Reviews of Hotel Saranac, Curio Collection By Hilton 4 stars
100 Main Street , Saranac Lake, NY 12983, United States
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewA great place to stay in. Nice location, huge room.
The suite building is a bit hard to find- could be easier with proper signs etc
Dear Yaara, Thank you so much for the high rating. It's wonderful to know that you enjoyed everything about your time with us, including our spacious accommodations. We hope you will consider joining us again soon! Sincerely, Hotel Management
Dear Yaara, Thank you so much for the high rating. It's wonderful to know that you enjoyed everything about your time with us, including our spacious accommodations. We hope you will consider joining us again soon! Sincerely, Hotel Manag… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewEnjoyed campfire restaurant (drinks and dinner) and bar on second level.
Complimentary coffee not so good.
Dear David, We are thrilled you enjoyed a delicious meal at Campfire and could relax with a handmade cocktail at Great Hall Bar. Your recommendation means the world to us, and we hope you'll continue to count on us for a fantastic experience when you visit Saranac Lake! Sincerely, Hotel Management
Dear David, We are thrilled you enjoyed a delicious meal at Campfire and could relax with a handmade cocktail at Great Hall Bar. Your recommendation means the world to us, and we hope you'll continue to count on us for a fantastic experienc… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewThe room charges were inclusive the breakfast, but the hotel charged me extra for that.
No pool/sauna facility
Dear Muhammad, Thank you for your feedback. We're glad your stay was peaceful and met your expectations in many ways. However, we're sorry for the confusion regarding breakfast charges. Clarity around what’s included is important, and we’ll be reviewing this to prevent similar situations. It was a pleasure having you as our guest, and we hope to welcome you back and provide a more seamless experience. Sincerely, Hotel Management
Dear Muhammad, Thank you for your feedback. We're glad your stay was peaceful and met your expectations in many ways. However, we're sorry for the confusion regarding breakfast charges. Clarity around what’s included is important, and we’ll… Show more
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 June 2025 · Stayed in March 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 April 2025 · Stayed in March 2025
Verified reviewToo expensive for what was served on the buffett.
Dear Colleen, Thank you for stopping by and taking a moment to share your thoughts with us. We're sorry you had concerns regarding the value of your experience, and we’ve shared your feedback with our leadership team for further review. If you have additional inquiries, please reach out to us offline—we’re always available to assist in any way we can. It was a pleasure having you as our guest, and we hope you’ll consider returning for a truly exceptional stay in the future. Sincerely, Hotel Management
Dear Colleen, Thank you for stopping by and taking a moment to share your thoughts with us. We're sorry you had concerns regarding the value of your experience, and we’ve shared your feedback with our leadership team for further review. If … Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewGreat location
Dear Sandra, We trust you made many unforgettable memories during your visit to Saranac Lake! Thank you for spotlighting our superb location, and we can't wait to see you whenever you're in the area. Sincerely, Hotel Management
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewBeautiful old hotel. Lots of history. Everything was clean and comfortable, the staff was amazing and we thoroughly enjoyed our stay. My only criticism would be the portions of food at the Campfire restaurant were very small...$18 for 7 chicken wings is a little excessive. Other than that this is a great place to stay!
Dear Rhonda, Your kind words about our clean, comfortable hotel with its rich history and hospitable team are greatly appreciated. We also value your feedback on our food offerings and will consider it for future enhancements to the guest experience. Thank you for the perfect rating, and we hope to see you again soon. Sincerely, Hotel Management
Dear Rhonda, Your kind words about our clean, comfortable hotel with its rich history and hospitable team are greatly appreciated. We also value your feedback on our food offerings and will consider it for future enhancements to the guest e… Show more
Reviewed: 9 April 2025 · Stayed in April 2025
Verified reviewReviewed: 8 April 2025 · Stayed in April 2025
Verified reviewGreat location. Nice view. Good onsite amenities.
The beds are too soft. A mini fridge would be nice. The hotel is noisy due to the bar/music onsite, along with the church bell that rings every hour - even at night. I've stayed here a number of times due to the location...never sleep well
Dear Michael, Thank you for staying with us and for highlighting our incredible location and views. We also appreciate your kind words about our great amenities. However, we sincerely apologize if your sleep was disturbed during your stay. Our team is always available to assist with any concerns, such as noise, so please reach out if needed. We truly value your feedback and suggestions, and we hope you'll consider returning in the future to give us another opportunity to provide you with a much better experience. Sincerely, Hotel Management
Dear Michael, Thank you for staying with us and for highlighting our incredible location and views. We also appreciate your kind words about our great amenities. However, we sincerely apologize if your sleep was disturbed during your stay. … Show more
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 25 February 2025 · Stayed in February 2025
Verified reviewI love old hotels like this. And they seem to take pride in keeping it in the style of its origins.
The only criticism I have is that if they are going to so much trouble to have an nice old hotel, why use plastic cups. Can we get away from plastic and back to glasses? That would have made things perfect.
Dear John, Thank you for your thoughtful review! We're delighted you appreciate the historic charm of Hotel Saranac, Curio Collection by Hilton, and our efforts to maintain authenticity. Your feedback on switching from plastic to glassware is valuable, and we'll certainly take it into consideration. We hope to welcome you back for an even more perfect stay! Sincerely, Ryan General Manager
Dear John, Thank you for your thoughtful review! We're delighted you appreciate the historic charm of Hotel Saranac, Curio Collection by Hilton, and our efforts to maintain authenticity. Your feedback on switching from plastic to glassware … Show more
Reviewed: 16 February 2025 · Stayed in February 2025
Verified reviewReviewed: 10 February 2025 · Stayed in February 2025
Verified reviewBeautiful hotel! Very professional staff. So much fun!
This historic feel at the hotel. The village, the festivities! The staff were very kind and so professional!
Dear Ed, Thank you for your kind words. We're delighted to hear that your expectations were exceeded during your recent visit, and we appreciate you highlighting our beautiful and historic property. Also, thank you for complimenting our team's outstanding hospitality. It was a pleasure having you as our guest, and we look forward to welcoming you back for many more memorable stays with us at Hotel Saranac, Curio Collection by Hilton. Sincerely, Hotel Management
Dear Ed, Thank you for your kind words. We're delighted to hear that your expectations were exceeded during your recent visit, and we appreciate you highlighting our beautiful and historic property. Also, thank you for complimenting our tea… Show more
Reviewed: 8 February 2025 · Stayed in February 2025
Verified reviewReviewed: 7 February 2025 · Stayed in February 2025
Verified reviewReviewed: 4 February 2025 · Stayed in February 2025
Verified reviewReviewed: 28 January 2025 · Stayed in January 2025
Verified reviewReviewed: 27 January 2025 · Stayed in January 2025
Verified reviewVintage vibe, comfortable, clean, proximity to great hikes
Buffet breakfast lacks healthy options (fruit, oatmeal, etc.)
Reviewed: 23 January 2025 · Stayed in January 2025
Verified reviewSelect rooms didn't have a fridge. Mine included. Would have had to up graded to get a fridge.
Dear Kaitlin, Thank you for your feedback. We hope the rest of your stay met your expectations, and we truly appreciate you bringing this to our attention. We look forward to welcoming you back for a more seamless experience. Sincerely, Hotel Management
Dear Kaitlin, Thank you for your feedback. We hope the rest of your stay met your expectations, and we truly appreciate you bringing this to our attention. We look forward to welcoming you back for a more seamless experience. Sincerely, … Show more
Reviewed: 20 January 2025 · Stayed in January 2025
Verified reviewHotel was in a great location. Staff were very friendly and helpful. Overall was a great experience.
Dear Christine, Thank you for sharing your perfect rating with us! We are delighted you appreciated our location and friendly service. It was a sincere pleasure to host you, and we look forward to welcoming you back to Hotel Saranac, Curio Collection by Hilton for another splendid stay in the future. Sincerely, Hotel Management
Dear Christine, Thank you for sharing your perfect rating with us! We are delighted you appreciated our location and friendly service. It was a sincere pleasure to host you, and we look forward to welcoming you back to Hotel Saranac, Curio … Show more