The reception staff were not welcoming. Bedroom needed a deep clean. Unable to make tea in the room, no kettle, milk or sugar.

The lobby and bar were nice, bedroom felt like it needed updating. Bathroom had very shallow bath and shower couldn’t isolate between hand held and overhead.

Stayed in August 2025

Very good staff at breakfast and foundry drinks as well

Location and staff on breakfast

Stayed in August 2025

Sensor operated lights in the bathroom was problematic. Lights turn off when someone takşng shower behind curtains

Great location

Stayed in July 2025

There’s fridges but no microwaves

This is my 3rd time to this facility. Love the location and ambience!

Stayed in July 2025

At the entrance to the lobby downstairs, the service was a bit cool, and what do you mean? We were with luggage, there were 4 people at the entrance (service people) we were less interested in them, they were waiting for the big cars, we came with luggage, it is very difficult to enter the hotel through revolving doors only without help, no one directed us to the elevator, we needed an elevator because the counter is on the first floor and not downstairs. The bathroom lights turn on automatically, which is a nice idea, but in the middle of the night when you go to the bathroom, they turn on very brightly and wake everyone up. I suggested either installing an option to cancel it, or an option to reduce the lighting intensity.

Hi We loved the location, we loved the rooms. We liked the front desk service at check-in and check-out.

Stayed in August 2025

The staff were never helpful. The room was never cleaned properly. You have to push them to get things done. The concierge is good. But, you have to double-check whatever booking he is making for you. He booked me a wrong return ticket from the outlet, and I was stuck there.

Location if you want to be near Time Square. Spacious room with comfy beds. Fantastic view of Time Square.

Stayed in August 2025

Location was perfect. Room was small with no fridge, electric cattle and we have to ask for toiletries. Breakfast was over priced.

Stayed in August 2025

No fridge in the room. Flushing the toilet was loud and jolting. We left our bags in a room behind security after checking out. When we retrieved them, the security staffer asking for/expecting a tip by saying they work off tips.

Clean, helpful lobby staff, not a lot of foot traffic.

Stayed in August 2025

no basic amenity like fridge in the room and bathroom was not good

poor breakfast. location was very good but bathroom was very old and too small

Stayed in July 2025

The room is rather small and the bed is not the most comfy. The bathroom is really outdated, the bathroom door cannot close properly and there's no lock.

Location is perfect just a short walk to Times Square and most of tourist attraction.

Stayed in July 2025

Only thing was the drinks at the bar were very expensive

Location was superb

Stayed in July 2025

The housekeeping standards were inconsistent. On one occasion the room was very poorly made up. On another it was not made up at all and on the third day it was made up to the expected standards.

Excellent location and quality of room.

Stayed in July 2025

Amazing location, immaculate rooms and great beds. Staff was very welcoming.

Stayed in July 2025

Furniture maintenance, drawers difficult to open and close

Location, staff, cleanliness

Stayed in June 2025

Frustrating checkin experience. Had to wait for an hour for my booking to arrive from booking.com

Great location, close to Times Square and subway stations

Stayed in June 2025

We really liked the comfortable beds and the ability to catch the subway to explore the rest of Manhattan. We don't love Times Square in general but the lobby on the 2nd floor away from the crowded streets was nice and the rooms were quiet also. We loved take out from LOS TACOS No.1 down the street combined with a margarita from the hotel bar for an easy and affordable family dinner after a day of NYC adventure.

Stayed in July 2025

We had the buffet breakfast the first morning but found it quite expensive after tax and tips were added. There are plenty of perfectly good restaurants close by that serve amazing breakfasts at half the price though my daughter loved the waffles and the bacon was amazing in the hotel.

Perfect location. Everything within easy walking distance. The bus station to take the coach to New Jersey outlet mall just across the road. The underground metro and Broadway right on your doorstep. Could not have asked for a better location. We had a room with 2 double beds that were super comfy and a view of Madam Tousourds. For the gym rats the gym is perfectly equipped for a good workout. Everyone in the hotel were super friendly and we felt perfectly safe when stepping outside the hotel.

Stayed in July 2025

Cleanliness was not upto the mark

Location and Staff Attitude.

Stayed in July 2025

No fridge in room, worn/torn bed sheets

Great location, comfortable beds, good size rooms, friendly staff, clean.

Stayed in July 2025

I booked a family room with 2 queens bed, the room was a little too small, and you need to be a Marriott convoy member to get free WiFi

Staff are friendly and helpful, daily room cleaning service

Stayed in July 2025

No fridge or microwave in our room - my only complaint!

Stayed in June 2025

One of the male staff members at the baggage deposit lacks a service mindset and probably isn’t suited for this kind of work. The room price here isn’t exactly cheap, either.

Location is good for travelling around NYC.

Stayed in May 2025

The wi-fi is payable and expensive at $16.95 a day. I would not expect this at a high end hotel.

The location was superb. Very easy to get around and everything you need is right outside the door. The staff in The Foundry was fantastic, especially David. He was so helpful and professional. He gave us lots of great advice on where to go and what to do. He's a real asset to the hotel.

Stayed in June 2025

The bed mattress are so old and hurts back and I was very disappointed that room didn’t have fridge included and you have to pay extra for it

The room view

Stayed in June 2025