Reviews of The Westin Jekyll Island Beach Resort 4 stars
110 Ocean Way, Jekyll Island, GA 31527, United States
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewDidn’t eat there
Pillows to hard
Thank you so much for the 10 rating! We truly appreciate you taking the time to share your experience! We’re sorry to hear that the pillows weren’t as comfortable as you would have liked. While we currently don’t offer alternative pillow options, your feedback is valuable and has been shared with our leadership team as we continue to look for ways to improve our guest experience. We hope to welcome you back to The Westin Jekyll Island again soon!
Thank you so much for the 10 rating! We truly appreciate you taking the time to share your experience! We’re sorry to hear that the pillows weren’t as comfortable as you would have liked. While we currently don’t offer alternative pillow o… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewI was billed twice for my stay at the Westin. Booking.com didn't pay for my stay. I am very dissatisfied that Booking.com pocketed $2,597.55 that I initially paid up front on June 15, 2025 for this reservation. Consequently I had to come out of my pocket for an additional $2,555.89 at the conclusion of my stay on the property. I also paid Booking.com for Breakfast during my stay, however the Westin staff told me that Booking.com neglected to pay this service as well. Technically $5,153.44 out of my pocket was very disheartening.
Thank you for taking the time to share your feedback and for rating your experience with us. I’m truly sorry to hear about the billing issue you encountered. I completely understand how frustrating and disheartening it must have been to feel as though you paid twice for your stay, especially given the significant amount involved. We hope you do come back and see us again in the future. Wishing you a wonderful day!
Thank you for taking the time to share your feedback and for rating your experience with us. I’m truly sorry to hear about the billing issue you encountered. I completely understand how frustrating and disheartening it must have been to fe… Show more
Reviewed: 7 July 2025 · Stayed in June 2025
Verified reviewBeautiful hotel, comfortable and right on the beach!! We love staying The Westin while visiting Jekyll Island. Staff is always welcoming and kind, especially with the kids.
Thank you so much for your kind words and perfect rating! We're thrilled to hear you enjoyed your stay and that The Westin Jekyll Island continues to be a special part of your visits. It’s especially heartwarming to know that our team made you and your family feel welcome; our goal is always to create a relaxing, family-friendly atmosphere, and we’re so glad that came through. We truly appreciate your loyalty and look forward to welcoming you back for another memorable beachfront stay!
Thank you so much for your kind words and perfect rating! We're thrilled to hear you enjoyed your stay and that The Westin Jekyll Island continues to be a special part of your visits. It’s especially heartwarming to know that our team … Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in June 2025
Verified reviewThe rooms are awesome. Most comfy pillows ever. Slept very well. Great location. The guests speak to each other and are pleasant. Why? Happy place = happy people.
Thank you so much for your kind words! We're thrilled to hear that you found the rooms comfortable, especially the pillows and that you had a great night's sleep. It's wonderful to know that our location and the friendly atmosphere among guests added to your experience. We truly believe that a happy place does create happy people, and it's fantastic to hear you felt that during your stay. We hope to welcome you back again soon!
Thank you so much for your kind words! We're thrilled to hear that you found the rooms comfortable, especially the pillows and that you had a great night's sleep. It's wonderful to know that our location and the friendly atmosph… Show more
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewThe hotel was very clean and everyone was very friendly and helpful.
The house keeping came to early for people on vacation we missed them 2 days however when we asked they did come.
Thank you for your thoughtful feedback! We're so glad to hear you found the hotel clean and our team friendly and helpful, that means a lot to us. We also appreciate your note about the housekeeping schedule. We understand that everyone’s routine is different while on vacation, and we’re sorry for the inconvenience. We're happy our team was able to accommodate you when requested, and we’ll take your comments into account as we continue to improve. We hope to welcome you back soon for an even better stay!
Thank you for your thoughtful feedback! We're so glad to hear you found the hotel clean and our team friendly and helpful, that means a lot to us. We also appreciate your note about the housekeeping schedule. We understand that everyone… Show more
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewThe location is fantastic, and the primary reason we love visiting this facility is the direct access to the beach. Everything you need—umbrellas, chairs, drinks, and food—is readily available, so there’s no need to walk over to the pool resort area. The beach service attendant is consistently attentive, friendly, and truly exceptional.
This visit wasn’t without its drawbacks. I was disappointed by the unpleasant smell of the water in the hotel—it resembled a sewage odor. Additionally, I advise paying close attention when booking your room. I reserved a room that was advertised as having a balcony, only to be informed upon arrival that it did not. I was told they would waive the resort fee, but since I made the reservation through Booking.com, I’m not certain how that will be handled. Breakfast was included in my package, but the front desk stated it didn’t appear in their system. I had to search through my emails to prove it. They ultimately honored the inclusion but initially provided vouchers for only two people, even though I booked the room for myself and my two daughters. They gave us vouchers for all three the first night, but only two for the next morning. Regarding the dining experience at Willet’s Lowcountry, we had a mixed experience. We arrived late for dinner the first night, but the staff was accommodating and friendly. Breakfast service was slower—we waited 15 minutes to be seated. On the second night, we arrived for dinner at 9:30 p.m. (they close at 10 p.m.), and I specifically asked if it was too late to be served. The waitress appeared uncomfortable, consulted someone else, and made us feel like we were an inconvenience. As a result, we left and chose to dine at the Pub across the street, where Daniel, our waiter, provided excellent service. After the incident at Willet’s Lowcountry, we opted to skip breakfast there and instead enjoyed lunch at The Wharf, just five minutes from the hotel. Shelly provided exceptional service and made our meal a highlight of the trip. Throughout our stay, we used valet parking, and Braylen stood out with his outstanding hospitality. This was not our first visit to the facility, but it wasn’t our best experience so far.
Thank you so much for taking the time to share such a thoughtful and detailed review. We're truly happy to hear how much you continue to enjoy our location and especially the convenience of direct beach access, it’s one of the things we’re most proud of, and it’s wonderful to know the beach amenities and service team made such a positive impression. We’ll be sure to pass your kind words on to our beach attendant and to Braylen with valet, they’ll be thrilled to hear they helped make your stay special. We’re genuinely sorry, though, that this visit didn’t fully meet your expectations. Your experience with the room booking confusion, the water odor, breakfast vouchers, and the service inconsistency at Willet’s Lowcountry is absolutely not the standard we strive for. We understand how frustrating these issues must have been, especially when traveling with your family. Please know we take your feedback to heart and will use it to work closely with both our front desk and restaurant teams to ensure better communication and guest service moving forward. While we're disappointed this wasn’t your best stay with us, we're grateful for your continued support and hope to have the opportunity to welcome you back and provide the seamless, relaxing experience you've come to love.
Thank you so much for taking the time to share such a thoughtful and detailed review. We're truly happy to hear how much you continue to enjoy our location and especially the convenience of direct beach access, it’s one of the things we… Show more
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewThe property was Marriott quality however…
We were charged for drinks we never had and it seemed to be an ordeal to get it cleared up when we were checking out. So, check your bill! Also, the receptionist appeared a tad put out by our request to have it removed. Scoffed at us a little for using a third party for booking (booking). Also the shampoo bottle fell off the wall in the shower in middle of the night and woke us up. This has happened to us before at Marriott. We loved Jekyll and would definitely go back. Wear bug spray if you walk on the beach!
Thank you so much for taking the time to share your experience with us. We’re thrilled you enjoyed the quality of our property and your visit to beautiful Jekyll Island! 🌴 I do want to sincerely apologize for the inconvenience you experienced with the billing issue and the shampoo bottle in the shower. I completely understand how frustrating that must have been, and I’m sorry that the resolution at check-out wasn’t handled as smoothly or kindly as it should have been. Your comments are truly appreciated, and we’ll definitely use them as an opportunity to improve. I’m glad to hear you’d consider visiting Jekyll again, we’d love to welcome you back! And yes, we agree, bug spray is a must for those beach walks! Thanks again for your feedback, and safe travels until we see you next time.
Thank you so much for taking the time to share your experience with us. We’re thrilled you enjoyed the quality of our property and your visit to beautiful Jekyll Island! 🌴 I do want to sincerely apologize for the inconvenience you experien… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewThe Westin on Jekyll island is a luxury resort. I felt like I was at an all-inclusive resort overseas. The grounds are neatly manicured. The staff is pleasant, accommodating and helpful. The trolley tour was my favorite activity. It was very informative. The peach pie that is served in the restaurant was DELICIOUS!
The only complaint I have is one dish I ate. I ordered the rotisserie chicken and it was indeed not rotisserie. It was a piece of processed chicken breast.
Thank you so much for taking the time to share your wonderful feedback! We’re so glad you felt like you were at a luxury resort, and that you enjoyed the manicured grounds, the friendly service, and of course, that delicious peach pie. 🍑 The trolley tour is a favorite of many of our guests, so it’s great to hear it was a highlight of your trip too! I do want to sincerely apologize for your experience with the rotisserie chicken dish. We certainly want every meal to meet expectations, and I’m sorry it fell short for you this time. Your comments are incredibly valuable, and I’ll make sure to share them with our culinary team for review. Thank you again for your kind words and for letting us know about the chicken dish. We hope to have the pleasure of welcoming you back to Jekyll Island soon, and we’ll save you a slice of that peach pie!
Thank you so much for taking the time to share your wonderful feedback! We’re so glad you felt like you were at a luxury resort, and that you enjoyed the manicured grounds, the friendly service, and of course, that delicious peach pie. 🍑 Th… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 23 April 2025 · Stayed in April 2025
Verified reviewFront desk was great as were the valet guys who gave us the bikes!
Our room didn’t get serviced. Saltys was limited on selection of alcohol. And the TVs weren’t working!
I sincerely apologize for the inconveniences you experienced during your stay, including the lack of room service, issues with the televisions, and limited options at Salty’s. Your feedback is truly appreciated, and I want to assure you it has been shared with the appropriate teams for review. We value your experience with us and hope you'll consider giving us another opportunity to provide the level of service you deserve.
I sincerely apologize for the inconveniences you experienced during your stay, including the lack of room service, issues with the televisions, and limited options at Salty’s. Your feedback is truly appreciated, and I want to assure you it … Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 April 2025 · Stayed in March 2025
Verified reviewReviewed: 12 April 2025 · Stayed in April 2025
Verified reviewThe location is great. Beach front. A clean beach. You just wake up in the morning and head to the beacg for a walk.
Thank you so much for the stellar feedback! We truly appreciate your kind words and hope to welcome you back again very soon!
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewReviewed: 16 March 2025 · Stayed in February 2025
Verified reviewBeautiful hotel, nice view, very clean and with great facilities
Small parking lot
Thank you for your feedback! We truly appreciate it and hope you have the opportunity to visit us again soon.
Reviewed: 16 March 2025 · Stayed in March 2025
Verified reviewReviewed: 16 March 2025 · Stayed in March 2025
Verified reviewLocation Decor / remodel Bartender Justin was amazing and stepped in to save their sat am breakfast
They must have been short staffed in their on site restaurant willets bc while their were 50% of the tables empty for bfast at willets restaurant it took 15 min just to be seated and over an hour to get, an HOUR, to get our breakfast. The staff was moving at a slugs pace until the pool bartender Justin arrived and jumped in to hustle and help. We arrived at bfast at 9:35 and received our food at 10:50. I know this bc we were supposed to meet ppl at 10:45. Nothing was offered for the inconvenience. Our room / bed was never made up the one day they had and we were gone all day and the dnd was not on the door. The room came with 2 four hour bike rentals included. They were all out so we paid for 2 bike rentals. The first night we were awaken by a dog barking incessantly at 4AM. After 3 hours my husband called the front desk. After another hour when he called the front desk again they said they had already called the owner and they were on their way. No concession or offer made. My husband stays in hotels weekly all over the country for work and he said the service was not the level you would expect from the Westin.
Apologies for the issues you experienced with the restaurant, bikes, and the dog barking all night. It’s certainly not our custom to provide anything less than an enjoyable experience. We hope you’ll consider giving us another chance to make it right.
Apologies for the issues you experienced with the restaurant, bikes, and the dog barking all night. It’s certainly not our custom to provide anything less than an enjoyable experience. We hope you’ll consider giving us another chance to mak… Show more