one for hair). The full wooden bed frames were an issue. Both my husband and I kept stubbing our toes on the foot of the bed. To the point we’re I had a black big toe by the end of our stay. I know it sounds silly, but OUCH! Hope our next door neighbors didn’t hear the obscenities every time it happened!

Can’t beat the location!

Stayed in August 2025

Small shower. Basically right on the street, so it was a bit noisy.

Gd location. Clean rooms. Onsite restaurant was great.

Stayed in July 2025

Lovely, clean, friendly

Stayed in July 2025

WiFi was slow. Bathroom and shower were tiny. Walls were a bit thin.

Location was perfect: we were able to park at the hotel and walk to everywhere in downtown Mystic. Room and Lobby were beautifully decorated and very clean.

Stayed in July 2025

Front desk Staff on duty at our last visit could have been a little more helpful. We asked if our son who was meeting us for dinner could park in The lot for a few hours … off season and the hotel was empty ! We did not receive a very friendly or accommodating answer .😤

We always stay at the Whaler when we visit Mystic ! Clean comfortable rooms and the location is great !

Stayed in April 2025

Beautiful location, restaurant was excellent. Got to try that blueberry jelly. I love this location and plan on coming back. Exceptional experience

Stayed in June 2025

Wonderful location in Mystic and great staff

Stayed in May 2025

As a handicapped person you should know there is no elevator. I did speak with staff member and requested 1st floor room. On another note, breakfast at the restaurant was not so great

Very clean rooms. Personable staff Very comfortable and in a great location

Stayed in April 2025

Great building, restaurant, and grounds.

Stayed in April 2025

Nothing

Great place! Great staff!

Stayed in April 2025

Beautiful…great location…comfortable…

Stayed in March 2025

I honestly can’t think of anything- from location to onsite parking and take out from their fabulous restaurant, Shipwrights Daughter, everything was wonderful-

The kind and professional staff. Katie and Alex, Thank you! And a shout out to the front desk manager. The ease of changing rooms and adding an additional day. The bed and pillows are amazing and the jacuzzi tub was the cherry on top- Just what I needed to unwind after a particularly challenging couple of months. If you get the opportunity book the Morgan suite, even if you’re a solo traveler, splurge a bit- it’s worth it! ☺️

Stayed in March 2025

Breakfast was not offered. The location was great. It wasn’t with the hotel that there was a problem but with Booking.com. The sad the they would find the cheapest rate and $54 towards the room and it didn’t happen.

Stayed in February 2025

The size of the shower.

Excellent staff service, location, clean, beautiful lobby, more than excellent restaurant (every day dining at it, and the best happy hour), this hotel was an excellent choice.

Stayed in February 2025

Bed was a queen, could have been bigger, and was sagging on one side. My husband was hanging on for dear life all night. Lol

Clean, great location, nice staff

Stayed in January 2025

Within walking distance to downtown Mystic!

Stayed in December 2024

Parking was a bit limited? But we didn’t need our car once parked.

The location is wonderful. The staff were very knowledgeable and engaging. Our room was comfortable, clean and well appointed.

Stayed in December 2024

The ONLY things we would point to was that parking lot is limited. Also the coffee makers in rooms, leave more than one creamer and sugar packet per pack 🤦🏻‍♂️, I warned we were picky but in fairness it seems most hotels are doing that now. 1 sugar and 1 powder creamer pack is never enough, unless you like black coffee lol.

Let me start by saying I rarely ever do reviews but to that end let me admit, I am a picky prick, my wife is too. We were both blown away by this place. It’s the perfect stay, on the water. Clean rooms and over the top friendly staff!

Stayed in December 2024

Great location downtown. Clean. Very nice staff.

Stayed in October 2024

The stairs were really shallow especially for people with big feet like us.

Perfect walking location for the town. Room was clean and comfortable.

Stayed in November 2024

Was nothing there not to like.

The location and room were excellent. Breakfast....

Stayed in October 2024