The staff was really nice, the room was amazing, the food was very good and also lots of good and healthy options for kids

Stayed in August 2025

Nothing. Everything was top-notch.

Fantastic room in terms of size, cleanliness, comfort, overall condition, decor and amenities. Huge walk-in dressing area, bathroom with two sinks, separate powder room, and the ability to shut off the living room / sofa bed area with the sliding pocket doors for privacy. Good lighting that could be adjusted to suit time of day/ mood. We also enjoyed the breakfasts (excellent food), the gym and the pool/ spa facilities. Exactly the experience we needed after a couple of 'dud' hotels earlier in our travels, and also a very nice welcome from the staff --- especially the amenity kits provided when they realised our luggage had been diverted to a different city and I was about to burst into tears!

Stayed in August 2025

Perhaps it was due to a particularly busy period, but we were surprised to learn that it was necessary to make a reservation in order to have breakfast in the restaurant. It was the first time we experienced the need to reserve a spot for breakfast, despite being hotel guests.

The Peninsula is a true five-star hotel. The room comfort is excellent, with great attention to detail. The service staff is outstanding. Our suite was spacious and beautifully appointed. Breakfast and the restaurant’s location were both excellent. The pool on the 20th floor is large and offers a magnificent view of the city, with every possible comfort. Among the best five-star hotels I have stayed in. Highly recommended.

Stayed in June 2025

The “new” bar, preferred the previous incarnation, so no cocktail for me

Front desk organised firmer pillows with no fuss Gym is excellent Great nights sleep

Stayed in June 2025

The Concierge service was not good. Charging station in nightstand did not operate. Television did not operate until having to call and have it reset. Shower leaked all over bathroom floor.

Stayed in May 2025

The food smell in the room.

Food was excellent; room service exceptional; everyone was quick and courteous. The only issue was every morning and dinnertime there was a pervasive food smell in the room.

Stayed in May 2025

Fabulous location within walking distance to central downtown and plenty of the key sites. Beautiful, comfortable room; very spacious. Welcoming and helpful staff. Excellent restaurants too.

Stayed in April 2025

The lobby restaurant food was not as good as we thought for the expense

Awesome upscale vibe! Staff was extremely accommodating Room immaculate

Stayed in March 2025

The only possible downside I could mention was the ongoing renovations of the spa. Besides that perfect stay.

Amazing Service and Peaceful Ambiance.

Stayed in February 2025

It’s stunning and luxurious, there is nothing to dislike

Beautiful

Stayed in November 2024

The hot tub in the spa was in poor condition.

Stayed in January 2025

Nothing

Everything

Stayed in December 2024

The service was impeccable! I loved our stay and would highly recommend to splurge if possible. It was beautifully decorated for Christmas time and our views from our room were stunning!

Stayed in December 2024

Everything was above expectations. There was ample staff to take care of everyone’s needs or requests. A delight to be there.

Stayed in December 2024

A little expensive

Friendly staff. Effie my staff. Lovely rooms. Good location.

Stayed in October 2024

There is a lot of traffic noise in the rooms, even on the top floors. Breakfast was not very good, doesn’t suit a hotel of this level.

Nice and spacious rooms.

Stayed in October 2024

Nothing not to like.

Great location. Very clean. Comfortable. Friendly and helpful staff.

Stayed in October 2024

When you arrive you immediately feel you are not just in a hotel, you entered an experience. Staff is extraordinarily friendly and helpful, hotel setting is amazing and the rooms are close to perfection!

Stayed in October 2024

Super location

Stayed in September 2024

Can’t think of anything we disliked

You couldn't find anything to complain about. The room and bathroom were spacious, and the bed was the most comfortable I've ever had (and we travel frequently!). The staff throughout the hotel were incredibly friendly. The breakfast was excellent, and there was a wonderful atmosphere in both the bar and the Chinese restaurant.

Stayed in September 2024

Low commode

Everything

Stayed in August 2024

Swimming pool closes too early .

Excellent staff. Clean premises. Close proximity to everything else.

Stayed in August 2024

Security of the property are very mean and unprofessional Head of security and another person under him Both of them has a very bad way of treating guests

Everything in the hotel was amazing The manager of the hotel Mr. Vincent Reyes is a great manager He came to us to try and solve our only problem with the security

Stayed in August 2024

The staff was amazing

Stayed in July 2024