9501 Universal Boulevard, Orlando, FL 32819, United States
#69 of 408 hotels in Orlando
Guests' ChoiceBased on 297 hotel reviews
8.8Cleanliness
9.1
Comfort
9.1
Location
9.2
Facilities
9.0
Staff
9.1
Value for money
8.6
Free WiFi
9.0
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End of dialog contentReviewed: 20 August 2025
Kylie
United StatesThere was a promotion going on and I received too many phone calls. Calls to my room and my cell phone. I was not mad about the promotion and did not mind hearing about it but there was no way to opt out when I didn't want to hear about it, I just had to ignore the calls.
For the most part I was left alone to enjoy my stay. The bar/restaurant was great and the 24 hours snack store was incredibly convenient. I was given coupons for free water or coffee from the store or each day of my stay and while I didn't use them all, they were a great deal to know I had! The lobby was never super busy and the staff were friendly when ran into them. It always looked and smelled clean too, even with a pool service opened most of the day.
Stayed in August 2025
Reviewed: 12 August 2025
Laura
NetherlandsCan’t think of anything g specific
Comfortable, good location, close to convention center north-south concourse. Just 10 walking mi usted away from south concourse - zincon.
Stayed in August 2025
Reviewed: 10 August 2025
Oscar
ColombiaMaybe the mattress and the pillows were not as comfortable as I wished.
Everything was great! We'll be back!
Stayed in August 2025
Reviewed: 8 August 2025
Tapan
United KingdomMarketing guy Brunu, was worse. He did lie to buy Hilton honour investment seminar. It’s like chit fund
Excellent
Stayed in August 2025
Reviewed: 7 August 2025
Michael
United StatesVery clean and well taken care of
Stayed in August 2025
Reviewed: 3 August 2025
Michelle
United StatesEverything was wonderful and the staff was great
Stayed in August 2025
Reviewed: 1 August 2025
Christina
United StatesThey had someone call the room for us to go down to the lobby and try to pitch a timeshare to us.
Staff were very friendly and helpful. The room was clean and.modern, the beds were amazing! Valet parking team were on it. Never really had to wait for the car.
Stayed in July 2025
Reviewed: 31 July 2025
Lakia
United StatesNothing. Although, our food was good 99% of the time, the fish and chips that were recommended was very bland and no seasoning. Also, the batter fell off the fish instantly.
I liked that the property was very clean, staff was friendly and knowledgeable. The location was also perfect for us, as my son’s basketball tournament was directly across the street at the Convention Center. Having a 1 bedroom spacious hotel room is always a good choice.
Stayed in July 2025
Reviewed: 10 July 2025
Victor
United StatesI wish that the bar could stat open until midnight. I also wish that the restaurant provided a more extensive menu.
Room size, customer service and professionalism of the staff.
Stayed in July 2025
Reviewed: 8 July 2025
Amy
United StatesThis property is older. The elevators are slow. The refrigerator in our room made noise and did wake us up at night. Also, the 10 am check out is too early.
This property is great for it's location to the convention center. It's definitely walkable. I also love the free washer/dryer on each floor and the kitchen. The game room is very kid friendly. They have pool tables and ping pong tables as well. Staff is friendly.
Stayed in July 2025
Reviewed: 2 July 2025
Trisheena
United StatesNothing it was the perfect getaway for my honeymoon 🥰🥰
Everything 🩷🩷
Stayed in April 2025
Reviewed: 27 June 2025
Melissa
United StatesPool area could be nicer, wish there was nicer restaurants in the hotel
Rooms are spacious, shower has amazing water pressure, bathrooms have a fan so your whole room doesn’t get muggy every time someone showers location is perfect
Stayed in June 2025
Reviewed: 25 June 2025
Ronald
United StatesThe room has a very damp, stuffy feel to it. It was not a comfortable bed, it was very creaking when rolling over. The patio window blind was broken and would not go up or down. The restaurant/bar service was very slow.
Loved the location to the convention center. Love the pool area. Loved having a kitchen.
Stayed in June 2025
Reviewed: 13 May 2025
Zhanna
RussiaThe sink at the kitchen is needed to be fixed
Everything was good, especially the stuff!
Stayed in May 2025
Reviewed: 5 May 2025
Brian
United StatesEverything!
Stayed in May 2025
Reviewed: 28 April 2025
Mike
United StatesClean, comfortable and pleasant staff
Stayed in April 2025
Reviewed: 28 April 2025
Janice
United StatesCheck out time was too early
The property was well maintained, clean and comfortable
Stayed in April 2025
Reviewed: 21 April 2025
Jessica
United StatesEverything
Stayed in April 2025
Reviewed: 12 April 2025
Eleanor
United KingdomLocation was a bit too far from anywhere. We didn't have our own transport and we used Uber to get around.
Staff were friendly and very welcoming. Pool area and guest activities kept the children, who were there, entertained.
Stayed in April 2025
Reviewed: 11 April 2025
Arianna
United StatesIt’s worth it ! I loved every minute of the hotel .
Stayed in April 2025
Reviewed: 30 March 2025
Danny
IrelandClean spacious room Very quite
Stayed in March 2025
Reviewed: 21 March 2025
Christopher
United StatesQuiet, well maintained.
Very clean. Friendly staff
Stayed in March 2025
Reviewed: 3 March 2025
Brown
United Statesno complaints
The location was perfect for accessing the Orange County Convention Center -North Concourse. We traveled for a large 3 day tournament and we could easily walk over without fighting traffic. I also liked that the restaurant was open until 10. Often when we play afternoon/evening waves, we arrive back to the hotel exhausted and still have to find food. It was great to walk over after 7 hours of playing and grab a great dinner in the hotel and going right up to our room to rest.
Stayed in March 2025
Reviewed: 14 February 2025
Kailee
United Statesnothing
distance to the convention center was convienent
Stayed in February 2025
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